Lee Redhead Email & Phone Number

Colwyn Bay, Gb

St Asaph

St Asaph

Main Responsibilities: The following tasks are not in priority order- Travelling to sites to install and/ or set-up IT communication hardware and software - Dealing with software and hardware enquiries and scheduling response time - Logging of all calls on the helpdesk system - Action work orders according to schedule- Resolving IT issues in consultation with Systems Administrator- Sending e-mail confirmation to IT Help Desk enquiries with estimated response time - Provide PC repairs and upgrades- Provide Mobile Phone repairs and upgrades (iPhone, Android) Both Software & Hardware.- Install PC and Laptop Software and hardware rebuilds- Dealing with Warranty Issues and support issues with 3rd party companies- Provide backup Media rotation- Deliver new starter user induction training- Some administration of Vmware Vcenter, Microsoft Windows 2012, Exchange 2010, server products. - Logging and issuing of IT consumables and dealing with enquires.- Discuss with IT Manager\systems administrator on a daily and weekly basis IT support issue - Discuss good practice with IT manager to develop own role on a weekly basis - Support and maintenance of mobile phones with third party company- Support and maintenance of photocopiers with 3rd company when required.- Monitor mobile phone assets - Tracking of IT equipment on asset lists- Input data- Resolving Internet issues with Business ISP.- Creation of User accounts and Email accounts.- Discuss and identify additional projects to be assigned e.g. data base work- PAT testing of IT equipment when necessary before issuing.- Any other duties which may be required.

St Asaph

Working within a small team to support all offices including site offices.Duties & Responsibilities;- Travel to Watkin Jones Sites & Offices, to install and/ or set-up IT communication hardware and software.- Dealing with software and hardware enquiries and scheduling response times.- Logging all calls on the helpdesk system- Action of work orders according to schedule- Resolving IT Issues individually or as a team- Prioritising workloads accordingly- Providing PC repairs and upgrades (software & hardware)- Install PC and Laptop software & hardware, rebuilds including cloning images- Dealing with warranty issues and support issues with 3rd party companies- Resolving internet issues with the Business ISP- Rotation of Backup media.- Creation of user accounts and email accounts- Some administration of VMware, Vcenter, Microsoft Windows 2012, Exchange 2010 server products

Deeside

Dealing with reported incidents, handling and prioritising problems based on the ITIL framework.Duties;- Identify and escalate any critical issues.- Track all outstanding issues and keep any relevant departments updated at all times.- Second line role as Incident manager, querying databases, remote admin, networking monitoring, etc, to resolve any incidents as soon as possible.- Analysing user statistics/data and recommending appropriate measures.- Following procedures/checklists and updating 1st/2nd line support documentation.- Working with various applications within a mixed OS environment.- Liaise with third party contractors to resolve issues as quickly as possible.- Support new system rollouts, report issues and find workarounds until a permanent resolution can be found.- Compile daily reports to statistically highlight issues within the IT structure across the Iceland estate and either resolve those issues or pass them to the relevant department/engineer for further investigation and resolution.

Colwyn Bay

Working in an important customer-facing role, To have the ability to deliver excellent levels of customer service. Responsibilities included; replenishment of freezers and shelves when required and working on the till, together with general day-to-day duties. You will be expected to contribute to initiatives to improve customer satisfaction and to take an active interest in the overall performance of the store.

Llandudno

Sales assistant at JJB, pushing sales, advising on additional products with items while attempting to upsell and push better products, A focus and aim to help customers on footwear, shop floor & tills.

Foundation Degree, Computer Science, Fdsc In Computing

Bachelor Of Technology (Btech), Computer Science