Leonard M. Email & Phone Number

Seasoned market research professional with a proven track record in auto dealer turnaround through financial and customer experience process improvement resulting in increased sales, profitability, customer satisfaction, dealer and OEM brand loyalty.SUMMARY OF QUALIFICATIONSTwenty plus years of progressive experience in automotive customer experience, financial services, and retail sales.Sales over-achiever who consistently exceeds establish targets for volume, revenue, gross, quality, and customer satisfaction.Exceptional problem solver with strong analytical and interpersonal skills.Cultivator of client relationships to better understand and anticipate customer needs while leveraging the value proposition to exceed corporate goals and objectives.Specialties: Administration, Budgeting, Coaching, Consulting, Cost Control, Customer service, Database Administration, Executive Management, Financial Statement Analysis, Mentoring, Process Engineering, Sales, Sales Training