Alex Lee Email & Phone Number

Singapore

Oversees Operations and Sales Support. Member of the company's Management Team.*De Lage Landen (a wholly owned subsidiary of Rabobank Group) is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, The Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial and Office Technology industries.DLL partners with equipment manufacturers, dealers and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including retail finance, commercial finance and used equipment finance.

Singapore

Business Continuity Manager for Singapore office. Ensure the local office is adhering to the Business Continuity Guideline set by the head office in Eindhoven, The Netherlands.

Singapore

COLLECTION & RECOVERY• Responsible for managing and optimizing the Collections portfolio (Vendor Financing portfolio which consists of financing for Office Technology and Construction & Industrial)• Manage and monitor portfolio's delinquency level• Observe bottlenecks in daily operations related to past due management and make and execute suggestions for improvement• Prepare the collection report to Business Units and Head Office• Organize Collections meetings with local management team• Update regional CRO and Head Office on problematic case and suggest possible recovery solutions• Site visit to high risk customers to discuss on settlement plan and/or remedial plan• Work together with Credit Manager on the update of the payment conduct list as part of early warning system on judgmental credit review• Optimize C&R work processes, procedures and systemsCREDIT RISK• Execute the credit underwriting support and credit administration processes within the Back Office; liaise with other departments on data coordination for underwriting, funding check list audit and assets inspection.• Review application of financing of Office Technology deals.• Liaise with legal, sales and operations regarding shortcomings in contracts, documentation, procedures and processes. • Re-rate annually end-users, local vendors and local dealers on risk rating.• Check the Anti-Money Laundering (AML report) and litigation monitoring on end users on periodically basis. • Rank the quality of vendor on accurateness of their data provided for the application, their support during the underwriting – data support, etc, funding and account management (collection) and preparing the report to Credit Manager. • Co-ordinate and monitor the credit and risk process especially towards Back-Office CSU operations and (local) sales departments.• Prepare the portfolio quality report, judgmental credit performance report to monitor its behaviour and assets inspection report.

Singapore

RISK INITIATIVES & SYSTEM ENHANCEMENT PROJECTS• Handled the design and implementation of TRIAD strategy for credit card portfolio. TRIAD is an advanced credit card portfolio management tool that provides an integrated and automated approach in business decision making.• Design and implementation of various risk initiatives for decision areas such as Collections, Authorisation, Repricing, Reissue and Credit Limit Management.• Involved in User Acceptance Testing (UAT) in Taiwan for one month and other UATs conducted locally.• Liaising with regional offices to ensure consistency and adherence to bank’s regional policy and standards.• Provide TRIAD daily and monthly reports to MIS team for analysis of credit card performances.• Participate in bank’s system enhancement initiative and UAT testing including launch of VISA card, SMS for credit card and loan products.CREDIT RISK - COLLECTIONS MANAGEMENT• To control delinquency and minimize credit loss for Retail and Wealth Banking • Recommend and implement sound collection strategies, policies and procedures• Parameters and rule setting for Collection system• Ensure that collection strategy is in line with Collection policy and TRIAD strategies• To monitor collector effectiveness and efficiency through review of productivity indicators• Portfolio reviews with emphasis on flow rates and vintage analysis• Review of Exception reports (customer level suspension & bankrupts)

Singapore

*Acquired by ANZ in July 2010• Recovery of past due loans/accounts and minimise credit losses by taking pro-active, preventive and consistent collection actions for consumer products for Mortgage Loans, MoneyLine Accounts, Credit Card, Mortgage Overdraft Accounts and SME Loans.• Handles the entire litigation process for mortgage loan and SME Loan accounts.

Singapore

*Acquired by RBS in Sept 2008Handling the recovery of past due loans/accounts and minimise credit losses by taking pro-active, preventive and consistent collection actions for consumer products for Mortgage Loans, Auto Loans, MoneyLine Accounts, Credit Card, Mortgage Overdraft Accounts and SME Loans.• Analyse customers’ credit profile to determine the most effective collection action • Negotiate acceptable payment schedules / risk reduction arrangements with customers • Take investigative and follow up actions to ensure customers’ payments, queries and concerns are managed in a timely manner • Evaluate restructuring/rescheduling requests • Handle collection-related administrative and MIS duties • To anticipate any accounts that have high potential becoming bad debts and designing the best solutions• Working closely with external lawyers to ensure litigation actions are executed in effective and efficient manner.SME • Follow up closely with Relationship Managers on the past due SME Trade bills, Overdraft Accounts and BizLine loan accounts.• Meeting with Head of Business Banking, Commercial Banking and Commercial Risk to discuss best recovery solutions for past due SME accounts.• Prepare reports for NCL reporting and credit risk analytical purposes.• Liaise closely with lawyers to ensure most effective litigation approach for recovery of debts.Auto Loan and Mortgage Loan• Liaise with property agent on the sale of repossessed property• Ensure that properties that have been disposed adhered to bank’s policy and guidelines• Working closely with car dealers on the sale of repossessed vehicles• Prepare monthly reports for management meetings• Prepare monthly NCL reports

Singapore

• Review collection procedures and ensure early recovery actions for credit cards by contacting customers by phone to understand their needs • Analysing customers' profile and working out the best solutions for them • Restructuring and negotiating payment schedules that will ensure maximum profitability and minimum risk exposure to the Bank• Providing some customer service duties to facilitate customer in making the payments• Participating in roadshows to promote bank’s credit cards

Singapore

• Attached to Asian Currency Unit Operations department of Oversea-Chinese Banking Corporation Limited at Head Office• Processing the withdrawal and deposit transactions for the branches and business units like Corporate Banking, Private Banking, Premiere Banking and etc• Preparation of payment methods eg. Remittances and accounts transfer• Liaise with the officer-in-charge of different departments and branches for the daily transactions• To settle the reconciliations for accounting purposes

Bachelor Of Commerce, Marketing & International Business

Postgraduate Diploma In Marketing, Marketing/Marketing Management, General

Advanced Certificate In Marketing, Business, Management, Marketing, And Related Support Services

Certificate In Marketing, International Marketing

Certificate In Business Administration, Business Administration And Management, General