Alicia Evans Email & Phone Number

New South Wales, Australia

Penrith, New South Wales, Australia

- Assisting the E-Commerce Manager with planning, managing, and executing a range of Marketing Campaigns.- Assisting with the management of VISY Specialties Social Media accounts, including scheduling of content, checking engagements, and responding back to comments and messages.- Management of Products in the Magento Portal, including (but not limited to): Creation of New Products, Product Description Updates, Metadata and Keyword updates, Linking Related or Cross Sell products… Show more - Assisting the E-Commerce Manager with planning, managing, and executing a range of Marketing Campaigns.- Assisting with the management of VISY Specialties Social Media accounts, including scheduling of content, checking engagements, and responding back to comments and messages.- Management of Products in the Magento Portal, including (but not limited to): Creation of New Products, Product Description Updates, Metadata and Keyword updates, Linking Related or Cross Sell products, etc.- Copywriting content for the VB&M Website, including Blog Post styled FAQ pages relating to specific products (currently in progress), writing, and editing new Product Descriptions and Metadata Descriptions.- Collaboration with partners within the wider VISY Business, including IT Development, Marketing and Accounts, with relation to handling and managing new e-Commerce projects.- End to end management and ownership of eCommerce orders, including (but not limited to): Proforma Invoice management, manual payment processing, custom product setup, artwork proofing process and shipping notifications.- Answering client enquiries within the nominated turnaround time.- Qualifying inbound lead enquiries via various methods (phone, e-mail, website enquiry, etc.) and assisting with quotes or assigning to relevant Sales Team.- Maintenance of custom product catalogue on behalf of clients, such as linking previously ordered products to Account in order to re-order; or updating product details upon customer request or upon recommendation of the Production or Design teams.- Collaborate with the Production Teams to ensure the business’ manufacture SLAs are met, and to ensure any potential issues are communicated (machinery maintenance, downtime, etc). Show less

Penrith, New South Wales, Australia

- Personally manage client accounts by regularily contacting the client, providing quotes, setting up new products, and following up on order dispatch dates where required.- Ensure customer complaints are logged into the NCR system and collaborate with impacted departments to come to a resolution acceptable to the client.- Source, engage and finalise new sales opportunities via both new and existing clients (obtained via inbound/outbound calls, emails, or website enquiries). Update new… Show more - Personally manage client accounts by regularily contacting the client, providing quotes, setting up new products, and following up on order dispatch dates where required.- Ensure customer complaints are logged into the NCR system and collaborate with impacted departments to come to a resolution acceptable to the client.- Source, engage and finalise new sales opportunities via both new and existing clients (obtained via inbound/outbound calls, emails, or website enquiries). Update new leads in VRM system for reporting. Show less

Parramatta, New South Wales, Australia

Autonomously managed a multitude of high priority skillsets across a 24/7 live environment, such as Social Media, Emergency Card Replacements and Cash Advances, and Manual ID Verification via Fax.Provided Moderation, Management and Support via Social Media channels for a variety of enquiry types, such as:- Assisting with day-to-day enquiries; including calling the customers where necessary and ensuring they are connected to a Specialist.- Supervision and resolution of complaints… Show more Autonomously managed a multitude of high priority skillsets across a 24/7 live environment, such as Social Media, Emergency Card Replacements and Cash Advances, and Manual ID Verification via Fax.Provided Moderation, Management and Support via Social Media channels for a variety of enquiry types, such as:- Assisting with day-to-day enquiries; including calling the customers where necessary and ensuring they are connected to a Specialist.- Supervision and resolution of complaints received both publicly and privately via Social Media channels.- Moderate high-risk content (such as reputational, technical, and sensitive concerns) and escalate for rapid resolution where necessary. This may also have involved contacting Law Enforcement for a Wellfare check where required.- Providing support to the Marketing Team with campaigns, including ensuring comments are accurately tagged for reporting purposes.- Management of Security Hold releases of Card Preauthorisations on behalf of Merchants.- Coordinating with Mastercard and VISA's Emergency Services departments in order to promptly manage Emergency Card Replacement and Cash Advance requests for International Customers.- Analysis of Identification Documents provided by clients for manual ID Verification of Remote and International customers who are unable to attend a Branch. Show less

Parramatta

- Assist clients with all NetBank related enquiries, which include both Desktop and Mobile applications, with the aim of First Call Resolution.- Adhere to Verification and Security guidelines to ensure both clients and the Commonwealth Banks security and privacy are maintained.- Participate in pilot testing for innovation technology to enhance NetBank experience.- Create a supportable team environment where team members can feel valued and empowered to ensure a high level of service… Show more - Assist clients with all NetBank related enquiries, which include both Desktop and Mobile applications, with the aim of First Call Resolution.- Adhere to Verification and Security guidelines to ensure both clients and the Commonwealth Banks security and privacy are maintained.- Participate in pilot testing for innovation technology to enhance NetBank experience.- Create a supportable team environment where team members can feel valued and empowered to ensure a high level of service & customer experience to be delivered at its full potential.- Identify and escalate any potential fraud related situations; e.g. suspicious account activity, ID Takeover attempts by looking at possible triggers. Show less

Lane Cove, Sydney.

- End to end management of both international and domestic purchase orders. This would include liaising with production and quality departments to meet clients' delivery expectations.- Liaise with clients directly regarding issues and resolve within expected timeframes.- Investigate client complaints/concerns by taking ownership of issue, liaising with appropriate department and following up with client to ensure resolution and satisfaction.- Member of Safety Day committee. This… Show more - End to end management of both international and domestic purchase orders. This would include liaising with production and quality departments to meet clients' delivery expectations.- Liaise with clients directly regarding issues and resolve within expected timeframes.- Investigate client complaints/concerns by taking ownership of issue, liaising with appropriate department and following up with client to ensure resolution and satisfaction.- Member of Safety Day committee. This involved organising and running the Safety Day event.- Member of Christmas Party committee. This involved planning and managing the event on the day, as well as hosting/MCing the event. Show less

Castle Hill

- Supporting the OzDocs Software, an Export Solutions Program.- Troubleshooting network issues with the customer that involve the OzDocs Program- Assisting customers with issues in OzDocs.- Teaching customers that are new to OzDocs.- Customising Reports for customers and backing them up accordingly.

Marketing And Communications, Marketing, Certificate Iv

Information Technology, Information Technology, Certificate Ii