Leigh Duddy

Leigh Duddy Email and Phone Number

Interim Product Owner, Sanlam Business Intelligence @ Sanlam
Cape Town, WC, ZA
Leigh Duddy's Location
City of Cape Town, Western Cape, South Africa, South Africa
Leigh Duddy's Contact Details

Leigh Duddy personal email

n/a
About Leigh Duddy

As a strong senior generalist in the customer relationship marketing, data analytics and digital disciplines, I assist companies in cleverly using data to build great relationships and leverage resources wisely. I’m not a data scientist and have never built a model, but I get analytics and can tell the story that the data is revealing. More importantly, I can help you decide what your next steps should be – strategically and at a task level.I’m not a techie, but I’m a great translator between business and IT (I’ve even had my stints at writing code). I can assist in selecting and implementing appropriate solutions to optimally realize processes necessitated by business strategy. I’m not a marketer, but I understand through the line, above the line, below the line and the digital line. I know which levers to pull and believe that data guides who, where, what and when. I get things done, no matter the level – from strategy, to detailed data mapping, to writing email copy to managing multidisciplinary project teams. Whatever it takes to achieve the business task at hand. I’ve spent over 20 years, on three continents and in many industries honing my interests and skills in this space. I’ve worked in big corporates, digital start ups, NGO’s, a marketing agency and for myself. I’m good at:• Consulting• Problem-solving• Business storytelling• Communicating (verbal and written)• Strategic planning• Communication planning• Direct and digital marketing• Working on or with teamsI’m always interested in connecting with like-minded individuals and read all my emails, so if you think I can help you please drop me a line!

