I am a qualified Level 2 Certified Strata Community Manager with over 10 years of working in the industry. Starting in an Assistant role, I learnt early the importance of "sweating the small stuff". I have been involved in creating the Strata Management Practice Standard manual and overseeing two audits for Abode Strata. Creating procedures for tasks, sharing knowledge, e.g. (https://abodestrata.helpjuice.com) and improving the customer experience are areas where I add most value. Before strata, I worked in the travel industry for both tour operators and airlines. Great customer service has always been at the core of everything I do.