Leena Sharma Email & Phone Number

London, England, Gb

New York, Ny, Us

Serve as head of Client Services and Operations for POINT and index business within BRAIS (Barclay’s Risk Analytics and Index Solutions). Oversee all client-facing account management for 148 U.S.-based clients, directing all client relationship requirements and operational needs. Manage team of 29 staff located in U.S. and India. Oversee product servicing, client integration and onboarding, level 1 and 2 support, and index reference data.Account & Relationship Management► Direct team of account mangers within New York and San-Fransico; oversee all client accounts. Lead department in strategic and operational planning and execution. ► Maintain strong working relationships with senior managers for all key accounts.► Lead cross-functional engagements and align internal groups to facilitate achievement of key account objectives.► Oversee the POINT analytics desk acting as point of escalation for all client issues.► Administer client contract negotiations, including extensions, ensuring smooth client onboarding process. Client & Product Servicing-POINT► Established operations team and built-in escalation and workflow processes.► Provided customized client onboarding process with three-month engagements. ► Enabled fast response and resolution times by managing POINT client support, Delivered responsive service through client reviews. ► Constructed problem management framework; defined escalation and communication protocols.Governance, Operation Review & Risk and Control► Presented weekly operation review to senior leadership outlining summary of all issues, resolutions and client feedback. ► Produced technical notes and product management for clients.► Implemented risk control measures to ensure client safety and data integrityReference Data► Managed team that provided analysis on fixed income securities for eligibility in various index products. ► Created off-shore POINT reference data team that handled all client data challenges.

New York, Ny, Us

Promoted to manage strategic product data and time series offering for bank while leading team of 25. Effectively merged two previous roles with pricing reference data and ensured bonds set up correctly in index. Centralized data requirements of all departments for access to data and pricing information, effectively creating a shared service. Processed incoming queries for internal users and ensured data entered into system in timely manner. Developed and managed policies, standards, and communications. Prioritized projects and managed stakeholder relationships.► Headed global technology steering groups to ensure correct data quality tools were built. Initiated senior-level discussions with team members in London, New York, and Singapore.► Led integration of two firm-wide data warehouse stores, following Barclays’ purchase of Lehman Brothers. Recruited team members, managed project team, and collaborated with IT and developers. Streamlined processes and workflows, successfully merging systems on time and within budget.► Managed firm-wide enterprise security master for product and pricing.

New York, Ny, Us

Managed team of nine in validating time series data including pricing, reference data, bond equity pricing, and derivatives. ► Developed methodology to establish optimal pricing for securities. Ensured accuracy of benchmark fixed income bond indices. Determined eligibility of new bonds to be added to index, verifying qualifying information.

New York, Ny, Us

Promoted to establish research business initiative within bank while leading team of five business analysts. Led cross-functional team to serve bank for data requirements needs. Managed project lifecycle and prioritized projects with Research COO. Generated demand for services by meeting with department leaders.► Enabled equity strategy group to build daily feed by providing volatility data. Provided data for research papers.

New York, Ny, Us

Assisted in modeling new product and securities that were entered into systems as member of 12-member team. Defined new data requirements and tactical and strategic solutions. Wrote specifications and performed development and testing to improve platform. Liaised with multiple vendors including Bloomberg, Reuters, MarkIT, and Moody’s.