Leman Mwanyongo Email & Phone Number

Lusaka Zambia

STRATEGY • implement the Strategy that is aligned with management and control of resources required to deliver the contracted services to clients FINANCIAL • Continuously assess, manage and monitor financial risks• Continuously look for new opportunities to obtain and save funds• Accurately verify billings to be forwarded to RO and clients at all times• Continuously ensure the financial management of cost of sales and operational expenditure to achieve approved… Show more STRATEGY • implement the Strategy that is aligned with management and control of resources required to deliver the contracted services to clients FINANCIAL • Continuously assess, manage and monitor financial risks• Continuously look for new opportunities to obtain and save funds• Accurately verify billings to be forwarded to RO and clients at all times• Continuously ensure the financial management of cost of sales and operational expenditure to achieve approved budgeted PBITOPERATIONAL • Develop and negotiate Service Level Agreements (SLA) with the RO Account Executive and the client based on the required service to be provided by BCX • Successfully negotiate service levels and specifications with third party suppliers.• Effective first point of escalation for any issues or problems raised by the client, engagement layer or supplier and arbitrates in situations of conflict.• Successful single point of contact between suppliers and the client organisation CUSTOMERS • Effectively build and maintain good relationships and interactions with others • Successfully identify key staff in the client organisation, especially those involved in marketing, selling and delivery • Constantly ensure that the solution delivery relationship with Account Executives, New Initiatives Architect and client staff from inception to completion of a service is maintained PEOPLE • Establish organizational structure and delegate authority to empower subordinates • Cultivate a culture of team work through collaboration, interaction and regular communication with relevant stakeholders within BCX TRANSFORMATION• Share knowledge and develop staff capacities to strengthen understanding of best practices in technology and stay current with industry trends Show less

Lusaka

• Overseeing Network Business and Projects• Service Management offering organisational capabilities and providing values to clients in form of services• Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement

Lusaka Zambia

• undertaking and deploying BCX projects using project life cycle using ITILv3 model and COBIT 5 standards as outlined below in project sections where I have successfully implemented: Service consultant to offer support and implement solutions for IT network infrastructure Systems analyst to offer design and scope solutions to challenges faced by clients in their network infrastructure and offer advice Database administrator for the main office business connexion… Show more • undertaking and deploying BCX projects using project life cycle using ITILv3 model and COBIT 5 standards as outlined below in project sections where I have successfully implemented: Service consultant to offer support and implement solutions for IT network infrastructure Systems analyst to offer design and scope solutions to challenges faced by clients in their network infrastructure and offer advice Database administrator for the main office business connexion Zambia Exchange server administrator for the corporate BCX mail system Service management SLA monitoring Reviewing, analysing, evaluating business problems and opportunities for innovation in new products technologies and business models. Works with stakeholders to identify and clarify required changes/business needs. Participate in the development of terms of reference documents and request for proposals. Participating in the planning and execution of projects that move ideas from ideation to incubation and prototyping. Develop requirements specifications according to standard templates. Evaluate, design, monitor and give input on the control of business processes. Defining and managing the analysis products (requirements). Managing change (standard change management documentation). Any other tasks or responsibilities as assigned by management. Assessing and documenting the impact of the change business case. Conduct analysis to determine best path for solving business problems/opportunities. Show less

Lusaka Zambia

 Managing users on the domain Managing computers and network devices Monitoring network security and uptime Servicing user request and challenges Scanning and running network antivirus Responding to services desk calls Configuring line of business applications Troubleshooting ERP applications

Higher Diploma, Management Information Systems, General, Higher Diploma =Foundation Degree

Activities and Societies:  System analysis and design  Service management Excellent communication skills.  Presentation.

Higher Diploma, Management Information Systems, Higher Diploma =Foundation Degree

Activities and Societies:  Sound interpersonal skills highlighting an ability to explain complex technical issues in a non-technical.

Cisco Certified Network Associate, Routing And Switching, Ccna

Activities and Societies: configuring and troubleshooting of Cisco dedicated network devices in the business environment.network design.

Microsoft Certified Technology Specialist (Mcts), Windows Server 2008 Active Directory Configuring, Microsoft Certified Solutions Associate Windows Server 2008

Activities and Societies: configuring support and trouble shooting complete technology engineer on windows server 2008