Born in Australasia and exporting to the world, Resero is a design, manufacturing, and distribution company – 28 countries, 230 employees, 2000 products, 4,500 customers. Promoted to a group wide position and tasked with turning around a demotivated team, improving employee engagement and providing clarity around the purpose.Deliverables to date:Led a change management programme to improve customer experience, dedicating resources to post sales function resulting in an exponential increase in Net Promotor Score. Overachieved on EBITDA target in all financials years, increasing customer numbers, revenue and decreasing costs. Led multiple teams based across 6 New Zealand regions servicing 1,500 customers, achieving significantly higher employee retention rates than the company average in a tight labour market.

Furnware, headquartered in Hawkes Bay, is a leading international furniture designer and manufacturer, specialising in education for over 80 years. We have customers in 28 countries, and offices in New Zealand, Australia, and Singapore. Off the back of considerable success in the New Zealand market, promoted to drive growth across our New Zealand and international operations. Achievements:Championing a culture of empowerment, achieved the highest employee engagement survey results in the company. Built trusted relationships with key stakeholders, industry bodies, and senior government officials resulting in first mover advantage when a significant government funding package went live. Exceeded sales growth targets and successfully restructured the international business, overachieving on EBITDA target in all four years I was in the role. Led the NZ and international business including sales, service delivery, marketing, and finance function, manufacturing and delivering NZ made products to 28 countries around the world.

Asked to join the company to professionalise the sales function, motivate the team to overcome a level of complacency, and to consolidate and grow our market position in the face of new competitors entering the market. Achievements:Introduced Microsoft Dynamics 365 CRM, best practice sales processes and targeted sales training, professionalising the sales function and vastly improving forecasting accuracy. Closed the single largest deal in the financial year, supporting the team by taking on a vacant territory prior to a new account manager starting. Increased the businesses customer numbers and revenue across the two financial years I was in the role, ensuring the well-funded international competitor who entered the market exited after 18 months.

BPP Group is the UK headquartered global provider of specialist professional education, training and publishing. It has been a subsidiary of the American for-profit higher education company Apollo Global since July 2009, having formerly been listed on the London Stock Exchange and a constituent of the FTSE 250 index. Appointed to drive revenue growth, diversify product portfolio and turn around a demotivated team.Identified the need to innovate using online technology which is now being rolled out by the business as part of a global growth strategy. Diversified product offering in declining core markets introducing new health sector products which secured significant additional revenue in first year. Negotiated 3-year contracts with highest revenue generating clients, where no previous terms existed, to retain clients in the face of new competition entering the market. Created and implemented first regional commercial strategy winning new clients which contributed to double digit B2B revenue growth. Appointed by CEO as executive sponsor for two top 20 group accounts responsible for deepening relationships, retention and growth. A double digit increase in employee satisfaction 12 months post restructure through the design and implementation of a people strategy to improve morale and engagement. Overachieved on EBITDA target every year that I have had responsibility for the P&L through exceeding revenue targets and tight cost control. Doubled annual average deal size and won a significant client by shifting focus from small to large opportunities.Boosted profitability by discontinuing under-performing products and services after leading a business review. Successfully led and managed hot desking change project to support increasing headcount improving interaction between teams and saving on capex costs.

Promoted to a new senior level business role responsible for B2B and B2C revenue in regional markets. The role focused on leadership, commercial strategy, developing strategic client relationships, retention and new business development. Constructed and implemented businesses first regional commercial strategy significantly increasing new business wins and improving on prior year retention figures.Expanded B2B relationships focusing on large listed companies winning a number of new multinational clients.Mentored senior business leaders to change focus from operations to developing new business opportunities resulting in deeper client relationships, improved retention and new business wins.

Headhunted due to success at Capita Group with public sector clients. A global role focused on the development and implementation of a business development strategy to lead and drive public sector sales to BPP Group. Developed and implemented the group’s first public sector commercial strategy building the businesses portfolio of clients and overachieved on revenue target by a double digit percentage. Won groups largest single new client in a calendar year by building deep relationships, listening and developing solutions to overcome business challenges.

Bladonmore is a corporate communications consultancy working alongside ambitious organisations and their leaders. Bladonmore creates exceptional work to solve communication challenges and bring business strategy to life. Recruited into Bladonmore to grow their B2B business.Growth in all accounts by becoming a trusted advisor to clients Finance, Communications, Investor Relations, and Human Resource Directors. Rated as the top performer within a team of six securing new business with a number of FTSE 100 companies.

Capita Plc is an international business process outsourcing and professional services company headquartered in London, UK. Capita is listed on the London Stock Exchange and is a constituent of the FTSE 100 index. Promoted to drive revenue growth within the public sector. Led the growth of Capita Groups revenues in India, Pakistan, Malaysia, Thailand and the Caribbean exponentially increasing revenue for the business. Launched on-site public training courses in Asia supporting Capita’s diversification strategy and securing a new avenue for business growth.