Leigh Duddy Email and Phone Number
Leigh Duddy work email
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Leigh Duddy personal email
As a strong senior generalist in the customer relationship marketing, data analytics and digital disciplines, I assist companies in cleverly using data to build great relationships and leverage resources wisely. I’m not a data scientist and have never built a model, but I get analytics and can tell the story that the data is revealing. More importantly, I can help you decide what your next steps should be – strategically and at a task level.I’m not a techie, but I’m a great translator between business and IT (I’ve even had my stints at writing code). I can assist in selecting and implementing appropriate solutions to optimally realize processes necessitated by business strategy. I’m not a marketer, but I understand through the line, above the line, below the line and the digital line. I know which levers to pull and believe that data guides who, where, what and when. I get things done, no matter the level – from strategy, to detailed data mapping, to writing email copy to managing multidisciplinary project teams. Whatever it takes to achieve the business task at hand. I’ve spent over 20 years, on three continents and in many industries honing my interests and skills in this space. I’ve worked in big corporates, digital start ups, NGO’s, a marketing agency and for myself. I’m good at:• Consulting• Problem-solving• Business storytelling• Communicating (verbal and written)• Strategic planning• Communication planning• Direct and digital marketing• Working on or with teamsI’m always interested in connecting with like-minded individuals and read all my emails, so if you think I can help you please drop me a line!
Sanlam
View- Website:
- sanlam.co.za
- Employees:
- 19761
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Interim Product Owner, Sanlam Business IntelligenceSanlamCape Town, Wc, Za -
Campaign And Lead Management SpecialistSanlam Oct 2018 - PresentCape Town Area, South AfricaDriving business intelligence, marketing and digital initiatives to optimise campaign and lead management. -
Strategic Crm ConsultingCustomer Connect 2007 - PresentCustomer Connect offers consulting services in Customer Relationship Marketing (CRM) . Areas of focus include:- strategic planning- customer data analysis- communications planning- digital marketing and measurement- strategy implementationMajor clients I have worked with include Old Mutual, Virgin Active, Sun International, Vodacom, iWyze and MWEB. Other clients (directly or via agencies) have included Multichoice, PicknPay, The Yellow Pages, Huggies, Audi, Ackermans, Coricraft, Virgin, and The Body Shop. -
Data And Digital Measurement LeadOld Mutual South Africa Sep 2017 - Sep 2018Engaged to drive the implementation of end to end measurement of digital sales and servicing, to enable data driven decision making and management. -
Data And Lead OptimisationOld Mutual Iwyze Jan 2017 - Oct 2017Consulted on group collaboration between iWyze and Old Mutual South Africa, with a focus on lead and data optimisation. Identified opportunities and set up sustainable processes that grew sales from Old Mutual data leads significantly. -
Customer Experience Campaign And Leads ManagementOld Mutual South Africa Oct 2014 - Jan 2017As subject matter expert in campaign and lead management, drove the strategic direction and business requirements for enterprise transformation. Business lead for solution architecture and implementation projects.Headed a team of five responsible for the centralised management and provision of customer data for campaigning purposes across five business units and over 5 million customers. Oversaw the successful implementation of SAS Campaign Manager to support lead management and provision.Business owner of multiple leads management systems and processes. Managed and prioritised business requirements, maintenance and enhancement of these systems, enabling over R1 billion of income through the presentation of acquisition, cross sell and upsell campaigns leads to intermediaries and marketing material to customers.Account Lead for the Retail Mass Market business managing requirements, demand and outputs from the Customer Analytics and Campaign teams. -
Crm ManagerVirgin Active South Africa Aug 2013 - Oct 2014Responsible for the end to end management of all direct communications to members as well as the formulation of a CRM strategy.Business lead and owner for the implementation of an MS CRM campaign management system with integration to SMS and email marketing automation platforms. -
Digital Marketing Consultant (Contract)Sun International Jun 2007 - Jun 2013Designed and delivered direct marketing training to all gaming property marketing staff as part of the organizational change identified for the implementation of a Microsoft CRM campaign management system. Training covers all key aspects of customer management including segmentation, communications planning and campaign testing and analysis.Assisted Gaming Marketing in establishing cross property and group business rules for all customer communications, particularly to members of the MVG (Most Valued Guest) programme.Responsible for the rollout of email marketing for 13 individual gaming properties as well as consulting to individual properties on customer segmentation and communications. Member of the project team that re-launched the Sun International website in April 2013. Responsible for writing training manuals for the content management aspects of the website for properties. -
Director: CrmOgilvy & Mather South Africa 2005 - 2007Director of CRM for the largest specialist CRM agency in South Africa, a fully integrated division of Ogilvy Cape Town, the 4th largest advertising agency in South Africa.Consulted on a variety of CRM challenges to clients including Old Mutual, American Express, Volkswagen, Audi, Sun International, MWEB (Home and Business), BP, Castrol, South African Breweries, Sunday Times and Woolworths. -
DirectorWildlifewins 2001 - 2004Director of start-up Internet business offering pay-to-play games to raise funds for endangered species. Responsible for all customer communication, technical infrastructure and ongoing revenue enhancement strategies.Later the team worked as a venture capital company representing offshore private equity concern to identify potential businesses in which to invest and/or take an active management role - Assessed more than 15 opportunities.
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Senior Manager: CrmAmerican Express 2000 - 2001Senior Manager responsible for strategic customer relationship marketing and pricing across all card products including Platinum, Gold, Classic and Corporate. Also managed the Membership Rewards loyalty programme (including administration, partner identification and liaison, and production of the award-winning magazine, Expressions) -
Project Manager: Crm CanadaCapital One 1999 - 2000Senior Project Manager for Canadian credit card portfolio of 600,000 accounts with outstandings in excess of CD$180 million. Responsible for strategic analysis and marketing. -
Strategic Planning ManagerNedbank 1998 - 1999Responsible for aggregating and incorporating all data within retail banking into a centralised data repository for use by directors to manage, analyse and track varying aspects of the business. -
Project ManagerVisa 1997 - 1998Worked in the CEMEA (Central and Eastern Europe, Middle East and Africa) region. Responsible for setting up Member Bank Education Department servicing over 200 member banks in the region. Implemented an event management system, researched and developed curriculum and hired staff to manage and maintain function. -
Business Analyst (Management Information)Nedbank Jan 1995 - Mar 1997Responsible for management information at Card Divison and later Retail Product Division.
Leigh Duddy Skills
Leigh Duddy Education Details
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Wits Business SchoolBusiness Administration -
Law, International Relations
Frequently Asked Questions about Leigh Duddy
What company does Leigh Duddy work for?
Leigh Duddy works for Sanlam
What is Leigh Duddy's role at the current company?
Leigh Duddy's current role is Interim Product Owner, Sanlam Business Intelligence.
What is Leigh Duddy's email address?
Leigh Duddy's email address is le****@****t.co.za
What schools did Leigh Duddy attend?
Leigh Duddy attended Wits Business School, University Of The Witwatersrand.
What skills is Leigh Duddy known for?
Leigh Duddy has skills like Digital Marketing, Strategy, Crm, Integrated Marketing, Marketing Strategy, Email Marketing, Online Advertising, Web Analytics, Consulting, Strategic Planning, Customer Insight, Project Planning.
Who are Leigh Duddy's colleagues?
Leigh Duddy's colleagues are Amine Roundi, Nelson Nku, Thabiso Thabiso.simamane, Fredrick Nyanja, Patrick Shungu, Dewald Toit, Terry Pillay.
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Leigh Duddy
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