Leigh Davison Email and Phone Number

Part of an industry leading technical support function supporting a wide range of business client with their technical issues via an online support system or by phone.Using an extensive range of technical and customer service skills I help diagnose and resolve time sensitive issues for clients who have an online eCommerce site.I also support and coach clients with the Visualsoft platform to help clients be more efficient and help them with their conversion rate of their… Show more Part of an industry leading technical support function supporting a wide range of business client with their technical issues via an online support system or by phone.Using an extensive range of technical and customer service skills I help diagnose and resolve time sensitive issues for clients who have an online eCommerce site.I also support and coach clients with the Visualsoft platform to help clients be more efficient and help them with their conversion rate of their eCommerce site.Please see the supporting reviews of my quality of service from Visualsoft clients here, just search for Leigh - https://www.sitejabber.com/reviews/visualsoft.co.uk Show less

I deliver full and strategic account management to a portfolio of online retail businesses, including both web service only and web & digital marketing services. By building strong relationships I get a better understanding of their business, helping them grow their online presence and increase revenue based on consultation and strategic planning, briefing on a wide range of digital services. I oversee and summarise a wide range of monthly reports on SEO, PPC, Social, Affiliate, Email… Show more I deliver full and strategic account management to a portfolio of online retail businesses, including both web service only and web & digital marketing services. By building strong relationships I get a better understanding of their business, helping them grow their online presence and increase revenue based on consultation and strategic planning, briefing on a wide range of digital services. I oversee and summarise a wide range of monthly reports on SEO, PPC, Social, Affiliate, Email, CRO, Multi-channel activity as well as creating various reports using Microsoft based software. I have managed contract negotiations and renewals and technical escalations. Show less

I managed the day to day service activity on one of EE's largest corporate accounts from their office in York, Norwich & London. Dealing with key decision makers and stakeholders face to face or via email and over the phone, ensuring that all requests were actioned and service levels were maintained, making recommendations and implementing change to improve service and customer experience. I generated a variety of daily and monthly reports using different MS Office software, which… Show more I managed the day to day service activity on one of EE's largest corporate accounts from their office in York, Norwich & London. Dealing with key decision makers and stakeholders face to face or via email and over the phone, ensuring that all requests were actioned and service levels were maintained, making recommendations and implementing change to improve service and customer experience. I generated a variety of daily and monthly reports using different MS Office software, which assisted the customer to manage their financial requirements inline with their contractI chaired face to face service improvement and risk register meetings and managed the action registers with the customer to mitigate financial loss and increase performance, sometimes with tight timescales to reduce the potential risk. I managed different projects in restructuring the account, worked with internal and external stakeholders to developed and introduced process documents and introduced a recycling program to reduce and control costs. Show less

Experience in different areas of the corporate sector, proactively managing a portfolio of accounts including some of Orange’s top 25 accounts, working as part of a team to ensure customer satisfaction was exceeded, conducting audits and ensuring that all service levels and processes were adhered to, to ensure the retention of the business. Due to my knowledge of products and processes, experience within the call centre and the drive to succeed, I was involved in a number of key… Show more Experience in different areas of the corporate sector, proactively managing a portfolio of accounts including some of Orange’s top 25 accounts, working as part of a team to ensure customer satisfaction was exceeded, conducting audits and ensuring that all service levels and processes were adhered to, to ensure the retention of the business. Due to my knowledge of products and processes, experience within the call centre and the drive to succeed, I was involved in a number of key projects within the business, one which helped different teams run more efficiently and increase productivity. As part of a virtual team I created, trained and implemented new email processes, which is utilised by front line staff across the business. This increased accuracy of information going out to customers and has also increased productivity and improved service levels. Show less

A sales orientated role in the consumer retention department working to set monthly targets, actively retaining customers who expressed their dissatisfaction with the network or service. I used my influence and persuasion techniques promoting the products and service that were available which made me one of the highest performers on department. I also assisted management in training new starters.

I had various roles, from bar staff to cellar man, then promoted to Divisional Trainee Manager in a 2400 capacity nightclub, responsible for many aspects of nightclub management. My main duties were interviewing and recruiting new staff, training new staff and ongoing coaching existing staff on the following skills: customer care, selling skills, conflict management, health and safety, cellar management and food hygiene. Other responsibilities of my role was staff rota… Show more I had various roles, from bar staff to cellar man, then promoted to Divisional Trainee Manager in a 2400 capacity nightclub, responsible for many aspects of nightclub management. My main duties were interviewing and recruiting new staff, training new staff and ongoing coaching existing staff on the following skills: customer care, selling skills, conflict management, health and safety, cellar management and food hygiene. Other responsibilities of my role was staff rota management for up to 50 staff, holding staff meeting to help motivate the team, perform individual 1-2-1 meeting to help staff progress their own career with in the leisure industry, stock forecasting and ordering. Show less