Leigh Kelsey Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois

From concept to sale, I do everything. I find my inspiration in love, music, animals, fonts, film, and puns. I brainstorm constantly and, when something sparks, I research the concept and make sure my idea is unique before I switch to production mode. I use Print Gocco and linocut blocks to print my original designs onto cards, notebooks, and unbleached.

Chicago, Illinois, United States

o For a women-founded and led CBD company; hired and managed a best-in-class support team that maintained a 97.35% CSAT average in 2021 (2.1% higher than in 2020: 95.25%)o Built Zendesk Explore queries/dashboards reporting granularly on team/agent performanceo Organization/creation of team handbook, Zendesk Support Center; wrote and maintained.

Chicago, Illinois, United States

Chicago, Illinois

Neon One was founded with the mission of becoming the most comprehensive and authentic technology ecosystem for nonprofits. In this role, I focused on the on-boarding and continued training and development of the technical support team. I identified, designed, and delivered skill building exercises to agents that concentrated on reducing response time.

Chicago, Illinois

Chicago, Illinois

o For an e-commerce startup, wrote team handbook and updated processes as necessaryo Analyzed customer service ticket metrics and reported to upper management monthlyo Daily fraud detection and prevention through patterns of purchase activity

Chicago, Illinois

o Delivered white glove service to customers on Zendesk, phone, and Sprout Socialo Built Help Center from scratch; created and maintained comprehensive CS macros for Zendesk o Identified deficiencies and worked closely with developers to improve products (quality assurance) o Office manager duties: created office procedures, ordered supplies, and.

Chicago, Illinois

At this position, I was a champion for my two sales teams and was heavily relied upon by them. I became vital in customer service, order processing, and office management roles.o For a janitorial chemical company, developed and maintained organizational systems, including warehouse item and invoice tracking, trade show management, and CRMo For both.

Chicago, Illinois

I knew little of the legal system when I entered this position. I left with vast knowledge and friendships with lawyers, vendors, and fellow clerks. I brought the company into the 21st century with a digital file storage system and searchable with OCR text recognition.o Established and maintained file organization system used by the law firmo Ensured that.

o Wrote impassioned album reviewso Followed style guides and submission criteriao Met deadlines

Alexandria, VA & Chicago, IL

o Marketed national and international music artists with promotional materials and special events o Networked with managers of retail outlets and distribute promotional materials accordingly

Arlington, VA & Alexandria, VA

o Screened and booked artists for special in-store events o Developed and executed a unique marketing strategy for each individual in-store evento Produced and distributed a weekly e-mail “Nowsletter” and maintained the subscriber databaseo Applied extensive knowledge of music to provide excellent service to customers

Alexandria, VA

o Performed complete cash flow management encompassing petty cash, deposits, and register tills o Doled out first-rate customer service that brought about much repeat business o Trained and kept staff up to date on company policies and customer service values