Leigh Duddy's Current Company Details
Sanlam

Sanlam

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Interim Product Owner, Sanlam Business Intelligence
Cape Town, WC, ZA
Website:
sanlam.co.za
Employees:
19761
Leigh Duddy Work Experience Details
  • Sanlam
    Interim Product Owner, Sanlam Business Intelligence
    Sanlam
    Cape Town, Wc, Za
  • Sanlam
    Campaign And Lead Management Specialist
    Sanlam Oct 2018 - Present
    Cape Town Area, South Africa
    Driving business intelligence, marketing and digital initiatives to optimise campaign and lead management.
  • Customer Connect
    Strategic Crm Consulting
    Customer Connect 2007 - Present
    Customer Connect offers consulting services in Customer Relationship Marketing (CRM) . Areas of focus include:- strategic planning- customer data analysis- communications planning- digital marketing and measurement- strategy implementationMajor clients I have worked with include Old Mutual, Virgin Active, Sun International, Vodacom, iWyze and MWEB. Other clients (directly or via agencies) have included Multichoice, PicknPay, The Yellow Pages, Huggies, Audi, Ackermans, Coricraft, Virgin, and The Body Shop.
  • Old Mutual South Africa
    Data And Digital Measurement Lead
    Old Mutual South Africa Sep 2017 - Sep 2018
    Engaged to drive the implementation of end to end measurement of digital sales and servicing, to enable data driven decision making and management.
  • Old Mutual Iwyze
    Data And Lead Optimisation
    Old Mutual Iwyze Jan 2017 - Oct 2017
    Consulted on group collaboration between iWyze and Old Mutual South Africa, with a focus on lead and data optimisation. Identified opportunities and set up sustainable processes that grew sales from Old Mutual data leads significantly.
  • Old Mutual South Africa
    Customer Experience Campaign And Leads Management
    Old Mutual South Africa Oct 2014 - Jan 2017
    As subject matter expert in campaign and lead management, drove the strategic direction and business requirements for enterprise transformation. Business lead for solution architecture and implementation projects.Headed a team of five responsible for the centralised management and provision of customer data for campaigning purposes across five business units and over 5 million customers. Oversaw the successful implementation of SAS Campaign Manager to support lead management and provision.Business owner of multiple leads management systems and processes. Managed and prioritised business requirements, maintenance and enhancement of these systems, enabling over R1 billion of income through the presentation of acquisition, cross sell and upsell campaigns leads to intermediaries and marketing material to customers.Account Lead for the Retail Mass Market business managing requirements, demand and outputs from the Customer Analytics and Campaign teams.
  • Virgin Active South Africa
    Crm Manager
    Virgin Active South Africa Aug 2013 - Oct 2014
    Responsible for the end to end management of all direct communications to members as well as the formulation of a CRM strategy.Business lead and owner for the implementation of an MS CRM campaign management system with integration to SMS and email marketing automation platforms.
  • Sun International
    Digital Marketing Consultant (Contract)
    Sun International Jun 2007 - Jun 2013
    Designed and delivered direct marketing training to all gaming property marketing staff as part of the organizational change identified for the implementation of a Microsoft CRM campaign management system. Training covers all key aspects of customer management including segmentation, communications planning and campaign testing and analysis.Assisted Gaming Marketing in establishing cross property and group business rules for all customer communications, particularly to members of the MVG (Most Valued Guest) programme.Responsible for the rollout of email marketing for 13 individual gaming properties as well as consulting to individual properties on customer segmentation and communications. Member of the project team that re-launched the Sun International website in April 2013. Responsible for writing training manuals for the content management aspects of the website for properties.
  • Ogilvy & Mather South Africa
    Director: Crm
    Ogilvy & Mather South Africa 2005 - 2007
    Director of CRM for the largest specialist CRM agency in South Africa, a fully integrated division of Ogilvy Cape Town, the 4th largest advertising agency in South Africa.Consulted on a variety of CRM challenges to clients including Old Mutual, American Express, Volkswagen, Audi, Sun International, MWEB (Home and Business), BP, Castrol, South African Breweries, Sunday Times and Woolworths.
  • Wildlifewins
    Director
    Wildlifewins 2001 - 2004
    Director of start-up Internet business offering pay-to-play games to raise funds for endangered species. Responsible for all customer communication, technical infrastructure and ongoing revenue enhancement strategies.Later the team worked as a venture capital company representing offshore private equity concern to identify potential businesses in which to invest and/or take an active management role - Assessed more than 15 opportunities.
  • American Express
    Senior Manager: Crm
    American Express 2000 - 2001
    Senior Manager responsible for strategic customer relationship marketing and pricing across all card products including Platinum, Gold, Classic and Corporate. Also managed the Membership Rewards loyalty programme (including administration, partner identification and liaison, and production of the award-winning magazine, Expressions)
  • Capital One
    Project Manager: Crm Canada
    Capital One 1999 - 2000
    Senior Project Manager for Canadian credit card portfolio of 600,000 accounts with outstandings in excess of CD$180 million. Responsible for strategic analysis and marketing.
  • Nedbank
    Strategic Planning Manager
    Nedbank 1998 - 1999
    Responsible for aggregating and incorporating all data within retail banking into a centralised data repository for use by directors to manage, analyse and track varying aspects of the business.
  • Visa
    Project Manager
    Visa 1997 - 1998
    Worked in the CEMEA (Central and Eastern Europe, Middle East and Africa) region. Responsible for setting up Member Bank Education Department servicing over 200 member banks in the region. Implemented an event management system, researched and developed curriculum and hired staff to manage and maintain function.
  • Nedbank
    Business Analyst (Management Information)
    Nedbank Jan 1995 - Mar 1997
    Responsible for management information at Card Divison and later Retail Product Division.

Leigh Duddy Skills

Digital Marketing Strategy Crm Integrated Marketing Marketing Strategy Email Marketing Online Advertising Web Analytics Consulting Strategic Planning Customer Insight Project Planning Customer Retention Business Analysis Problem Solving Communication Teamwork Stakeholder Engagement Storytelling Written Communication Campaign Strategies Trend Awareness Business Storytelling Collaboration General Problem Solving Optimisation Microsoft Office Microsoft Excel Mobile Marketing Business Strategy Web Marketing Social Media Marketing Digital Media Marketing Management Advertising Mobile Devices Online Marketing

Leigh Duddy Education Details

Frequently Asked Questions about Leigh Duddy

What company does Leigh Duddy work for?

Leigh Duddy works for Sanlam

What is Leigh Duddy's role at the current company?

Leigh Duddy's current role is Interim Product Owner, Sanlam Business Intelligence.

What is Leigh Duddy's email address?

Leigh Duddy's email address is le****@****t.co.za

What schools did Leigh Duddy attend?

Leigh Duddy attended Wits Business School, University Of The Witwatersrand.

What skills is Leigh Duddy known for?

Leigh Duddy has skills like Digital Marketing, Strategy, Crm, Integrated Marketing, Marketing Strategy, Email Marketing, Online Advertising, Web Analytics, Consulting, Strategic Planning, Customer Insight, Project Planning.

Who are Leigh Duddy's colleagues?

Leigh Duddy's colleagues are Amine Roundi, Nelson Nku, Thabiso Thabiso.simamane, Fredrick Nyanja, Patrick Shungu, Dewald Toit, Terry Pillay.

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