Lee Velo Email & Phone Number

Brooklyn, New York, United States

- R1 Application support team member at Maimonides Health.

Remote

- Team leader for Ascension Extended Team supporting R1 applications.- Responsible for R1-related support ticket resolution across 10 Ascension Ministries (six separate Schedule Maximizer databases).

Remote

- Improved client implementation process for FlentisPRO Vendor Management System.- Led customer success initiatives to support live-client needs.- Worked with the Flentis marketing team to develop/host industry webinars.

Remote

- Worked on agile scrum team within Ascension Clinical Communications group to develop implementation process for the roll out of on-call provider scheduling application – Lightning Bolt. - Utilize JIRA Project Management Software to track user stories and backlog grooming. - Successfully rolled out Lightning Bolt in two ministries (four locations in.

Remote

- Worked on project for Patient Access scheduling team to reduce the number of Order Requiring Appointment (ORA) Worklist Items in Schedule Maximizer. - Reviewed backlog of orders to ensure they were valid by comparing ORA’s to patient’s Schedule Maximizer appointment history for scheduled Tasks, and Radiology Information System for non-scheduled Tasks.

Portage, Michigan, United States

- Provide design consultation for kitchen/bath cabinetry and countertop projects. Customer service focused while managing projects from design through installation. - Utilize 2020 Design software for creation of cabinetry projects.

Remote

- Provided remote and onsite R1 Application software support for a large, New Jersey healthcare client. - Performed Schedule Maximizer database build for four hospital locations. - Conducted end-user training for hospital teams tasked with database build validation. - Supported two onsite scheduling system go-lives in 2018, and one in March 2019. - Worked.

Remote

- Supported the sales organization by serving as subject matter expert in SCI’s SaaS product suite: Schedule Maximizer, Order Facilitator and Insurance Processing and Authorization Services. - Developed customized product demonstrations, targeting hospital executives, management and end users, to demonstrate how SCI’s solutions can address sales prospect’s.

Remote

- Serving as client’s first-tier support throughout implementation process of SCI’s SaaS product suite – from contract signing to product go-live. - Successfully completed over 75 client implementation projects. - Responsible for developing client understanding of SCI software product functionality. Accomplished by conducting formal system manager and end.

Columbus, Ohio Area

Schedule Maximizer Implementation Team Leader - Led an interdisciplinary group in SCI Solutions’ Schedule Maximizer software implementation: of all Radiology services and many sub-specialty clinics, including Primary Care, Eye, ENT, Dermatology, Cardiology, Adolescent Medicine, GI and Nephrology. These departments equated to approximately 185,000.

Auburn, IN

- Responsible for process control of five glass-bending furnaces. Maintaining automation software to control and maximize furnace recipes. Monitoring of daily yields and utilizing troubleshooting skills in efforts to improve quality and maximize throughput. Training and managing efforts of furnace operators and production staff in complying with QS9000.

Upper Sandusky, OH

- Responsible for the development of Intellution® automation-control software recipes used to manage the shaping of automotive windshields in glass bending furnaces. Utilize workflow analysis and time studies to streamline automation, relating to the manufacture of automotive glass at four Guardian windshield production facilities. - Member of Guardian.