• Subject matter expert supporting QMS improvements to implement and manage ISO 9001 certification• Conduct study documentation review, provide feedback, and investigate noncompliance• Serve as GCP/GLP/GMP expert for SOPs and GxP regulatory guidance• Support sponsor/regulatory inspections, audit reports, and Internal Audit Program• Train staff on quality standards and support employee training program development

• ISO9001 QMS Representative & Certified Internal Auditor• Lead for all quality related manufacturing operations and global regulatory inquiries• Manage from start to finish all quality complaints, quality investigations, corrective actions• Grow and manage database of controlled documents• Develop and maintain all training documents and records• Conduct all internal/external audits (ISO 9001:2015, USDA Organic, RSPO, BioPreferred)

• Develop training literature for new hire present and future QC Technicians• Involved closely with annual SGS and BRC audits• Internal technology leader responsible for improving and applying SOPs• Responsible for service and maintenance of GC, Auto Sampler and other lab instrumentation• Track and analyze department’s performance metrics

• Primary function: incoming and outgoing QC of Cosmetic Ingredients• Secondary function: incoming and outgoing QC of Fragrance and Flavor finished goods• Working, and constantly growing, knowledge of cosmetic, fragrance, flavor raw materials• Communicate potential incoming material rejections to vendors as well as key internal employees• Resolve potential outgoing material rejections with customers and key internal employees

• Customers' primary point of contact for sales, customer service related inquiries• Guide customers through the ordering process• Internally oversee the order process, life cycle to ensure customers’ goods are shipped on time• Receive and resolve customer complaints and/or rejections• Internal technology leader responsible for improving and applying SOPs• Partner with sales reps, account executives, upper management and various other key employees to ensure a customer’s successful customer service experience

• Maintain and quickly gain trust with a variety of clientele• Determine best loan product for a borrower based upon present and future goals• Manage personal pipeline’s growth• Generate referral business and relationships from clients and Real Estate Professionals• Profound working knowledge of FNMA, FHLMC, FHA, and VA regulations and requirements• Proficient knowledge of all pertinent federal laws regulating the mortgage industry

• Extensive client and account management, including Tier I companies• Team lead and mentor for group of 3-5• Expert in lead generation, phone skills, and rapport building• Met and exceeded aggressive sales goals month after month• Benchmark and negotiate costs to customers• Expert use of McLeod and Salesforce CRM tools, Microsoft Office Suite, Microsoft Outlook