Lela Smith Email & Phone Number

Farmington Hills, Michigan, United States

• Performs in-depth analysis of credit applications by following procedures and policies set forth by company
• Provides high quality customer service by effectively educating and communicating credit decisions to dealer partners
• Proven ability to render credit decisions in the 600-680 FICO s pace that both mitigate risk and maximize profitability based onbureau analysis
• Actively participates in and leads Pulse committees to improve department wide employee satisfaction and raise Pulse scores

• Quickly calculated medication dosages, dispense medication, and prepare prescription labels and fill prescriptions for pharmacist approval.
• Worked alongside licensed pharmacist to provide excellent service within high-volume retail environment
• Communicated directly with prescribers to resolve issues individual patient issues with drug formularies and possible druginteractions
• Oversaw inventory management by verifying drug quantities, proper rotation and ordering to prevent out of stock items

Dearborn, Michigan, United States

- Provided superior service to prospective and existing members by accurately processing and assisting customers with transactions (deposits, withdrawals, payments) and resolving complaints or account discrepancies- Maintained an advanced knowledge of product and services offered to reach and exceed sales goals- Adhered to all policy and procedures.

Novi, Michigan, United States

• Performed inventory audits on a regular basis to maintain accuracy
• Analyzed sales trends to invent strategic plans that consistently exceeded sales goals month over month
• Completed planograms according to company policy with close attention to detail
• Attended to customer queries by maintaining superior and up to date knowledge of all store product
• Assisted store manager with employee recruitment, training and coaching

Canton, Michigan, United States

• Welcomed, thanked, and exceeded guest service expectations by maintaining superior knowledge of inventory and sales withinthe store
• Trained and mentored new employees on policies, procedures, sales techniques, and proper cash handling
• Supervised and delegated to teams of 7-15 by administering breaks, monitoring work quality and speed, and providingassistance and decisions on customer matters

Bachelor Of Arts - Ba, Finance, General

Activities and Societies: Eagle Investment FundFinance major with coursework including but not limited to financial and managerial.

Associate Of Arts - Aa, Business Administration And Management, General

Certificate, Human Resources Management/Personnel Administration, General