Nadalia Rowe Email & Phone Number

United States

Turning on/off, installing/exchanging electric meters and accessory equipment (self-contained metering, <250 volts) Investigating stopped and high/low use metersWiring complex meter sockets, performing loop checks, and programming electronic metersInstalling, removing, and cutting tamper proof rings/locksAll metering activities (EMR, AMR, skips, ERTs, special reads), verifying meter numbers and informationUploading and downloading meter reading data General shop workField collection activity Training and developing new hiresLeading and assisting with new construction projectsAssisting in 2-person assignments as neededCut and clear activity during emergency storm duty assignment

Greater Boston

Helped businesses identify their unique security needs and find the right products and services that fit their organization (10+ locations). Grew the existing commercial client customer base by providing proactive outreach and unparalleled customer service. Built strong, long-lasting relationships with enterprise-level customers. Assisted in all aspects of account management including but not limited to technical support, activations/suspensions, billing, permitting, and day-to-day account management.

Greater Boston

Supported customers who were diagnosing, troubleshooting, repairing or debugging complex scenarios. Responded to situations where first-line product support may have failed to isolate or fix problems in malfunctioning equipment and/or software.Assisted in creating communication for updates regarding identified problems and subsequent fixes for problems back to the engineering team.

Boston, Massachusetts

Was an intern of all three rental car brands: Enterprise, Alamo and National, learned every aspect of a successful business, acquired leadership and sales skills, helped to gain beyond a corporate average for the Enterprise Service Quality Index (ESQI) in 2017 and 2018, ensured customers were completely satisfied with the service and rental cars, and trained and developed new hires.

Greater Boston Area

Cleaned and serviced the exterior and interior of rental cars for daily operation, ensured the maintenance of rental cars were up to date including license plates, inspection stickers, and oil changes, and contributed to maximum productivity in this position.

Greater Boston Area

Helped customers find automobile parts using a computerized management system (SMS), restocked inventory weekly, and created the best customer service experience.

Cambridge, Ma

Exposed to commercial 3D computer software, Rhinoceros, assisted with project proposals for residential, commercial and institutional clients, used Adobe Suite such as Photoshop, Illustrator and InDesign, and built 3D renderings for Apple Time Capsules in the workplace.

Greater Boston Area

Used Microsoft Excel spreadsheets in order to track incoming and outgoing inventory, created proposals for multiple social marketing campaigns, and worked closely with buyers in order to maintain growth and trends.

Bachelor Of Applied Science (B.A.Sc.), Management

Management, with a concentration in Leadership and Organizational Change.

Bachelor Of Applied Science - Basc, Business Administration, Management And Operations