Leena Mistry Email and Phone Number
Leena Mistry work email
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Leena Mistry personal email
Throughout my career, I have developed and directed cross-functional teams and achieved out of box results:• I utilise my exceptional capabilities in spearheading, prioritising, and IT projects/infrastructures to completion in alignment with ITIL Service Management standards• I have been widely acknowledged for formulating integrated marketing and developing compelling App contents, coupled with strong copywriting skills.• Employers recognise me for my success in analysing KPIs for CRM for eliciting critical insights and opportunities to drive business growth.In my professional career, I have progressed through a number of incident and service management roles during a period of change, including Cheetah Digital’s divestment from Experian in 2017.Besides that, I possess solid expertise in brand/marketing communication, dynamic content utilization, tags creation, and segment development/deploymentSome of my notable expertise include;ITIL Service ManagementIncident Management System (IMS) and Incident Commander Training with BlackRock 3 Partners, Inc.Project ManagementITSM processes (incident, problem and change)Stakeholder EngagementCRMIncident Management Process CreationService Level Agreements (SLAs)Root Cause AnalysisResource AllocationTechnology SolutionsBrand/Marketing CommunicationI am confident that my wide range of knowledge, talents, and experience will allow me to contribute toward the success of any company.
Allianz Uk
View- Website:
- allianz.co.uk
- Employees:
- 9962
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Service Management SpecialistAllianz Uk Jan 2024 - PresentGuildford, England, United Kingdom
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Epmo Supporting Coo Activities (Secondment)Allianz Uk Aug 2023 - Jan 2024Guildford, England, United Kingdom
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Service Management SpecialistAllianz Uk Jun 2021 - Aug 2023Guildford, England, United Kingdom
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Global Incident & Escalation ManagerCheetah Digital Apr 2018 - Apr 2021Weybridge, Surrey, United KingdomIn this current role, I provide key recommendations on global incident / escalation management strategies while allocating geographically dispersed teams to manage individual client escalations and critical issues; maintain incident data / report integrity to facilitate informed decision-making: Alongside that , I collaborate senior management and external stakeholders on incident progress and updates. Furthermore, I coordinate with teams spanning multiple locations to gather information and ensure accurate root cause analysis.• Embedded tools and processes to improve incident tracking and maintenance.• Devised and implemented global incident and escalation management processes for effective problem resolution. -
Incident ManagerCheetah Digital Jun 2017 - Apr 2018During this tenure, I managed multi-disciplinary resources across multiple geographical locations to drive resolution of critical issues while maintaining availability for out-of-hours incidents; reported monthly to Managing Director. One of my key responsibility is to create and implement efficient and effective incident management best practices.• Enhanced live incident reporting having championed knowledge sharing and transparent internal communications.• Facilitated effective UK and global to Managing Director level.
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Incident ManagerExperian Mar 2017 - Jun 2017 -
Service ManagerExperian Mar 2014 - Feb 2017In this role, I oversaw operational control of service levels, including proactive review and update of client SLAs and associated documentation; provided input to service management strategy, led Out-of-Hours team of 6 staff and supported Head of Service Management with ad-hoc projects. Used industry-related expertise in enhancing service management reporting, including monthly contractual service statistics and service utilisation metrics. I prepared and forwarded high-quality post-incident reports to clients while managing root cause analysis. Moreover, I aligned services with contractually agreed levels through introduction of service improvement plans.• Identified client and service risks while escalating concerns to senior service manager.• Maximised quality of production support, Business-as-Usual (BAU) services, governance, and compliance management.• Accurately logged service management data using workflow tool.
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Senior Account ExecutiveExperian Oct 2011 - Mar 2014SurreyThrough comprehensive support, I acted as a communication bridge between enterprise clients across diverse settings, including retail and financial services to ensure alignment with SLAs. I successfully resolved client enquiries while supporting complex projects and daily marketing campaign deployment. I collaborated with multifaceted teams internally to support projects, including: system / database integrations and design and implementation of customer lifecycle plans. Additionally, I consulted with clients to analyse and delineate their requirements and promote appropriately tailored solutions throughout project lifecycle.• Supported in setup and deployment of marketing campaigns, creation of web forms and handling of sensitive client data.• Developed and deployed marketing campaigns in line with stringent deadlines.
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Online Marketing AssistantNext Apr 2008 - Oct 2011Leicester, EnglandBeing a key member of the organisation, I rendered expertise in checking customer accounts to see how purchase had been made and if they have been purchased affiliate websites. Using my finance-related expertise, I collated links for the designers to use in the HTML coding to link an email, Worked on several styles of emails, having to make slight amendments to HTML code. Furthermore, I generated reports on a weekly bases using Cheetah mail through mailing reports and aggregate report function. Along with that, I am involved in setting up new affiliates, new user groups, create sub folders, move emails from one affiliate to another. Unsubscribed email addresses directly through the system. I developed heat maps to analyse to see where the email is clicked more to give a better understanding of how a customer interacts. I edited links using edit redirects through the mailing reports. I collaborate with account managers and executives to highlight any systems issues and to gain better knowledge of the functionality of the system. I conducted Christmas and World cup prize draws, selected the prizes, briefed designers, drafted copies, and selected the winners of each prize. I ensured approval for web pages for each prize draw and forms from senior stakeholders, as well as for the T&C's of a competition from the legal team. Additionally, I engaged with winners and despatched the prizes. -
Customer Service RepresentativeNext Group Plc Jun 2006 - Apr 2008Leicester, EnglandI performed numerous tasks, including taking calls and handling customer complaints. Carried out stock checks speak with carriers and couriers to chase customer orders. I supported general enquirers on placing orders, arranging collections, and statement queries. Helped and trained temporary members of staff with new systems. I created a flow chart for others to use for an outbound system.• Awarded an exceptional service award and selected as one of the top 4 winners.
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Sales RepresentativeAwd Home Finance Oct 2005 - May 2006
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Customer Service Representative (Faults Management Centre)Virgin Media (Ntl) Oct 2004 - Sep 2005
Leena Mistry Skills
Leena Mistry Education Details
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Loughborough CollegeIct
Frequently Asked Questions about Leena Mistry
What company does Leena Mistry work for?
Leena Mistry works for Allianz Uk
What is Leena Mistry's role at the current company?
Leena Mistry's current role is Service management Specialist.
What is Leena Mistry's email address?
Leena Mistry's email address is le****@****ail.com
What schools did Leena Mistry attend?
Leena Mistry attended Loughborough College.
What skills is Leena Mistry known for?
Leena Mistry has skills like Email Marketing, Online Marketing, E Commerce, Retail, Social Media, Sales, Online Advertising, Social Media Marketing, Digital Marketing, Marketing, Management, Customer Service.
Who are Leena Mistry's colleagues?
Leena Mistry's colleagues are Parvathy Ajith, Francisco Javier Ramos Torres, Axel Wörther, Hendra Saputra, Sandeep Suresh, Veena Phull, Rebecca Holloway.
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