Leads all areas of operations and management/development of over 30 Behavioral Health Professionals (BHPs), while supporting and treating over 15 families of children with developmental disabilities. Champions an inclusive organizational culture of team building and open communications. Independently creates and teaches trainings on various mental health topics (Autism, Intellectual Disabilities, evidenced-based interventions) to ensure quality care to children and families. Managed staff hiring process (recruitment, screening, interviewing). Develops and drives continuous improvements that enhance department performance and service delivery. Forged strong, long-term relationships with clients and employees across organizational levels to ensure care provider consistency and retention. Escalate investigations to resolve all client issues to encourage loyalty and pipeline of business momentum. • Grew program 5-times over within first year, added 200+ client hours per week (56% more than company standard). • Increased staff retention numbers by 30% across organization. • Spearheaded creation and delivery of BHP training program to exceed quality and compliance standards and improve staff performance and satisfaction.• Leads team with a standard of empathy and compassion towards all clients and families. As well as leading by example to ensure all staff follow and exceed state-mandated treatment guidelines to enhance client experience. • Investigated and resolved client complaints to foster satisfaction. Increased client satisfaction and repeat business through relentless pursuit of resolution; protecting company reputation and loyal client base.

Independently facilitated coordination of care services for adults with mental health diagnoses to assist them in achieving long-term and short-term mental and physical health goal. Created, organized, and directed the individual’s treatment team, including working with other providers to achieve the long-term goals, completed and coordinated referrals, and mediated relationships between the client and other providers. ▪ Managed services, scheduling, placement, documentation, and service records for 30+ clients. ▪ Successfully investigated and resolved all issues/incidents for clients and other treatment team members to ensure treatment progress and client support and satisfaction.▪ Collaborated with all providers and integrated mental health services to include behavior modification, substance-abuse services, motivational interviewing, nursing, and peer-support.

Provided broad range of support to ensure optimal client care and support. Worked in a team-based model of mental-health services, which collaborated with coordinated with multiple departments to enhance client experience and support. Cross-collaborated and communicated effectively with fellow staff and approved family members regarding clients’ conditions. ▪ Promoted to Behavioral Health Coordinator within 6 months tenure, due to a passion for client care and rapport. ▪ Collaborated with all providers and integrated mental health services to include behavior modification, substance-abuse services, motivational interviewing, nursing, and peer-support.

Provided training and motivation to employees, delegated daily tasks, mediated employee conflicts, monitored and analyzed sales. ▪ Promoted to Sales Manager within 1-month tenure, due to high sales numbers, customer satisfaction and leadership skills.▪ Developed strategies with sales staff to increase individual and larger sales targets.

Observed and evaluated students’ performance, enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities. Evaluated and revised lesson plans and created course content to facilitate and moderate classroom discussions and student-centered learning. Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Participated in the design, administration and monitoring of clinical research and trials for Dr. Jordan LaBouff, Dr. Rebecca Schwartz-Mette and Dr. Sarah Harlan-Haughey. Analyzed and evaluated clinical data gathered during research. Prepared materials for submission to granting agencies and foundations. Conducted literature reviews. Collaborated and communicated effectively with fellow research assistants and research subjects.

Provided broad range of support to both the front- and back-of-house to ensure optimal daily operations and customer satisfaction. Cross-collaborated and communicated effectively with fellow staff and customers.