Product Owner for VF Corporation focusing on Vans, Timberland, and Northface e-commerce platform

Identified user engagement issues and worked within a cross-functional team to create solutions tocustomers everyday problems while continuing production on larger improvements for the product. Analyzed data from customer interviews/surveys, stakeholder feedback, and internal reports toprioritize, test, and execute strategies to increase worker retention.Connected users through low fidelity prototyping to test methods of communication that would be most effective for users.

Hosted 8th Africa Business and Entrepreneurship Research Society Conference October 4-7 2017800 people from 25 countries attended to gain a better understanding of the changing landscape ofbusiness in opportunities in Africa.Led teams of students to plan, facilitate, and promote an international event at VCUto students, faculty, and the business community using direct and indirect marketing strategies.Ensured that attendees needs were anticipated before, during, and after the conference includingproper signage, designing certificates, and administrative tasks.

Responsible for every aspect of the day-to-day supervision of front-end and pharmacy operations, including sales, staff, stock and resources management. Ensured that all employees gave the best possible customer service not only in their customer interaction but in the way they operated the store (keeping shelves stocked, cleaning, organized stock room). Maintained financial records and adhered to goals set by Walgreen's corporate. -Used store KPI’s to improve the process for pharmacy technicians to enter in prescriptions which resulted in a six-minute decrease in customer wait times in the pharmacy. Implemented weekly and monthly corporate marketing plans in-store by building displays, ensuring correct signage and informing employees on our store's goals and accomplishments.