Stephen Sheppard Email & Phone Number

Ireland

Abbyleix, Laois

Kilkenny, County Kilkenny, Ireland

• Provided client support and technical resolution to all of BITS clients within Financial, Engineering, Construction, Law, and Production industries.• Responsible for monitoring clients Domains and SSL certificates through Blacknight Portal, and DNS records through Cloudflare.• Configured and deployed hardware to the client’s standard build.• Technology support e.g., Office 365 applications, Sage, Collsoft• Mobility support e.g., VPN (Lancom, Sonicwall, Checkpoint), mobiles, tablets and laptops.• Networking and printer management – Identifying where issues exist within both.• Liaise with third party service providers.• Registered user support calls to ConnectWise ticketing system and ensured tickets are kept up to date and accurate. • Liaise with upper-level support groups and management on escalations and service delivery. • Completed numerous CPD training in IT with Company.

Kilkenny, County Kilkenny, Ireland

• Provided client support and technical resolution to all of BITS clients within Financial, Engineering, Construction, Law, and Production industries.• Responsible for monitoring clients Domains and SSL certificates through Blacknight Portal, and DNS records through Cloudflare.• Configured and deployed hardware to the client’s standard build.• Technology support e.g., Office 365 applications, Sage, Collsoft• Mobility support e.g., VPN (Lancom, Sonicwall, Checkpoint), mobiles, tablets and laptops.• Networking and printer management – Identifying where issues exist within both.• Liaise with third party service providers.• Registered user support calls to ConnectWise ticketing system and ensured tickets are kept up to date and accurate. • Liaise with upper-level support groups and management on escalations and service delivery. • Completed numerous CPD training in IT with Company.

Kilkenny, County Kilkenny, Ireland

- Responsible for logging service desk calls and then reviewing, validating, triaging and assigning incident and service request tickets to the Help Desk support Levels, Tier 1 and Tier 2.