Noel Van Blerk Email & Phone Number

Drogheda, Ie

Drogheda, Ie

Ireland

Dublin, County Dublin, Ireland

Dublin, Ireland

County Dublin, Ireland

Responsibilities:Own and maintain delivery of key enterprise level infrastructure projects assigned.Ensure that all project objectives/requirements/integrations are captured and agreed and take responsibility for ensuring their delivery.Develop project effort and cost estimates and clearly document scope and related assumptions for agreement.Project resource management including;Define project team requirements and secure the resources to meet these requirements.Define individual team member roles, set clear expectations and ensure timely feedback.Produce and get appropriate agreement/sign-off on mandatory Project Management deliverables.Develop and maintain the project schedule and plans (e.g. configuration management, risk management, communications plans, quality management etc.) applying formal Project Change processes as required.Develop and maintain project governance processes and standards where needed.Co-ordinate engagement and management of all impacted Business functions.Regularly measure and monitor project progress and report on same to the agreed project governance structures.Maintain detailed and accurate status report in accordance with agreed internal and external project process standards.Manage relationships and coordinate work between different teams at different locations and with suppliers, vendors, and subcontractors.Identify and manage project changes through the defined change process ensuring that all changes are documented and agreed.Manage project communications to all project stakeholders ensuring that senior stakeholders are informed of project status and of any of communications required from them.Ensure that the project aligns with, and co-ordinate execution of, other corporate processes/methods (e.g. ICT Development, Business Change methods, Quality processes, etc.).Monitor and report business benefits of assigned projects through PMO.

23 Northwood Court Santry, Dublin 9

Responsibilities:Provide oversight, knowledge and guidance to all IT support staff and engineers across the life cycle of IT projectsOversee all IT Projects and Service Delivery. Lead Incident and Problem ManagementOversee and guide Support Help DeskDevelop and manage key performance metrics that clearly display IT service delivery performanceDirect and prioritise the work load of IT infrastructure engineersProvide input for all business requirements prior to the technical solutionParticipate on all hardware and software evaluations and maintain vendor contractsDefine education programs for all IT staffSupport the IT department's operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resourcesManage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, network equipment, operating systems, hardware, software, Office 365 and Azure solutions.Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.Work with stakeholders to define business and systems requirements for new technology implementations.Adherence to Corporate IT Policies and Procedures, including the development of additional controls as required by the contract for architecture, security, disaster recovery, standards, purchasing and service provision.Develop requests for proposals.Negotiate and administer customer service level agreements.Work with sales to develop new opportunities both with new and existing customers Manage Engineers and Support Help Desk Engineers including scheduling workload, holidays, and training Perform daily morning stand up meetings with Support Help Desk & EngineersPerform weekly meetings with engineering teamSchedule and conduct team meetings Performance management / quarterly reviews

46 North Street, Swords, Dublin

Responsibilities:• Co-ordinate and manage the smooth and efficient installation and maintenance of all infrastructure technologies to seven Fastway depots. o Server and Workstation Operating Systems, Server 2008 R2 / 2012, Windows 7/8/10 Pro o Servers include, Dell PowerEdge T130 Towers and PowerEdge R220 Rack Serverso Dell Routers SonicWALL TZ300o PC Software – Office Home & Business 2010 \ 2013 \ 2015o Email – Fastway Exchange 2013 o Antivirus - Sophos Enterprise Console 5.5 o Backup Solutions - Symantec Backup Exec 2012 & Cloud Backup Providers - Keep It Safe.o Desktop Imaging - Acronis True Image 2016• Develop, drive, assist small and large Parcel Connect Website projects towards completion. • New website release test specification design.• User interface website testing in UAT. • Manage and test new website releases to live environment. • Assist with Parcel Connect new product scope design features with Scurri Development team.• Projects are managed on Leankit Kanban board using Agile methodology.• Manage and support Fastway courier’s handheld scanners – 320 end users. • Monitor Parcel Connect store network up time.• Primary escalation for IT critical issues to Franchise Head office in New Zealand.• Primary IT support for 30 local and 100 remote users. IT support queries received via email, phone and Zen Desk. Daily IT support tickets approximately 50-60 tickets per day. • Ensuring all incidents are responded to within the thresholds contained in the Fastway Couriers IT support SLA• KPI reporting weekly on service desk statistics to Fastway Chief Technical Officer. • Analyzing, solving and responding to IT support issues raised in a timely and efficient and professional manner. • Data Protection training • Monthly vendor service reviews• Manage all corporate mobile contracts for mobile devices with 3 Ireland. • Maintained hardware, software, license inventories.• Procurement of IT hardware

