Denis Lemeshchenko Email & Phone Number

United States

Washington Dc-Baltimore Area

Remote

Led efforts to support security infrastructure needs for hundreds of clients with over $60B in user funds. - Redesigned processes and introduced tools to establish a holistic customer experience support infrastructure.- Enabled daily whitehat hacker efforts through hands-on support on bug submissions to maximize hacker talent retention on the bug bounty platform. - Coordinated with Account Management, Sales, and Marketing teams regarding the bug bounty launches on the Immunefi platform and the promotion on relevant channels together with the client, pre- and post-launch. - Trained customers on Immunefi products and ensured they are set up for success when interacting with hackers; this includes educating customers on how to deal with different challenges inherent in the disclosure process.- Championed product features and services on behalf of customers, and participated in product discussions.

San Francisco Bay Area

- Managed weekly cross-functional receipt, assessment and response strategy to media, partnerships, as well as enterprise and government requests.- Represented Signal with the most committed users and open source developers in the app's community forum as well as Github.- Resolved 200+ daily technical and how-to questions across Android and iOS platforms for the average user. - Led user experience improvements by reporting bugs and other product feedback to Android, iOS as well as Desktop designer and developer teams, then ensuring product road maps included relevant design and engineering planning.- Demystified Signal best practices as well as its benefits for at-risk communities - among them 2021 Afghanistan evacuees, dissident journalists, and activists.

San Francisco, California

Promoted in 2018 to lead global disaster response operations across 191 countries for 100+ crisis events with over 300 external government and non-government partner organizations. Led a cross functional team of 60+ global stakeholders across technical and non-technical roles to coordinate free emergency housing in response to global disasters.- Served as a global direct liaison to sensitive government as well as NGO requests during large-scale disasters, acts of terrorism, or active shooter events, while simultaneously supporting broader regulatory Airbnb relationships concerning short-term rentals in impacted jurisdictions.- Acted as a central global project manager to form and execute responses to urgent government inquiries for COVID-19 quarantine housing, including intake, assessment, cross-functional approvals, and execution of response.- Managed simultaneous cross-functional projects under a $11 million budget, with the focus on tactical stakeholder consensus-building, public relations considerations, as well as government partnerships and MOUs to coordinate free housing for over 50,000 people in need.- Led digital and media strategy for 150+ global incidents in the interests of public access to free Airbnb housing.- Acted as a direct private sector point of contact for FEMA, state and territory emergency management agencies, U.S. Department of State, UN OCHA, and dozens of other government and multilateral agencies globally.- Represented Airbnb across 30+ countries at workshops, speaking engagements, and government outreach dialogues.- Led internal and external coordination of business process agreements (BPAs) and memorandums of understanding (MOUs) with government and non-profit partners globally.- Drafted cross-functionally negotiated refund and travel advisory policies in the crisis category that would be referenced by over 25,000 customer support staff when helping 150 million Airbnb users.

San Francisco Bay Area

- Helped connect and deliver travel safety advisories to over 3 million travelers and Airbnb hosts across 191 countries that had been impacted by disaster.- Led cross-functional monitoring and escalation of up to 100 daily global incidents to the Global Head of Disaster Response.- Coordinated disaster-preparedness trainings with over 25 government and non-government agencies.- Created and maintained a daily and weekly situational reporting process on global incidents for the executive team, resulting in over 300 reports generated per year.- Oversaw procurement and distribution of carbon-monoxide detectors across 6 continents, 10 different global vendors, and a $500k budget as part of Airbnb's home safety initiative, resulting in over 100,000 Airbnb hosts with free carbon-monoxide detectors in their homes worldwide.- Direct operational point of contact for the U.S. State Department, International Rescue Committee, United Nations Children's Fund as part of Airbnb’s 2017 US Travel Ban response.

Portland, Oregon Area

- Developed proactive and reactive digital strategy aimed at nearly 1 million Airbnb followers on Twitter, while managing Airbnb’s Facebook presence and supporting brand marketing responses on Instagram.- Built out a curated Google Sites knowledge base of global communications workflows for new and continuing staff in the US, Singapore and Dublin.- Operationalized workflows for the @AirbnbHelp Twitter handle, resulting in growth from 0 to 50,000 followers in a six month period.- Mitigated 100+ public relations risks by coordinating with the Head of Trust and Safety over a two year period, and developing crisis management escalation flows that connected Social Media, Trust and Safety, as well as Public Affairs teams.

Portland, Oregon Area

- Built out a product issue escalation flow between 30 customer support staff and Airbnb’s customer experience infrastructure developers.- Resolved 300+ daily inquiries by email and phone from Airbnb guests and hosts.