- Leading a dynamic team in driving business growth across diverse channels, including B2B partnerships, e-commerce platforms, and international exports- Crafting and executing strategic sales initiatives that not only meet but exceed revenue targets while aligning with our company's mission of delivering authentic Vietnamese coffee experiences globally.

1. Sales & Marketing, Vinpearl: • Conduct or prepare any research/ analysis/ report that the Chief of Sales & Marketing Officer (CSMO) may require. Create mailings, presentations, reports, templates for the department and other materials for the Board of management (BOM)• Communicate directly/ on behalf of the CSMO, with the BOM, and others stakeholders (internals and externals) ensuring timely and accurate communication• Be responsible for internal projects as assigned and organizing events, meetings, appointments, business trips. Support the CSMO in managing the working calendar effectively • Attend Board meetings as required and prepare, finalize meeting minutes, follow up on projects• Manage strategic periodic planning of departments• Oversee effective running of Sales & Marketing department, provide suggestions to improve processes and support across the department in terms of training, admin and expertise related tasks• Responsible for building, processing and monitoring budget and expenses of the CSMO office 2. Operations, VinWonders: • In charged of supervising operations for 4 units in Nha Trang city including 1 theme park and all of their on-going projects.• Liaised between VinWonders and 2 suppliers and 1 contractor to manage and coordinate a one year project from budget planning to handing over, proactively resolve any issues and exercise tact, diplomacy and discretion. • Oversaw the execution of 3 new rides installation, 1 ride renovation and 1 F&B halt project, while collaborating with the property technical team, the PMU, the R&D department and report to CEO for further advice and direction.

• Communicated daily with cross-functional HO departments and properties ensuring that operations run problem-free and on schedule, assisted and coordinated all aspects of operations of all 5 parks, including budgeting, scheduling, marketing and training.• Supported the director by coordinating 3+ projects to improve processes and workflow operations while ensuring compliance with company requirements.• Assisted in the development of a new strategic plan to increase revenue and enhance safety• Handled and processed financial status information.

• Read and interpreted project specifications, requirements and shop-drawings for construction projects.• Identified and closed communication gaps to complete the project as scheduled and maximize productivity for future projects.• Instituted use of Microsoft Project to streamline the process of tracking timeline, progress, tasks and costs, greatly improving project estimate accuracy.• Prepared and presented detailed status, risk and resource reports to management.• Helped the Director meet the quality standards of the project as well as document control for the entire project.• Collaborated with field personnel to address and solve on-site issues, as needed.

• Managed day-to-day operations, coordinating & supervising 20 direct and indirect reports in areas including designing, manufacturing production, distribution, inventory, sales, technical.• Coordinated & kept track of corporate sales, order fulfillment, inventory and stock transfer.• Improved profit margins by 8% while reducing quality defect losses by 15%.• Reduced operating budget waste and production lost by creating and applying new inventory management procedure.• Created and implemented SOP and new staff training process. • Involved in marketing plans, social media & event execution.

1. Program:• Coordinate with the Program Department to compose and edit the training materials, templates, periodical evaluation form, student progress report, etc.• Support and coordinate with the school's BOD to monitor the implementation of the English Program in the campus.2. Teacher recruitment and training:• Recruit, implement training sessions and evaluate English teachers.• Observe, give feedback and evaluate the quality of the lessons and teachers.3. Reporting: • Attend weekly meeting with the Program Director and Coordinators of all campuses to discuss the general issues on the program and teachers, in order to put forward solutions.• Submit weekly reports to the Program Director, put forward and implement the solutions.4. Other tasks assigned by Program Director and support with general tasks at the school.

• Over-achieved the target by successfully approaching 50 dealers in 2 weeks.• Streamlined business outreach and re-engagement of lost customers.• Developed marketing campaigns aimed for end-users. • Conducted research and analyzed data to define target customers. Devised and presented ideas and strategies. Compiling and distributing financial and statistical information.• Organized events and product exhibitions.

• Organized sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.• Updated customer records in the company database as required.