Newly created role focused on groupwide roll out of Business Intelligence, Analytics, Process Improvements and automation across internal finance systems and reporting

Newly created national role with a focus on driving productivity and efficiencyResource Planning, Forecasting and Utilisation Management for the Infrastructure Services divisionResponsibility for building the workforce planning function and focusing on process remediationWorking with senior management and other key stakeholders to scope out workload and resource requirements as inputs into recruitment planManaging current FTE to budgetMI Development and Production with a focus on driving efficiency through creating visibility on resource productivityProject resource planning, forecasting & utilisation

Resource Planning and Forecasting for multi site contact centres at Bankwest including decentralised virtual centre based through 160 stores nationally -approximately 500 FTELeadership for a national team of 4 analysts across multiple statesLong range FTE forecasting and tracking to manage attrition and recruitmentWorkload forecasting within strict targetsMI Production and deliveryProcess Improvement

Resource Planning and FTE governance (1000+ FTE) for the Retail Sales NetworkRecruitment Support and PlanningFTE Forecasting and Scheduling for National Store network across 160 retail banking stores across AustraliaPeople leadership for a national team of analystsDevelopment and implementation of Store Reviews process for improved distribution of FTE aligned to workload requirementsManagement of Temp Teller relief pool including performance management, regulatory requirements and recruitment to budgetMI production and development on resource productivity and performance

Managed the workforce planning function for inbound and outbound sales contact centre teams with an emphasis on optimal FTE management and change support - approx 200 FTEPeople leadership to a team of analystsForecasting and Scheduling for Inbound and Outbound Sales Contact centreSales targetting and FTE Planning SupportChange Management SupportRecruitment Planning and SupportTechnical business lead on Aspect and business objects systems

Forecasting, Scheduling and Reporting for Retail Sales division

Sales and member services admin support for the Unilever Network. Team SupervisorCustomer Service and administrationSales SupportReporting