Leigh Tomkinson Email & Phone Number

Gauteng, South Africa

South Africa

Gauteng, South Africa

Johannesburg Area, South Africa

Specialist SE for Cortex- Cortex XDR - Cortex XSOAR- Cortex XPANSE- Cortex XSIAM

Johannesburg Area, South Africa

Threat Protection Specialist: - Symantec Endpoint Protection - Symantec Endpoint Defense and Response - Symantec Endpoint Protection Mobile - Symantec Endpoint Threat Defense for Active Directory - Symantec Data Centre SecurityEndpoint Management and Compliance Specialist: - Symantec ITMS Suite - Symantec Control and Compliance SuiteOther technologies that I have knowledge on and can position business value: - Symantec Cloud Workload Assurance - Symantec Cloud Workload Protection - Symantec Managed Security Services - Symantec Network Protection technologies such as Proxy, SSLV, Security Analytics, WSS, Web Isolation - Symantec Information Protection technologies such as DLP, Encryption, ICS (ICE +ICT) - Symantec Information Centric Analytics - Symantec CloudSOC - Symantec Email Security Solution including Threat Isolation

Johannesburg Area, South Africa

Threat Protection Specialist: - Symantec Endpoint Protection - Symantec Endpoint Defense and Response - Symantec Endpoint Protection Mobile - Symantec Endpoint Threat Defense for Active Directory - Symantec Data Centre SecurityEndpoint Management and Compliance Specialist: - Symantec ITMS Suite - Symantec Control and Compliance SuiteOther technologies that I have knowledge on and can position business value: - Symantec Cloud Workload Assurance - Symantec Cloud Workload Protection - Symantec Managed Security Services - Symantec Network Protection technologies such as Proxy, SSLV, Security Analytics, WSS, Web Isolation - Symantec Information Protection technologies such as DLP, Encryption, ICS (ICE +ICT) - Symantec Information Centric Analytics - Symantec CloudSOC - Symantec Email Security Solution including Threat Isolation

Midrand

- Customer Service and communication skills- Site Audits and recommendations- Documenting processes and procedures- Customer and supplier relationship management and the management of customer expectations.- Take ownership of high priority or strategic issues, keeping management team informed of progress. Follow escalation procedures as required.- Installation and Configuration of Servers and client machines for Symantec products- Provide recommended architecture and design for the deployment of Symantec security software.- Assist in software Installations and roll outs/upgrades (Symantec software)- Assist with managing a customer project and ensuring deadlines are achieved successfully.- Manage malicious code outbreaks and investigations.- Implement vulnerability management within customer environments. Very focused on PCI Compliance- Implement compliance products that focus on standards management and vulnerability management. (Symantec CCS Suite and CCS VM and Rapid 7 Nexpose)- Implement Symantec Critical System Protection

Bedfordview

- Customer Service and communication skills- Site Audits and recommendations- Documenting processes and procedures- Customer and supplier relationship management and the management of customer expectations.- Take ownership of high priority or strategic issues, keeping management team informed of progress. Follow escalation procedures as required.- Assisted with delivering training for Symantec Endpoint Protection.- Installation and Configuration of Servers and client machines for Symantec products- Provide recommended architecture and design for the deployment of Symantec security software.- Assist in software Installations and roll outs/upgrades (Symantec software)- Assist with managing a customer project and ensuring deadlines are achieved successfully.- Manage malicious code outbreaks and investigations.- Implemented vulnerability management within their environment. Very focused on PCI Compliance,- Implemented compliance products that focused on standards management and vulnerability management.

Sandton

- Customer Service and communication skills- Site Audits and recommendations- Documenting processes and procedures- Customer and supplier relationship management and the management of customer expectations.- Take ownership of high priority or strategic issues, keeping management team informed of progress. Follow escalation procedures as required.- Assisted with delivering training for Symantec Endpoint Protection.- Installation and Configuration of Servers and client machines for Symantec products- Provide recommended architecture and design for the deployment of Symantec security software.- Assist in software Installations and roll outs/upgrades (Symantec software)- Assist with managing a customer project and ensuring deadlines are achieved successfully.- Manage malicious code outbreaks and investigations.

Edenvale

- Managing end point security- Customer Service and communication skills- Site Audits and recommendations- Customer and supplier relationship management and the management of customer expectations.- Assist in managing of SLA’s specified for all support calls.- Take ownership of high priority or strategic issues, keeping management team informed of progress. Follow escalation procedures as required.- Creation, management, testing and support of associated processes and procedures.- Administration of Servers- Installation and Configuration of Servers- Supporting/Troubleshooting several customers servers remotely (Software & hardware Queries) in different regions- Assist in software Installations and roll outs/upgrades (O/S & App)

