Leigh Murphy Email & Phone Number

Ireland

As a Technical Account Engineer I work closely with the customer as their Point of Contact providing a strategic approach to IT, identifying gaps in the IT processes and Infrastructure, stay up to date and advising on industry trends, and ensuring that the right technologies are being utilized in the correct manner for the organizationI work with customers on a daily basis to deliver proactive system maintenance, maintaining their Network, Backups, Server Infrastructure, Office 365, Firewall and Anti-virus, making sure it is all running effectively and efficiently as possible. Days that I am not on-site carrying out "Proactive Days" for different customers, I would either be assigned to the Service Desk working on General Support tickets or involved in any Projects that the customers require. These projects would range from: - SharePoint Deployments - Intune Deployments - Office 365 Mail Migrations - AD to AzureAD Migrations - Server Infrastructure Upgrades / Replacements- Firewall Installations On a Day-to-Day basis I would utilize my skillset in a wide range of IT Responsibilities such as: - Virtualization (Hyper-v, VMware, Azure) - Windows Server Maintenance (2012 - 2022) - End user support & query resolution- Office 365 & Azure Administration- Firewall Support and Maintenance (Fortinet, Dell, Watchguard) - New Setups and Data Migration - Project Scope and Proposal - Liaise with 3rd Party Vendors - Advice customers on current and new technologies and solutions

As a Migrations and Innovation Lead, my role includes: - Work in a team environment with cross team collaboration, effective communications and accountability.- Build, from the ground up, highly reliable and scaleable cloud services. - Setting and maintaining targets while reporting progress to management. - Innovate, create, make decisions and problem solve on a daily basis. The task I undertake on a Daily basis include: - Design, plan and implement Azure and Office 365 solutions based on defined client business and operational requirements.- Install, monitor and troubleshoot client solutions for Azure/ Microsoft 365, SCCM, MDM and Intune. - Customer migrations and system implementations.- Server Maintenance. - Liaise with new and existing clients to co-ordinate the migration- Completing site surveys to scope the size of the project overall- Build and configure client servers( Windows Server 2016) and desktops (Windows Server 2016 / Windows 10)- Migrate Client Data- Configure client software where possible within reach- Liaise with relevant software vendors to schedule and implement installation of software onto new desktops and servers.- Complete final installation including handover of new desktops to end-users and demo the system to users where necessary- Troubleshoot any initial problems that arise when the client goes live on the ZinonCloud infrastructure.- Liaise with my colleagues on the support team to ensure that the handover of new client support is as efficient as possible. - Advise of improvements that can be implemented to improve the migration process.- Suggest Upgrades of Both Cloud Infrastructure and Up sell Office 365 where relevant- Perform remote system health checks.- Follow -up / training of customers and newer support team members. - Comparative testing, software troubleshooting, administering operating systems and software via tools including scripting (e.g. Power Shell, Batch Files, etc.)

Along with being a Tech Support Engineer in Zinon, I have gradually found a new Role as a Migrations Engineer. The main role of a migrations engineer / that of the migrations team, is to migrate new / existing clients to new and upgraded cloud platforms based on both Vmware and Azure. This role also includes Email Migrations, migrating new / existing clients from on-prem / hosted exchange setup to Microsoft Office 365Some of my Roles and Responsibilities as a Migrations Engineer include: - Liaise with new and existing clients to co-ordinate the migration- Completing site surveys to scope the size of the project overall- Build and configure client servers( Windows Server 2016) and desktops (Windows Server 2016 / Windows 10)- Migrate Client Data- Configure client software where possible within reach- Liaise with relevant software vendors to schedule and implement installation of software onto new desktops and servers.- Complete final installation including handover of new desktops to end-users and demo the system to users where neccessary- Troubleshoot any initial problems that arise when the client goes live on the ZinonCloud infrastructure.- Liaise with my colleagues on the support team to ensure that the handover of new client support is as efficient as possible. - Advise of improvements that can be implemented to improve the migration process.- Suggest Upgrades of Both Cloud Infrastructure and Up sell Office 365 where relevant

When I first started my role in Zinon Cloud - i was initially drafted in as a Level 1 Tech Support Engineer. This involved providing basic support to the customers and resolving the issues as efficiently as possible. As I progressed through my career in Zinon Cloud - I gradually moved into a Level 2 Engineer's role, in which I would be tasked with more complex issues and accepting ticket escalations from Level 1's. Being a Level 2 also encouraged me to get more involved with the technical aspect of how the cloud platform worked - and I gradually got more involved in Building and Maintaining the Cloud infrastructure - not just offering basic line support- Answer incoming telephone calls in a friendly and efficient manner.- Provide assistance to clients over the telephone and via remote connection.- Diagnose and resolve technical and software issues.- Logging all calls and resolutions using a call management system- Accepting ticket escalations from Level 1 Engineers

Newbridge, Kildare

Naas

Customer ServiceIT SupportTime ManagementProjects

Bachelor Of Science (Bsc), Computer Systems Management

Activities and Societies: Pool SocietyCompleted many projects both individual and group Took part in the IT Carlow Computing Industry Day.

Leaving Cert

Activities and Societies: Sports TeamsJoined sports teams