Lucy Fox Email & Phone Number

Frederick MD

• Managed mortgage loans from submission to close according to lender and government requirements.
• Ensuring all requisite information was provided and worked with internal and external stakeholders approval workflow.
• Documented processes to train new team members with checklists, diagrams, and narratives on the processing workflow.
• Identified areas of improvement for better loan processing.
• Worked with IT staff to optimize document delivery for decision support.
• Discuss the latest regulations and policies to client base and remediate any issues that would come up.

Gaithersburg, MD

• Processed mortgage loans, according to lender, state, and federal regulations, from submitting loan to lender to clearing conditions to closing.
• Maintained company-wide loan processing database, validating data for lenders, borrowers, and other parties, and creating merge documents in database for easy production of forms with loan data.
• During peak refinancing years, closed an average of 100 loans a month, maintaining a complex, fluid schedule, resolving countless last-minute problems, and fulfilling requirements for multiple lenders.
• Created a mail-merge system (Word and Excel) to produce forms that were previously photocopies completed by hand and calculator, which dramatically improved speed, accuracy, and efficiency.

Germantown, MD

• Report Analyst
• Extracted data from Oracle database using BRIO, then compiled and analyzed data in spreadsheet reports which were distributed to stakeholders.
• Leveraged different ETL techniques to standardize data and render in formatted managerial reports.
• Worked with various groups to ensure data quality and correct bad-formed data.
• Created, edited, and deleted Customer Master data in Oracle database, researching and compiling customers' data and legal documents (i.e. tax-exempt certificates).Supply Chain Specialist
• A concurrent job acquired after one year, managed equipment supply-chain purchasing: planned, purchased, and received goods ordered from factories and shipped directly to customer.

Gaithersburg, MD

Same duties/company previous listed for 2010-2013

Rockville, MD

Taught intermediate and advanced courses in Microsoft applications (Word, Excel, PowerPoint, Outlook, Access), Adobe Photoshop, and HTML.* Administered student desktop workstations: installed operating system, software and other set up (i.e., MS Exchange Server).* As Independent Contractor, solely marketed, sold and delivered classes.

Rockville, MD

• Taught introduction, intermediate and advanced one- and two-day courses in the following applications: Microsoft Office suite applications, Adobe PageMaker & PhotoShop, HTML, Visual Basic Programming.
• Installed and configured software and network settings on 12 to 36 PC's daily.
• Constantly learned new software and course materials to meet student course demands.
• Created web site for fellow team members to download important support information and materials.

Rockville, MD

• Sales Consultant
• Planned and conducted one-day seminars at locations nationwide to train financial professionals how to use proprietary financial software to sell mutual funds.
• Trained up to forty people per session; spoke in front of groups of 100+ professionals for special presentations; received outstanding reviews from attendees.
• Constantly improved pre-existing training seminar presentation and materials by emphasizing key points in MS PowerPoint slide show, incorporating feedback from attendees, and devising sales scenarios.
• Managed all details of setting up seminars at hotels such as booking the function, arranging food service, preparing course materials, and setting up equipment.
• Devised and delivered customized training such as train-the-trainer, one-on-one instruction, and other types as requested by customers.

Ba, Physical Geography, Cum Laude

Activities and Societies: GTU

Certificate, Geographic Information Science And Cartography, Cum Laude