Leena Jarvenpaa Email & Phone Number

Cambridge, England, United Kingdom

- Implementing UI across the game based on given designs- Communicating with other departments to ensure consistent implementation- Supporting Accessibility planning and implementation - Creating documentation of features

Cambridge, England, United Kingdom

London, England, United Kingdom

Contractor to work on and complete three game projects- Art Direction- Creating and sourcing art assets- UI Design- Supporting UI programming- Supporting UX design

Greenwich, England, United Kingdom

Classification: First Class Honours

London, United Kingdom

Job overview: Managing flagship store in London. Responsibilities added to previous role as an assistant store manager.• Creating quarterly business plan, set goals for the team and store• Hiring and training sales team, creating schedules and planning new employee training• Holding, organising and note taking during meetings and disciplinary hearings• Ensuring compliance with health and safety legislation• Typing reports and correspondence for senior managers• Creating and updating spreadsheets to make it easier for team to follow their targets and progression• Managing clienteling within the UK stores, giving feedback on results and provide training• Managing loss prevention training and reporting within the store• Responsibility for visual merchandising • Supporting buyers and head office with product feedback and replenishment requests• Updating, processing and filing documents, handling petty cash, float and expenses• Monitoring inventory, office stock and ordering supplies as necessary

London, United Kingdom

Job overview: Supporting the store manager and training team to provide expected level of service to all customers.• Dealing with customer queries and complaints• Organizing and holding interviews, training new starters to their roles• Supervising the shop floor and assigning work for the sales team, ensuring that daily store targets are met• Managing the stock, receiving deliveries, creating transfers within other stores and organizing stocktakes • Supporting visual merchandising, reacting to any immediate changes required on the shop floor displays

London, United Kingdom

Job overview: Supporting senior management on day to day routines, supervising the shop floor and train new team members.• Dealing with customer queries and complaints• Organizing and holding interviews, processing and filing new starter paperwork• Training new starters to meet expected service standards, planning and organizing team meetings• Supervising the shop floor and assigning work for the sales team, ensuring that daily store targets are met

Malta

Job overview: Taking multiple chats, phone calls and handling emails from customers focusing on the Finnish market using Salesforce platform.• Providing support for Finnish speaking customers as a priority, helping international clients when possible• Supporting marketing team by providing feedback on current promotions and offers• Creating and driving awareness of the brand• Escalating customer cases to correct department• Translating game descriptions and terms and conditions for the website• Checking customers payment, ID and address documents ensuring they meet requirements for pay-out• Supporting payments team against fraud and money laundering

Armani Jeans, London

Job overview: Supporting senior management on day to day routines, supervising the shop floor and train new team members.• Dealing with customer queries and complaints• Training new starters to meet expected service standards, holding team meetings and training sessions • Supervising the shop floor, assisting team with any queries and assigning tasks to be completed• Managing client base within the store, ensuring client sale goals are met and recorded

• Dealing with customer queries and complaints• Supporting management by providing day to day feedback • Ensuring personal targets are met• Driving awareness of the brand

Malta

Job overview: Taking multiple chats, phone calls and handling emails from customers focusing on the Finnish market using Salesforce platform.• Providing support for Finnish speaking customers as a priority, helping international clients when possible• Supporting marketing team by providing feedback on current promotions and offers• Creating and driving awareness of the brand• Escalating customer cases to correct department• Translating game descriptions and terms and conditions for the website• Checking customers payment, ID and address documents ensuring they meet requirements for pay-out• Supporting payments team against fraud and money laundering

Malta

Job overview: Checking profiles and adverts posted on website of Tori.com and E-Kontakti, preventing fraud and providing customer support for the users.• Ensuring hourly targets are met for quantity of adds checked and emails are being reacted within given time frame• Highlight high risk IP addresses and removing any adverts with illegal content• Checking reported profiles by website users and taking required action on the account in question• Replying to customer e-mails, handling complaints and enquiries related to the site

London, United Kingdom

Job Overview: Managing the department and supporting senior manager on daily routines.• Dealing with customer queries and complaints• Organizing and holding interviews, processing and filing new starter paperwork• Training new starters to meet expected service standards, planning and organizing team meetings• Supervising the shop floor and assigning work for the sales team, ensuring that daily store targets are met• Supporting Stock Management, organizing and leading stock takes

Bachelor Of Science - Bs, Game Design And Development

Activities and Societies: Game Development Society

Business Administration And Management, General