Lead Telarus' Artificial Intelligence practice, driving innovation and revenue growth across CX, IoT, Cybersecurity, Advanced Networking, and Cloud Computing sectorsSpearhead nationwide AI education initiatives, including training events, empowering partners and technical advisors with cutting-edge AI knowledgeProvide executive-level consultation to clients on AI adoption strategies, implementation roadmaps, and business transformationCollaborate with technology vendors to influence AI-driven product development and align with market needsDevelop and deliver comprehensive training programs on emerging AI technologies, including LLMs, Generative AI, Predictive AI, ML/DL, RPA, and NLU/NLPIdentify and capitalize on high-value AI and CCaaS opportunities, significantly contributing to company revenue growthStay at the forefront of AI advancements and industry trends, translating complex concepts into actionable business strategies for partners and clientsFoster relationships with key stakeholders, from C-suite executives to technical teams, to drive AI adoption and maximize business impactContinuously assess and enhance the AI and CX solutions portfolio to maintain Telarus' competitive edge in the rapidly evolving technology landscape

Manage the technical aspects of sales operations, including needs discovery and analysis, customer process analysis, connectivity, product requirements, computer telephony integration, and solution overview construction as it relates to Network & Connectivity, SD-WAN, UCaaS, and CCaaS products.Serve as presenter, panelist, blog-writer, and subject matter expert where needed or desired, including regular Mission Briefings and Weekly General NC/UCaaS Sessions for Pax8 Partners.Serve as the primary technical Sales Consultant resource both internally (Customer Account Managers, Cloud Generation Consultants) and externally (MSPs and Partners/Sub-Agents).Remote employee based out of Salt Lake City, Utah.

Managed the technical aspects of sales operations, including needs discovery and analysis, customer process analysis, product demonstration, connectivity, product requirements, computer telephony integration, and solution overview construction.Served as the primary Sales Engineering resource for the Talkdesk Master/Sub Agent Indirect Sales organization, with responsibility for providing support to 11 Channel Account Managers, 3 Master Agent Managers, and various other personnel who work within the Telarus, Intelisys, Avant, TBI, PPT, and Bridgepoint Master Agent networks.Represented Talkdesk at various trade shows, conventions, and other activities, serving as presenter as well as subject matter expert in the space of Cloud Contact Management platforms, Contact Management, Cloud Architecture, and other topics.Additionally, temporarily served for 5 months as primary Sales Engineering resource for Resellers, including Mitel, until such time as another Sales Engineer was added.When serving as a geo-assigned Senior Sales Engineer, managed the technical aspects of sales operations, including needs discovery and analysis, customer process analysis, product demonstration, connectivity, product requirements, computer telephony integration, and solution overview construction.Traveled extensively both domestically and internationally as needed.Remote employee based out of Salt Lake City, Utah.

Lead a Product team that manages development for multiple features and products in the Workforce Optimization space, working within an agile/waterfall hybrid development model.Products managed include: inContact Studio, the inContact IDE for contact management; Auto Attendant, inContact's cloud-based Voice Mail Management system; Workforce Intelligence (WFI), the inContact feature behind the Workforce-Intelligent Contact Center (TM) concept; ECHO Surveys; Call Recording and Data Storage; and the Integration efforts between the inContact Core platform and the former Uptivity Discover WFO Suite.Worked closely with the Verint Impact 360 WFO platform, specifically for the purposes of integration and use with the Workforce Intelligence feature set.Participated in due diligence and investigation during our acquisition of Uptivity.Manage the efforts of R&D teams located in Salt Lake City, UT, Columbus, OH, Cochabamba, Bolivia, and Channai, India.Directly managed both local and remote Product Managers.Serve as a subject matter expert on products for other departments.Represent inContact at various trade shows, conventions and expert panels (real-life and virtual), serving as a presenter as well as an expert in the space of Contact Management, Workflow, Administration, and Workforce Optimization.Assist Sales as needed with direct customer and prospect interaction.Work directly with existing customers to explore and discover unfulfilled needs and other product opportunities.Travel nationally and internationally as required to perform my job duties.Serve as a Member of the inContact 401(k) Investment Committee.

Managed and assisted in the technical aspects of sales operations, including needs discovery and analysis, customer process analysis, product demonstration, connectivity, product requirements, computer telephony integration, and solution overview construction.Worked closely with international and domestic Account Executives, District Sales Managers and Corporate Sales Management during the sales process.Interacted directly with the C-Suite/IT/Development personnel of our prospects to ensure a good “fit” between their needs and the features/capabilities of the inContact system.Traveled extensively domestically and internationally, conducting business in Asia, Europe, and Central America, as well as throughout North America.Served as mentor and trainer for junior Sales Engineers, both domestically and internationally.Served as the Sales Engineering organization liaison in assisting with the opening of our ASIA-PAC Sales Office in Manila, Philippines, as well as recruitment and training of Sales Engineering personnel local to that office.

Conducted internal and external training courses on inControl, the development platform for IVR script generation in the inContact Suite, a Software-as-a-Service Contact Management system.Learned the foundation of the platform within the first week of employment; conducted internal training sessions for new technical employees during second week of employment.Conducted first external on-site customer technical training in fourth week of employment; received top marks from the customer.

Provided small scale business consultation services on a part-time basis while attending school full time to finish undergraduate degree, contracting to provide financial analysis, management analysis, organizational, logistical, IT, development, and strategy guidance to clients.Performed development services in various languages, including PHP, C/C++, and JavaScript, as well as SQL-compliant database creation and maintenance.

Responsible for business development and management in a specific geographic territory, placing high-end office machines and office products.

Formed 4 distinct departments with corresponding job descriptions out of one large group of unspecialized customer service / administration personnel.Served as final decision maker for day-to-day customer service issues needing senior management intervention, regularly intervening in sensitive and difficult situations.Created and implemented multiple proposals to ownership for the purposes of improving profitability in customer service & shipping departments with projected annual cost savings of over $200K per year.Supervised and coordinated the creation of job responsibilities documentation and training materials.Chaired committee for short- and long-term planning operations between sales, marketing, manufacturing, warehouse, and shipping departments.Provided analysis and proposed changes for other departments as requested to improve efficiency, production, and profitability.

Oversight of company operations in project management, development, and administration.Closely collaborated with clients in medical billing, health insurance, telecommunications, marketing, and utilities industries for the purpose of incorporating UtiliTec custom billing software solutions.Defined and implemented corporate policies and procedures for internal company work processes, including internal workflow processes.Led a team of 10 individuals with vague job responsibilities and tasks and designated specific areas of responsibility and roles.Oversight of IT systems and personnel, including network administration and programming.Managed development personnel and performed development duties for creation of custom applications in C/C++, VBScript, and JavaScript.