Leigh Bornstein Email & Phone Number

United Kingdom

London, England, United Kingdom

London, United Kingdom

・Manage and oversee the end-to-end customer and product experience across pre-sales, sales, delivery and customer success・Create and manage the project management, implementation and customer success practice within uFlexReward・Manage a team of global SMEs to aid in the successful delivery of global client projects ・Set-up and manage the ongoing activities of the Customer Success team ・Oversee the product delivery pipeline + strategy・Manage various cross-functional teams and oversee all aspects of programme management

London Area, United Kingdom

Proud member on the Pay Transparency Alliance. We are a coalition of forward-thinking companies committed to addressing the complexities of Pay Transparency.

London, United Kingdom

・Key lead managing the implementation, internal marketing and adoption of a new version of global multi-tenanted Reward system for global clients, including Unilever. ・Ensuring on-time delivery of the product and full customer digital transformation to allow for adoption and best practices within the business. ・Led the team design, change management, and adoption plans alongside client sponsors and stakeholders which resulted in customer success.・Created and managed the product configuration and go-live communication plans alongside key customer stakeholders. ・Advised and trained both Global and Local SME groups, to ensure full system adoption and continued best practices of the product. ・Ran & lead monthly customer calls to both the Global Reward teams and Global SME groups around product best practices to ensure full product transformation, delivery & improvement.・Provided support and practitioner expertise to the product and UX teams during the development of product modules to ensure best-in-class product development.・Led the release planning and change comms planning to product customers to allow for smooth transition of system changes and improvements to all stakeholders and users.・Created and implemented the support process and plans alongside customer stakeholders to ensure successful ongoing delivery.

London, United Kingdom

Unilever Account Lead, Stakeholder Management, Customer Success, Account Management, Project Management, Business Development, Development Team Lead, Workstream Lead, Pre-Sales, Implementations, Business Analysis, Requirements Gathering, Data Analytics and Consulting

London, United Kingdom

Unilever Account Lead, Stakeholder Management, Customer Success, Account Management, Project Management, Business Development, Development Team Lead, Workstream Lead, Pre-Sales, Implementations, Business Analysis, Requirements Gathering, Data Analytics and Consulting

London, United Kingdom

Key lead on the successful global launch of five Total Reward System projects, which resulted in the Unilever TRS System being nominated as a finalist for ‘Best Total Reward System’ (2014 Employee Benefits Awards), and ‘Excellence in HR Technology’ (2014 Personnel Today Awards).Developed and maintained global internal client relationships, to ensure positive product implementation to over 45,000 employees spanning 100 countries. Developed and maintained key external supplier relationships in India, China, and Canada to facilitate system development, UAT testing, and deployment into the business. Assisted in the creation of the TRS Project Management Office and refined the structure of worldwide TRS implementation and project management strategy through effective project planning, monitoring and conflict resolution.Created the global communications and communication plans sent to system users and stakeholders for each project, resulting in successful project deployments.Developed and maintained effective relationships with each member of the project team to ensure trust, alignment, strategic planning, and effective ways of working. Used reward technological system-specific understanding and expertise to provide post-deployment global system support, training, and query resolution to internal stakeholders.

London, United Kingdom

Assisted the Global Project Team in the successful implementation of their Total Reward System to 45,000 employees spanning 100 countries. Developed and maintained global internal client relationships, to ensure positive product implementation; alongside complicated query resolution, system testing and reporting.

Sydney, Australia

Sydney, Australia

Toronto, Canada Area

Assisted the Vice President of HR with daily tasks such as calendar and meeting management, communication with executives, and information analysis.Coordinated numerous company events i.e. “Take Our Kids to Work Day”, “Denim Day” & the Annual Baseball Tournament.Provided front line HR customer service and support to The Globe and Mail employees and executives, responding to HR administrative, payroll and benefit related inquiries received through phone calls, email and walk-ins; providing resolution and guidance.Successfully coordinated and expedited Employee Development Programs, Canada Savings Bonds Programs, BCE Stock Purchase Plans & other employee incentives.

Honors, Bachelor Of Management, Organisational Studies/Human Resources Management, Minor In Psychology

Activities and Societies: Pi Beta Phi: Social Chair, Leadership & Nominating Committee Chair

Advanced Diploma Of Marketing, Marketing

Certificate, Digital Marketing