Leli Mideksa Email & Phone Number

- Tracked the daily status of product and license requests and issuances, maintaining meticulous records to ensure accuracy and compliance.- Proactively resolved customer issues, providing timely assistance and maintaining detailed records of customer interactions to ensure satisfaction and retention.- Supported program managers by collecting and analyzing data, and producing comprehensive reports to inform decision-making and optimize operational efficiency.- Demonstrated adaptability and a willingness to learn in diverse environments, ensuring seamless transitions and effective problem-solving.

- Addressed ongoing product issues and fixes both internally and with customers, ensuring timely resolution and customer satisfaction.- Methodically reproduced defect tickets to accurately assess and address product issues, facilitating efficient troubleshooting and resolution processes.- Validated proposed solutions to ensure swift and accurate resolution of product issues, maintaining a high standard of quality and reliability.- Monitored and maintained the Product Support Portal, ensuring its functionality and accessibility for both internal teams and customers.- Assisted in software hotfix testing, contributing to the development of effective solutions and enhancements to product performance and reliability.- Collaborated with engineers to turn complex technical concepts into user friendly documentation, ensuring accuracy and consistency. - Led the documentation effort for a major software release, receiving positive feedback from managers and customers for clear, concise and comprehensive documentation. - Responded promptly to inquiries and ensured that team members had access to necessary software and tools, facilitating smooth operations and task completion.

As part of a collaborative team of three interns, spearheaded an AWS-based project leveraging the Rekognition API to develop an innovative facial recognition application integrated with personalized music playback upon recognition.

Fairfax, Virginia, United States

Fairfax, Va

Washington D.C. Metro Area