Leigh Ann Hill Email and Phone Number

Survivor Outreach Services (SOS) demonstrates the Army's Commitment to Families of the Fallen by providing support and standardized services to Active, Reserve, and Army National Guard Families. • Serve as Subject Matter Expert on Survivor support and services, responsible for all aspects of the SOS Program• Conduct briefings to community to increase knowledge of SOS services and support• Communicate with leadership, assess and analyze data from surveys and informational interactions and identify needs, refer as appropriate for assistance and develop a plan-of-action based on client needs, provide follow-up• Coordinate briefings, orientations, workshops and networks to enhance local and state delivery with agencies• Serve as advocate for eligible beneficiaries • Coordinate with Casualty Assistance Center (CAC) Benefits Coordinator/Specialist and ACS Coordinators in service delivery to Survivors• Ensure all case records, follow-up/outreach, training, reports and procedures are in compliance with ACS accreditation standards• Coordinate and conduct support groups, life skill education and supportive counseling for Survivors using various venues. • Provide information, referral and respite care services as requested• Provide and/or assist with financial readiness training and assist clients in managing complex financial issues in coordination with applicable agencies to resolve issues• Inform and brief state/territory leadership, ACS Director, and ARNG Soldier Family Support and Services Division Chief on all issues impacting survivors. • Provide basic financial information regarding financial affairs, including but not limited to survivors benefits, budgeting, college savings plan, health care (Tricare and Medicare), long term care insurance, asset allocation, retirement savings, life insurance, and other related programs and services• Assisted in starting the States Gold Star Program

Survivor Outreach Services (SOS) demonstrates the Army's Commitment to Families of the Fallen by providing support and standardized services to Active, Reserve, and Army National Guard Families. We function as the long term support personnel for Survivors.

Worked briefly to help Samuel I White, P.C with foreclosure and title work.

• Worked daily with the West Virginia District Manager to provide administrative and staff support services to eight financial lending offices throughout the state• Managed eight Sales Assistants to exceed monthly goals and compliance policies• Responsibilities include completion of financial documents, submission of applicable reports, sales and loan verification and reconciliation and comprehensive branch audit reviews• Work directly with other branch managers to collect and report detailed summaries of sales and goal reports to district and regional management• Coordinate, identify and resolve sales support, quality assurance and compliance issues for district. • Worked as District Trainer to review resumes, train new hires and interview potential candidates• Additional duties include assistance with day-to-day training and development of new management and branch personnel and identification and resolution of sales support, quality assurance and compliance issues for district .