Leigh Mccarthy Email and Phone Number

Topco is a member owned cooperative. Topco Indirect Spend Program works directly with the member companies and retail customers. Provide administrative and executive support to senior level management; support daily office needs for Topco team of over 60 associates. Coordinate heavy travel and calendars for senior staff, plan events and meetings, video and teleconferences. Negotiate terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events or within the Quincy office, saving at least $15K annually. Develop RFP’s for hotels located near off site locations resulting in discounted rates saving over $100K annually. Travel program management; conducted an RFP resulting in potential savings of over 12K annually. Improve office efficiency by assessing processes; making recommendations on improvements to introduce additional time-saving measures. Enhance communication between corporate office, Topco Associates, Elk Grove IL, executive team, fostering a sense of teamwork and collaboration. Work closely with Accounting, IT, HR and Treasury. AP processing, new hire setup, scheduling interviews and vendor contract management.Office 365, Expense Management and Reports, Event Planning, Travel, Calendar and Meeting Management

Start up Company (no longer in business) developed from All Seasons VendingAssisted with development of processes, business plans and move to Bacon Whitney from All Seasons. Negotiated pricing and worked closely with vendors for a smooth transition.Support to President and senior staff with daily tasks. Calendar, meetings, conference calls and correspondence. Contract management for company vendors and clients. Handled office inventory, and maintained equipment and technology. Manage and supervised third party call center/customer service department. Working closely to ensure the highest level of customer satisfaction. Monitor daily call stats and performance. Conducted weekly staff meetings with 20 service technicians to identify issues, opportunities and update with important information.

Coordinated the efforts of all internal departments to ensure delivery of superior customer satisfaction to the accounts (i.e.: sales, production, credit, inventory, distributions, sales operations etc). Customer service inquiries for the Inbound/Outbound call center. Actively fostered partnerships with sales to maximize customer satisfaction. Contacted assigned account base on a regular basis for the purpose of generating incremental sales. Provided proactive order/account management for retail accounts.

Support local Senior Vice President with daily administrative tasks and sales support for office.Schedule meetings, daily office administration.Manage marketing collateral for presentations and mailers.

Team Leader for the Business Sales Group developing business-to-business sales, from high-level executives to small business owners. Reached company goal of $1,000,000 in sales for 7 years in a row. Developed programs that fit the needs of the customers and their employees, helping employee morale, company spending and advertising. Qualified new customers and their needs. Resolved customer service issues to ensure the ongoing business of clients.