- Conducts check-in and check-out using OPERA Cloud & RoomMaster PMS- Assigns rooms and issues hotel keys- Books hotel reservations (group and FIT bookings)- Processes guest payment and manages billing- Undertakes front desk service duties

- Managed calls, emails, and booked wholesale reservations- Anticipated requests of guests and addressed complaints

- Booked hotel reservations for IHG properties worldwide- Established rapport and upsold higher room categories- Consistently achieved performance benchmarks for revenue

- Provided exceptional customer service to the Hopper app users- Helped customers have the best experience by assisting them via chat, email, and phone- Utilized internal tools to modify car rental reservations- Assisted users with navigating the Hopper app, did troubleshooting, and gave instructions on new app features- Attended to users upcoming booking inquiries- Contacted car rental providers by phone and email on the users' behalf to request any modifications- Sent confirmation and/or cancellation emails to users- Processed refund in Hopper Reservation Dashboard - Applied 'Carrot Cash' rewards to users' Hopper app

- Conducted check-in and check-out using Micros OPERA System- Attended to guests' inquiries- Booked hotel rooms for guests- Coordinated with the Housekeeping Department regarding 'inspected vacant rooms' to be assigned to upcoming guest arrivals - Upsold higher room categories and promoted other hotel amenities - Handled and sorted out complaints/requests- Did courtesy calls to inhouse guests- Managed hotel bookings- Collected guests' payment via cash, card, and/or hotel gift certificate- Processed bills and 'paid-outs'

- Processed check-in and check-out using IFCA Hotel Reservations System- Collected hotel room payment via cash, card, and gift certificate- Processed refund and 'paid outs'- Upsold higher hotel room categories- Did courtesy calls - Sold hotel merchandise at Savoy Concept Store - Conducted hotel ocular for VIP clients- Handled complaints and anticipated to guests' needs- Identified VIP arrivals by creating VIP Report- Handled VIP guests via express check-in- Prepared personalized in-room amenities for VIP guests- Did handwritten welcome letter/s for VIP guests- Logged Guest Interaction Report daily