General Manager And Head Of Group Sales, New Zealand
CurrentBorn in Australasia and exporting to the world, Resero is a design, manufacturing, and distribution company – 28 countries, 230 employees, 2000 products, 4,500 customers. Promoted to a group wide position and tasked with turning around a demotivated team, improving employee engagement and providing clarity around the purpose.Deliverables to date:Led a change management programme to improve customer experience, dedicating resources to post sales function resulting in an exponential increase in Net Promotor Score. Overachieved on EBITDA target in all financials years, increasing customer numbers, revenue and decreasing costs. Led multiple teams based across 6 New Zealand regions servicing 1,500 customers, achieving significantly higher employee retention rates than the company average in a tight labour market.