Leena Jarvenpaa Email & Phone Number

Cambridge, England, United Kingdom

- Implementing UI across the game based on given designs- Communicating with other departments to ensure consistent implementation- Supporting Accessibility planning and implementation - Creating documentation of features

Cambridge, England, United Kingdom

London, England, United Kingdom

Contractor to work on and complete three game projects- Art Direction- Creating and sourcing art assets- UI Design- Supporting UI programming- Supporting UX design

Greenwich, England, United Kingdom

Classification: First Class Honours

London, United Kingdom

• Job overview: Managing flagship store in London. Responsibilities added to previous role as an assistant store manager.
• Creating quarterly business plan, set goals for the team and store
• Hiring and training sales team, creating schedules and planning new employee training
• Holding, organising and note taking during meetings and disciplinary hearings
• Ensuring compliance with health and safety legislation
• Typing reports and correspondence for senior managers

London, United Kingdom

• Job overview: Supporting the store manager and training team to provide expected level of service to all customers.
• Dealing with customer queries and complaints
• Organizing and holding interviews, training new starters to their roles
• Supervising the shop floor and assigning work for the sales team, ensuring that daily store targets are met
• Managing the stock, receiving deliveries, creating transfers within other stores and organizing stocktakes
• Supporting visual merchandising, reacting to any immediate changes required on the shop floor displays

London, United Kingdom

• Job overview: Supporting senior management on day to day routines, supervising the shop floor and train new team members.
• Dealing with customer queries and complaints
• Organizing and holding interviews, processing and filing new starter paperwork
• Training new starters to meet expected service standards, planning and organizing team meetings
• Supervising the shop floor and assigning work for the sales team, ensuring that daily store targets are met

Malta

• Job overview: Taking multiple chats, phone calls and handling emails from customers focusing on the Finnish market using Salesforce platform.
• Providing support for Finnish speaking customers as a priority, helping international clients when possible
• Supporting marketing team by providing feedback on current promotions and offers
• Creating and driving awareness of the brand
• Escalating customer cases to correct department
• Translating game descriptions and terms and conditions for the website

Armani Jeans, London

• Job overview: Supporting senior management on day to day routines, supervising the shop floor and train new team members.
• Dealing with customer queries and complaints
• Training new starters to meet expected service standards, holding team meetings and training sessions
• Supervising the shop floor, assisting team with any queries and assigning tasks to be completed
• Managing client base within the store, ensuring client sale goals are met and recorded

• Dealing with customer queries and complaints
• Supporting management by providing day to day feedback
• Ensuring personal targets are met
• Driving awareness of the brand

Malta

• Job overview: Taking multiple chats, phone calls and handling emails from customers focusing on the Finnish market using Salesforce platform.
• Providing support for Finnish speaking customers as a priority, helping international clients when possible
• Supporting marketing team by providing feedback on current promotions and offers
• Creating and driving awareness of the brand
• Escalating customer cases to correct department
• Translating game descriptions and terms and conditions for the website

Malta

• Job overview: Checking profiles and adverts posted on website of Tori.com and E-Kontakti, preventing fraud and providing customer support for the users.
• Ensuring hourly targets are met for quantity of adds checked and emails are being reacted within given time frame
• Highlight high risk IP addresses and removing any adverts with illegal content
• Checking reported profiles by website users and taking required action on the account in question
• Replying to customer e-mails, handling complaints and enquiries related to the site

London, United Kingdom

• Job Overview: Managing the department and supporting senior manager on daily routines.
• Dealing with customer queries and complaints
• Organizing and holding interviews, processing and filing new starter paperwork
• Training new starters to meet expected service standards, planning and organizing team meetings
• Supervising the shop floor and assigning work for the sales team, ensuring that daily store targets are met
• Supporting Stock Management, organizing and leading stock takes

Bachelor Of Science - Bs, Game Design And Development

Activities and Societies: Game Development Society

Business Administration And Management, General