As a collaborative and strategic healthcare executive, I have extensive experience leading healthcare administration and operational excellence. During my career at Pomona Valley Hospital Medical Center, I have driven outstanding services with enthusiasm, spearheading programs that amplify customer experience and hospital priorities, aligning initiatives with resources and organizational goals while skillfully setting program budgets. Further, I model servant leadership by engaging, guiding, and equipping teams for success while recognizing individual value and contribution, empowering and inspiring employees to achieve the hospital’s mission for patient-centric healthcare. I also foster a service-oriented culture and lead with integrity, purpose, and humanity. A few other notable accomplishments of which I am incredibly proud include:• Achieving top 20% in reportable domains in HCAHPS patient experience scores by continuously assessing outcomes, reporting data analysis, and creating actionable correction plans.• Recruiting 100+ physicians in various specialties and achieving an 85% retention rate over 20 years.• Leading crisis management throughout the COVID-19 pandemic and empathetically managing employees’ anxieties, supporting clinicians with lunches and take-home meals, providing proper equipment and protective gear, and celebrating the accomplishments of all staff members.• Leveraging my phenomenal interpersonal communication skills and enthusiasm to connect with employees as the CEO-appointed interim leader for underperforming departments; identified needs and challenges to improve department efficacy, implement best practices, and engage employees.I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at cornells8203@hotmail.com.AREAS OF EXPERTISE Data AnalysisWorkflows DesignBudget Setting & Review Healthcare ManagementEffective CommunicationAccountability & Organization
Listed skills include Healthcare Management, Healthcare, Administration, Hospitals, and 12 others.