Fourways

- Customer Service and communication skills- Site Audits and recommendations- Customer and supplier relationship management and the management of customer expectations.- Assist in managing of SLA’s specified for all support calls.- Take ownership of high priority or strategic issues, keeping management team informed of progress. Follow escalation procedures as required.- Creation, management, testing and support of associated processes and procedures.- Providing management statistics on support efforts as required.- Administration of PC’s, laptops (Compaq/Dell) & Servers- Installation and Configuration of Networked PC's (NT 4, Windows 2000 and 2003, XP)- Supporting/Troubleshooting several customers servers and desktops remotely (Software & hardware Queries) in different regions- Supporting Artec Network Infrastructure and users- Printer Troubleshooting (HP, Epson, Tektronix)- Software Installations and roll outs/upgrades (O/S & App)- Hardware Fault Finding e.g. Line issues, desktops

Uk, London

- Customer Service and communication skills- Site Audits and recommendations- Quoting and Ordering of Software and Hardware- Ensure that all support calls are received in a timely and efficient manner, following created escalation procedures.- Ensure that all calls are closed with meaningful resolution text to allow the fix to be reused in the future.- Assume responsibility for all calls received, and follow through to completion.- Common issues / resolutions should be communicated to all Support staff and placed on the Intranet.- Team managing of Helpdesk Support Analysts and 2nd line support providing HR information along with the scheduling of training and motivating the team. - Customer relationship management and the management of customer expectations.- Assist in managing of SLA’s specified for all support calls.- Take ownership of high priority or strategic issues, keeping management team informed of progress. Follow escalation procedures as required.- Co-ordinate problem investigation / resolution.- Management of the MIS Helpdesk Support technology, including Helpdesk Support system, Intranet / user communication tools and knowledge base.- Creation, management, testing and support of associated processes and procedures.- Providing management statistics on support efforts as required.- Administration of PC’s, laptops (Compaq) & Servers- Installation and Configuration of Networked PC's (NT 4, Windows 2000 and 2003)- Supporting 1000+ users (Software & hardware Queries) in different regions- PC Troubleshooting (All above O/S and Applications)- Printer Troubleshooting (HP, Epson, Tektronix)- Software Installations (O/S & Application Software)- Hardware Fault Finding- Basic Web Design

Uk, London

- Administration of PC’s, laptops (Compaq) & Servers- Installation and Configuration of Networked PC's (NT 4)- Supporting 500+ users (Software & hardware Queries)- PC Troubleshooting (All above O/S and Applications)- Printer Troubleshooting (HP, Epson, Tektronix)- Software Installations (O/S & Application Software)- Hardware Fault Finding- Basic Web Design- Communication skills- Customer Service- Site Audits and recommendations- Quoting and Ordering of Software and Hardware

Edenvale

Duties •Administration of PC's, laptops (Dell, Compaq, Mercer, Toshiba) & Servers•Installation and Configuration of Networked PC's (Win 95, 98, NT)•Supporting 300+ users (Software & hardware Queries)•PC Troubleshooting (All above O/S and Applications)•Printer Troubleshooting (HP, Epson, Lexmark)•Software Installations (O/S & Application Software)•Hardware Fault Finding•Y2K Projects and Consulting•Quoting and Ordering of Software and Hardware•Service Clients: Hellmann's International (100+), Baker Hughes Mining (50+), Orion Telecom (30+), Wayne Plastics (20+) & various other Companies.

Edenvale

Installation & Configuration of PC's and Laptops (Dell, Compaq, Mercer, Toshiba)•Supporting 200+ users (Software and Hardware)•PC Troubleshooting (Hardware & Software)•Printer Maintenance & Troubleshooting (HP, Epson, Lexmark, Canon)•Software Installation (All above O/S and Apps.)•Supported a wide variety of clients: Hellmann's International (100+) Support with rollouts and assisted maintenance of Site. Baker Hughes (25+), Eimco (25+), Orion Telecom (20+), Wayne Plastics (20+), DCS Synergy (20+) & others.Maintenance of sites. Support in Software and Hardware problems. Radiospoor- Printer Maintenance

Contractual work for small and corporate companies such as network and end-user support contracts:•Secunda, Sasol, GDI Department, SA (300+) Migrating of computers to Windows 95 in a Netware environment and installation of new hardware.•Anglo American Corporation (500+) Y2K testing, Helpdesk, Roll-out of Internet Explorer 4, Outlook 98, Adobe Acrobat 3.01•E Oppenheimer and Son (200+) Rollout of Internet Explorer 4, Dr Solomons Anti- Virus and Installation of network printers.

Diploma In Advanced Computer Studies

(Adobe PageMaker, Access Macros, Supporting Word, Supporting Excel, Supporting Win 95, Internet, Java/ Web publishing, Visual Basic)

Symantec Technical Specialist, Symantec Control Compliance Suite 11.0

Symantec Technical Specialist, Symantec Endpoint Protection 12

Master Specialization In Enterprise Security Solutions (Authorised Symantec Consultant)

Iseb It Service Management Foundation Certificate

Mcse

• MS Windows 95 • Network Essentials • MS NT Workstation • MS NT Server • MS NT Server Enterprise • MS TCP/IP • MS Internet Information.

A+ Service Technician

Matric