46 North Street, Swords Dublin

• Providing effective, error-free operations for Fastway Couriers internal servers, PC, LAN, through out Regional Franchisee Depots in Ireland. • Assisting Fastway Couriers Franchise Head office Ireland implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to Fastway stakeholders, facilitators and partners.• Co-ordinate and implement the smooth and efficient installation and maintenance of all technologies (i.e. Hardware/Software, local network) including and not limited to, Zen Desk ticketing system, Microsoft office and internet accesses and Fastway bespoke systems.• Day to day work with Fastway IT Franchise Head office in New Zealand, on escalating issues on Fastway bespoke systems and platforms. • To analyze and solve technical issues related to the Fastway network infrastructure, cooperating with internal developers and with 3rd party service providers.• Managing, updating and developing monitoring and alerting tools, supporting the release of new services and Fastway software platforms throughout the Fastway regions.• Management other IT support tasks regarding Fastway internal systems and equipment.• Primary IT support for local and remote users by responding to IT support queries received via email, phone and Zen Desk support tickets.• Establishing and managing Active Directory user accounts• Contractor Relationship Management - Day to day liaising with 3rd Party vendors.• Fastway Project management - assisting the Fastway Service delivery manager and Product manager with technical projects, project ownership and other delegated tasks as required.

Clonshaugh Business & Technology Park Dublin

• Ensure that Siemens system hardware, operating systems, software systems, and related procedures adhere to Siemens organizational policies and guidelines.• Monitor and maintain patching on all desktop operating systems as assigned. • Monitor and maintain patching for Microsoft and third-party software.• Monitors, maintains, reports, and responds to virus protection program on LAN and WAN.• Deployment of new software, and settings using Active Directory and imaging.• Maintain and deploy a variety of desktop, and laptop images with hardened OS.• Design, configure, and monitor new systems deployment for Siemens network infrastructure changes.• Troubleshooting all levels of issues; desktop, server, printer, and network infrastructure. Active Directory Infrastructure and network infrastructure • Development and maintenance of applicable procedures, processes in line with Siemens IT guidelines.• Perform daily primary desktop support and alternate support for servers, and network, and PABX telephony.• Design, configure, and monitor assigned systems for software and hardware compliance.• Design, configure, and monitor, assigned security consoles, appliances and processes for compliance.• Daily support of service desk duties and tickets.

Clonshaugh Business & Technology Park Dublin

• Software test plan generation implementation and verification.• Onsite and in house software product commissioning.• Test and Qualification of new product releases (PC software and hardware) against a test plan and statutory and regulatory standards.• Generation of Product Test Reports. • Work with the R&D engineering team in generation of product test plans.• Organizing and carry out internal and external product training for new products. • Verifying customer reported problems.• Test and validate product against manufacturing test procedures in production environment.• Maintenance of functional test fixtures.• Support production on product related issue.• Support the technical support, sales teams and IT support.

Swords Business Park

• Aid Excelsys Technologies production and sales department with technical advice, support and maintenance. • Test procedure generation and maintenance thereof.• Test and debug Switch Mode Power Supplies.• Repair, function test and high power burn in of new product.• Repair, function test and high power burn in of returned goods. • General process improvement, test data collection and analysis. • Ensure all test procedures are current and updated in accordance with ISO system. • Ensure all products are consistently tested to the required specification. • Ensure daily throughput levels are achieved. • Ensure any failed units are suitably recorded and closed loop corrective action process. • Test Jig build and maintenance.• Ensure all production test jigs are functioning correctly at all times. • Ensure all faults are correctly diagnosed and repaired. • Record and report yield information on all test processes. • Contribute to continuous process improvement program

Air Force Base Swartkop - Mobile Communications Unit

• Completed a Practical Trade in Ground Electronic Communication N4 - Promoted to rank of Sergeant. • Programming Radio’s: Ken wood Radio Hand Held, FSG 71, Hand Held Dittle• Configuration and repair of long distance radios for Air force military deployments and exercises• Configuration and deployment up of the B81 Radios, Kenwood Repeaters, CTM & CTL’s modems.• Configuration and setup of Military Grade Exchange Systems; Siemens Hi Com and PABX systems• Configuration and deployment of fax lines, phone lines and high frequency radio equipment• Configuration and deployment of Breeze Net Wireless LAN and SAT phones

Windows 10 Configuration

Diploma In Project Management - Pmbok, Diploma In Project Management -Pmbok, Passed With Distinction

Windows Server 2012

Microsoft Exchange 2013

Windows 8.1 Configuration

Windows 7 Configuration

Designing, Deploying & Managing A Network Solution Small & Medium Business

Mcsa

Comptia Security Plus

Comptia A+

Small Business Server 2003

Communication Electronics, Communication Electronics, National Diploma

National Diploma, Electrical, Electronic And Communications Engineering Technology/Technician, Sergeant

High School

Activities and Societies: Athletics, Cross Country, Rugby and Cricket. Prefect and Head Masters Award.