Key member of implementation teams focused on mortgage technology products and new platform launches for government agencies, aiming to modernize information systems.• Crafted Test Cases for testing of all stories within each Sprint for the Customization of Encompass LOS, New POS and Salesforce Integration• Executed QA Testing/Smoke Testing for each Sprint within Encompass Desktop/Web, POS and Salesforce• Demonstrated functionally of stories at the end of each Sprint Cycle to stakeholders• Engaged in Scrum meetings, PI Planning and Refinement meetings• Collaborated with development to assist on troubleshooting system issues• Facilitated Bug Triage• Performed Lender Test Lead duties for Loan Origination Transformation Implementation team• Provided guidance to partners for ensuring connectivity, preparing test files, executing test cases and identifying bugs • Created test support plan and necessary steps for supporting lenders and technology providers• Prepared Partner Test Cases for API testing to include Initial Data Validation, Validation of Critical Errors, Loan Exception and Business Rule failures

QA/UAT

• Performed UAT Testing in RXAgile Pharmacy Benefit Management platform• Created test plans/scripts in JIRA and executed test cycles, test scripts, tasks • Identified and documented defects, and conducted reviews with business analysts• Functioned as dedicated squad leader to represent UAT in standups, defect calls, sprint planning and refinements

SR QA Analyst (Piper)• Created test scenarios, test plans, and test cases across multiple platforms for large projects• Charged with bug/issue tracking and resolution in JIRA• Provided daily and weekly reporting to management for all projects in flight

Analyst, IT Business Service •Developed end-to-end test plans, executed and managed scripts, ensuring objectives and downstream and peripheral implications are identified and addressed.• Conducted negative and positive tests to guarantee scope of change was accurately developed. • Participated in Business Requirement definition as SME, providing feedback regarding systems flow effects or changes. • Reviewed Functional Specification Designs, Data Models, Data Mapping and Architectural Documentation. • Performed troubleshooting for bugs, issues and concerns related to systems. • Identified and handled the mechanics of defect tracking, including thoroughly documenting the defect, representing defect in defect review sessions, and conducted reviews with business analyst. • Reported issues to appropriate leadership for downstream impact. • Collaborated with business teams and IT SQA to create a testing partnership to provide coverage for timely resolution• Connected with business teams to determine processes and how the systems operate as well as how users navigate and interact within those systems.• Formulated automated testing scripts for regression suites.• Integral part of project launches working in a business analyst capacity. • Delivered project management support by conducting meetings, RAID reports and tracking.