Lee Winchell, Pmp, Cspo Email & Phone Number

• Shape product strategy and messaging, optimizing feature selection and promotion• Identify high-ROI features and address customer pain points• Analyze competitor offerings, support sales and training, and manage product requests• Provide context and prototypes for sprint items, ensuring clear functionality• Maintain product roadmap and facilitate successful launches• Craft customer-facing descriptions and assist in feature positioning• Contribute to the creative development and production of promotional materials• Ensure client success post-release and recommend workflow enhancements• Promote our project management software at tradeshows and user conferences• Design tradeshow exhibits and conduct customer surveys• Deliver customer webinars and support various RoboHead teams

• Develop project management processes using RoboHead for clients, enhancing planning and collaboration• Deliver phone/web-based and on-site training sessions• Create and present customer webinars, addressing project management challenges and showcasing product solutions• Master product functionality to resolve client issues and optimize workflows• Ensure post-training client success and workflow efficiency• Promote project management software at trade shows• Collaborate with product development, offering customer-focused recommendations• Conduct quality testing for new releases, providing valuable customer feedback• Design software interface mockups and graphics• Create/update product training videos and enhance Robohead.com graphics• Design layouts for banners, tradeshow materials, and printed materials• Update the online Help system• Administer trainee satisfaction surveys and report results• Serve as an internal product expert for Sales, Support, and Development teams• Provide additional customer support as necessary to assist the Customer Support Team

Providence, Ri

• Led a diverse team of designers, art directors, marketing coordinators, specialists, and distribution coordinators• Managed employees across two locations, conducting reviews and setting career goals• Optimized schedules and processes to support company growth in the US and Canada• Innovated interactive print formats to enhance marketing programs• Played an active role in cost control and revenue generation for marketing projects• Designed a wide range of marketing materials, including corporate collateral, web content, and more• Established and enforced global corporate branding standards• Created and maintained accessible intranet sites for marketing assets• Collaborated with external vendors for cost-effective ordering tools and stationery• Stayed updated on design software and provided user training• Oversaw print procurement and press-checks, guiding designers through the process• Directed in-house photo and video shoots• Worked with marketing teams to maintain brand identity for UNFI products• Improved workflow efficiency through technology and interdepartmental training

Freelance Position

Milford, Ma

• Oversaw hiring and daily supervision of in-house contract designers, freelancers, and design interns• Managed design, layout, and production of print and web projects, including printer coordination• Designed various marketing materials, from print collateral to web content• Directed in-house and external photo shoots for products and people• Collaborated with external advertising agencies• Engaged with customers at trade shows for valuable marketing program feedback• Provided in-house Macintosh technical support

Worcester, Ma

• Designed cover page layouts for editorial content• Produced vector maps to illustrate story locations

North Oxford, Ma

• Designed print ads and editorial layouts for monthly newspaper columns and ads• Worked on board paste-up during production with tight deadlines and short production schedules• Converted articles and photos to web-ready materials after each issue went to print • Archived customer's camera-ready artwork for future use• Attended trade shows to promote publication subscriptions• Publications: Horseman's Yankee Pedlar and Today's Parent (now known as Bay State Parent)

Bs, Interactive Media Design

Bs, Communications With A Minor In Art

Activities and Societies: Graduated Summa Cum Laude

Certificate, Graphic Arts

Activities and Societies: National Honor Society Vocational Industrial Clubs of America (VICA, now SkillsUSA) Senior Class Treasurer.