Provides excellent and exceptional customer service with speed and professionalism. Empathetically answers phone calls to facilitate resolutions regarding customer concerns. Facilitates virtual training to support the business needs of the client with customer service agents which required the ability to be a quick learner, develop and collaborate with teams, follow up on the concerns of clients, and pay attention to details. Demonstrates excellent verbal and written communication skills while training and performing phone calls.

Designed Canvas course site, and advised 13 students enrolled in the course by maintaining communication via phone, correspondence, and/or electronic mail. Assisted in grading papers, small group & large group discussions, and maintaining class notes which required excellent verbal and written communication skills. Demonstrated the ability to work independently and with a team by assisting the professor with the details of the class. Delivered lecture over Zoom while utilizing presentation created through Canva.

Created and assembled instructor packets using Excel and printing forms. Inputted, alphabetized, updated, reviewed, and corrected data in system. Updated course information and details.

Oversee transition to support through agency into community supported living by providing supportive home care providers and transitional services. Implementing recruitment services, processing paperwork, implementing training, creating training curriculum on an individual person-centered basis, creating and leading staff meetings, managing employees/tasks of employees for client, and creating and implementing a plan of care for individual receiving services from agency.

Help manage care through wrap around concept for individuals with disabilities. Develop and facilitate care plans & training curriculum for staff. Provide feedback to staff through the disciplinary process. Assists director of company when needed by handling a variety of tasks, such as making decisions, first response for emergencies, and managing employees/tasks of employees for clients.

Provide personal home care to individuals with disabilities. Mentored and helped them develop life skills as they began to learn independence. Helped them advocate for themselves through different life situations.

Provided excellent and exceptional customer service to customers of AT&T Mobility.

Ran the cash register and provided customer service to customers. I brought them their beverages and served different food items.