Sami Lehmus Email & Phone Number

Lempäälä, Fi

Tampere, Pirkanmaa, Finland

Acting as chain manager for Go On Finland franchising company. Bridge between franchisees and the corporate headquarter, ensuring that the brand remains cohesive and successful. This role requires strong leadership, organizational, and communication skills, as well as a deep understanding of franchising business and adaptability to changing circumstances.Typical tasks in this role:- Developing Business Strategy: Planning and developing the company's business strategy in collaboration with franchisees.- Franchisee Training and Support: Responsible for training and guiding franchisees- Brand Maintenance and Enhancement: Increase and maintain brand awareness, managing reputation, and strengthening the brand's core values.- Quality Control & Ensures that brand quality requirements and standards are met across all business units- Operational Support: The chain manager provides operational support for the day-to-day running of the business- Reporting and Analysis: Collects and analyzes data on business performance. Identify strengths and weaknesses and opportunities for improvement.- Franchise Agreement Management: Maintaining and ensuring compliance with franchise agreements- Conflict Resolution: Acts as a mediator and supports parties in resolving conflict- Growth Management: Developing expansion plans and recruiting new entrepreneurs.

Tampere, Pirkanmaa, Finland

Tampere, Pirkanmaa, Finland

Maintaining Quality System, together with my team. Lean Six Sigma & Continues Improvement activities in production. Root cause analyses, correlations, analyzing of measurement data.Technical customer service: Solving customer quality challenges, support, visits to customers.

Tampere Area, Finland

Leading team of Key Account Managers in addition with my own KAM portfolio. Acting as Global KAM for nominated accounts.Customer Relationship Management: Building and maintaining strong, long-term relationships with key customers. Act as SPOC and trusted advisor for these clients.Account Planning: Developing strategic account plans to outline objectives, goals, and strategies. Identifying opportunities for growth and addressing potential challenges.Understanding Customer Needs: Thoroughly understanding needs and requirements of each key account. Regular communication, needs assessments, and feedback collection.Solving Customer Issues: Addressing any problems or concerns and providing effective solutions. Coordinating with Adecco to ensure customer satisfaction.Sales Growth: Identifying opportunities to increase sales and revenue within key accounts. Upselling, cross-selling, and introducing new products or services to meet customer needs.Negotiation and Contracts: Negotiating contracts, agreements, and pricing terms with key customers.Market Analysis: Evaluating market trends and competitorsInternal Communication: Act as a liaison between key accounts and Adecco to ensure a seamless customer experience.Performance Metrics: Monitoring and reporting on key account performance, such as sales targets, customer satisfaction, and other KPIs. Using data to make informed decisions.Risk Management: Identifying and managing potential risks associated with key accounts.Feedback Collection: Continuously gathering feedback from key accounts to improve services, and the overall customer experience.Customer Retention: Focusing on customer retention and loyalty-building efforts to ensure that key accounts remain satisfied and continue doing business with the company.Long-Term Strategy: Developing long-term strategies for key account management to ensure sustained growth and success in these partnerships

Tampere Area, Finland

Hyvinkää

As a MBB lead the application of Lean Six Sigma principles, and help organizations become more efficient, reduce waste, and continuously improve processes.Training and Mentorship: Train and mentor Green Belts and Black Belts within KONE. Help local Belts develop their skills and knowledge in Lean Six Sigma methodologies.Project Leadership: Lead complex and critical improvement projects within the organization. These projects can range from reducing defects in manufacturing to improving customer service processes.Strategic Planning: Involved in aligning Lean Six Sigma initiatives with the organization's strategic goals. Identify areas where process improvement can have the most significant impact.Data Analysis: Skilled in data analysis and use statistical tools to identify patterns, root causes of problems, and opportunities for improvement.Change Management: Help organizations to manage and guide changes due process improvements, ensuring that they are well-received and effectively implemented.Problem Solving: Experts in structured problem-solving methods, like DMAIC (Define, Measure, Analyze, Improve, Control), and use these methodologies to address complex issues and challenges.Metrics and Reporting: Establish key performance indicators (KPIs) and develop reporting systems to monitor the progress of improvement initiatives. This data-driven approach helps organizations make informed decisions.Cross-functional Collaboration: Collaborate with different departments and teams to drive process improvements. Facilitate communication and teamwork across the global organization.Certification and Quality Assurance: Ensure that Lean Six Sigma methodologies are consistently applied and that projects are executed effectively. Setting certification standards and ensuring quality in the methodology's application.Continuous Learning: Updates the latest Lean Six Sigma methodologies and tools to ensure the organization benefits from the most current practices.

* Leads Six Sigma activities in UPM Raflatac* Secures efficient and correct use of Lean Six Sigma methodology on projects run by Site Black Belts globally.* Coordinates the implementation of project learnings to other sites* Develops and maintains the capabilities of organisation on Lean Six Sigma methodology and statistical methods including sourcing of related trainings* Audit UPM Raflatac Units / Lean Six Sigma audits* Supports Site Black Belts to manage local Lean Six Sigma-projects globally (Finland, Poland, UK, France, USA, Spain, China, Malaysia, Australia)* Coordinates development of DFSS activities in UPM Raflatac

Member of management group. Direct foreman for all production workers. Responsibilties: Production capacity, recources (machines & personel), purchasing of all production related materials (raw material & equipments).

Key Areas of responsibility: Production development, manufacturability, Kaizen, 5S.

Global responsibility about production quality, against our biggest customer Nokia in co-operation with account management.

As a MBB global role including: training (Finland, UK, Hungary, US, Brazil, China),project portfolio management, supporting of local BB's, Joint project with customers.

Responsible for local improvement projects on Ylöjärvi site.

Master Black Belt, Lean Six Sigma

Yrittäjyyden Ammattitutkinnon, Yritysneuvonnan Osaamisala

Bachelor Of Science (Bsc), Machine Automation

Reserve Liutenant

Education record