Lekechia M. Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

Bloomfield, Ct, Us

Cigna Healthcare is a healthcare and insurance company based in Bloomfield, Connecticut.I joined Cigna as a Medical Customer Service Advocate. I was uptrained to Cigna One Guide and became a Personal Guide on a dedicated team. I educated customers about their employer based medical benefits, highlighted wellness and incentive opportunities, and promoted self-service through myCigna. Additionally, I supplied eligibility and benefit information to customers and providers and engaged with employers and benefit centers to resolve eligibility discrepancies. I reviewed claims, determinations of payments, and denials to relay information and next steps with clarity and accuracy. I collaborated with adjusters and client service coordinators to resolve benefit and claims issues. I also followed up on open tasks to ensure resolution, minimize customer effort, and reduce repeat calls. Operating in a fully remote environment, I utilized resources to maximize efficiency and productivity. Key Accomplishments• Successful in a virtual environment for onboarding, training, and day-to-day work• Uptrained to “Personal Guide” with the ability assist enterprise and “One Guide” accounts• Accepted to a dedicated team as a new hire• 100% rating on all customer surveys submitted to date

Amarillo , Texas, Us

Apollo MedFlight (AMF) is an air EMS company headquartered in Amarillo, Texas.I joined AMF as Representative in Eligibility and Benefits. I engaged patients, hospitals, and other EMS providers to obtain accurate demographic and insurance information and completed post-care registrations. When coverage was located, I contacted payors (commercial insurances and VA) to verify eligibility and benefits. I also reviewed run reports and account information to rule out third party liability. As a single person team within Patient Financial Services, I managed more than 300 accounts receivable, reduced aging, and resolved balances. I spearheaded campaigns to improve communication with patients, expand contact methods, increase engagement, and reduce resistance. Using tools such as Experian Health and LexisNexis Risk Solutions, I evaluated guarantors’ finances and resources, counseled them on repayment options, and processed submitted financial assistance applications. Additionally, I identified trends and reported monthly collections to EVP of Revenue Services and VP of Patient Financial Services.Key Accomplishments:• Transferred from Eligibility to AR Team• Increased collections 117% during first 4 months in role• Efforts led to an overall increase of 206% from 2019 to 2020• Doubled average monthly collections from 2020 to 2021• Project Lead for revamp of patient statements • Project Lead for implementation to Waystar’s Print Services

King Of Prussia, Pa, Us

PRN Emergency Department Registrar

Amarillo, Tx, Us

Amarillo, Tx, Us

BSA Health System (BSA) is an Ardent Health Services hospital located in Amarillo, Texas.I joined BSA as a Financial Counselor. In this capacity, I engaged with patients, determined their need for assistance, provided financial assistance applications, reviewed returned information, and made recommendations for discounts/charity based on specific guidelines. At leadership’s request, six months later I accepted a newly available Collector role.As a Collector at BSA’s Danvers campus, I managed more than 100 accounts to resolve outstanding claims and denials. I followed up with insurance companies to address various denials including timely filing, record requests, COB updates, subrogation, medical necessity, and prior authorization. I engaged patients and subscribers as necessary and drafted/submitted appeals within timely limits. Additionally, I learned payor contracts to identify payment discrepancies; identified and reported trends supervisor; and aimed for one-touch resolutions.Key Accomplishments:• October 2018 Employee of the Month• Learned multiple roles during my tenure• Accepted VA assignment and learned a unique, government payor• Trained multiple new members of staff

Amarillo, Texas, Us

Department: Library

Garland, Texas, Us

Garland, Texas, Us

Garland, Texas, Us

Greenville, Tx, Us

Bentonville, Arkansas, Us

I worked as a part-time cashier while attending Texas A&M University-Commerce.

Goodwell, Ok, Us

I worked as a student worker while attending Oklahoma Panhandle State University.

Minneapolis, Mn, Us

I worked as a part-time cashier while attending Oklahoma Panhandle State University.

Tyler, Texas, Us

I worked part-time while attending Greenville High School.

I was a student worker through a cooperative education program during my junior and senior years of high school.

Bachelor Of Applied Science - Basc, General

Social Sciences