Mathilde Lemetayer Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Contracted by Wunderman Thompson Lisbon (part of the WPP group), I am part of the International Business Unit of the WT Benelux office. Since I’ve joined the agency, I’ve been working with an international clients’ portfolio such as Shell Global, UNICEF, PMI and Evergreen. Currently mainly working on the PMI account (Project Management Institute), world leader of project management certifications, I’m working closely to the European clients as EU lead to adapt or create digital campaigns specifically for the European audience, with a focus on UK, France and Germany- Daily POC (follow up, projects overview, budgets monitoring)- Writing scope of works, creative/design briefs- Negotiating budgets, managing quotes/offer and invoicing- Monitoring retainer budgets - Presenting strategy and creative stages to clients- Supervising all projects for EU leaded by other account managers - Handling communication among the PMI’s stakeholders but also within the WT agencies and external stakeholders- Handling campaigns’ transcreationI’m also part of the team helping UNICEF building a LinkedIn strategy to reach the HVA (fundraisings, thought leader and C-suit), also doing all the above. For Shell Global, I’m more working on the project management side of the projects as the clients’ lead team sits in WT London. We are developing and updating Social media playbooks to help Shell Global and local markets to communicate online:- Projects timelines creation, validation and monitoring- Liaising, briefing and following up with the different internal & client teams (strategy, client services, strategy, social media, dtp, brand)- Collecting and analysing clients’ feedback, proofreading- Quality control and assets delivery- Costs control and invoicing

Lisbon, Portugal

Digital Marketing CSR for Google Ads’ high value customers (Olympus team), alongside with other Google products (Google Analytics, Google Merchant Center, Google My Business)- Handling customers' requests regarding technical issues and optimisation questions for all Google Marketing Products, in both French and English- Monitoring a high volume of ongoing cases- Being knowledgeable about the brand guidelines and the products (quality, compliance)- Mastering internal and external processes - Providing excellent customer care- Reaching quality company targets

Lisbon, Portugal

Oswald Digital (part of the Oswald Orb agency) is a digital specialised communication agency based in Levallois-Perret (France). As a part of the Lisbon office, I was in charge of organising and streamlining the work within the developers:- Production schedule management for front and back office- Assignment of work, load management, budget, deadline, feasibility, validation of elements- Billing management- Monitoring and reporting of activity / profitabilityQuality controlAlongside with these duties, I was also the main point of contact of the Lisbon’s office and helped setting up the new office: - Linking between bank and real estate agency - “Human” reporting on team morale- Recruitment support in Portugal (validation of the human aspect, integration, etc.)

Lisbon Area, Portugal

Farfetch is an online luxury fashion retail platform that sells products from over 700 boutiques and brands from around the world. The e-commerce company also offers tailored platform solution brand specific, providing them with technology expertise and luxury customer service.Attached to the Farfetch Platform Solution department, I work closely with brands such as Browns, AMI Paris, Off-White and Roberto Cavalli. On a daily basis, my duties are - Managing customers' requests (information about the brand, a product or an order) on the phone and via email, in both English and French- Monitoring a high volume of ongoing cases- Liaising with the brands- Liaising with the various stakeholders (couriers and internal departments)- Being knowledgeable about the brand guidelines and the products- Mastering internal and external processes- Providing excellent customer care Alongside with the daily customer related tasks, I am also part of the task force improvement team, representing the Farfetch Platform Solution department within Farfetch:- Gathering feedback from the team on What went well/What can be improved- Meeting with the other services' representatives to analyse, share and monitor the feedback to relevant departments- Sharing a monthly internal newsletter with the company to keep everyone posted on news and ongoing improvements

London, United Kingdom

TracyLocke London is a part of the TracyLocke network (DDB group), agencies specialised in shopper marketing. Mostly working on the SC Johnson account, I've handled projects for Air Care (Glade), Shoe Care (Kiwi, Salamander) and Scale (cross categories) brands. Those are mostly European, but I was also in charge of all projects for the Russian market. As a French expert, I've worked closely with the managers handling projects for the French market, even in other categories.On a daily basis, I've managed quite a lot of projects at the same time, as SC Johnson is a busy account. - Liaise with the clients, get feedback, organise meetings- Present strategy and creative stages to clients- Write design briefs, manage creative artworks with the designers- Manage the hires artworks for delivery to the production house- Plan the resources allocation for following weeks- Manage timing plans, make sure the projects get delivered on time- Handle quotes/billing - Handle the new online platform for strategy and creative exchange between the clients and the agencies (TL Global and London)Apart from SC Johnson, I’ve also been part of the team that pitched for GARDENA, the leading brand for high-quality garden tools in Europe. I’ve been involved in the competitor and market audits, store visits (France and UK), and was part of the team that went in Germany to pitch in front of the clients. TL London won the account and, as per SCJ, I did manage some of their projects, with more support from the AD. I've managed to build a strong relationship with the clients, but also with my colleagues in TL London, Chicago and Russia.

London, Greater London, United Kingdom

WLT is a global leader in Marketing and Communications services. I quickly integrated the project management team and worked closely with the different stakeholders such as the studio team, the brand team, etc. I managed to understand and work with the process to achieve and deliver the various projects I was in charge of. As a part of the H&M print team, I was managing the day-to-day operations of the French, Polish, Russian and Kazakh markets:- Managing and following the different POS and press ads' bookings until delivery- Analysing and treating the customers feedback and artworks' amends- Managing daily exchanges- Monitoring all work in accordance with timelines and deadlines - Updating external and internal data- BillingMeanwhile, I was also handling international campaigns such as Spring Fashion and Summer 2018 :- Working closely with the headquarter to be sure to understand its need and expectations - Creating of the artworks' bookings in accordance with HQ's guidelines- Briefing the studio- Reviewing and sending the artworks to all markets- Analysing and amending artworks if needed- Managing to achieve the deadlines- BillingI managed to build a good and trustful relationship with the people I'm working with, both internally and with the client.

Région De Lyon, France

Daily contact of Les Célestins, Theater of Lyon in the design and production of its communication for the 2015/2016 season, I had to supervise all the daily exchanges with the communication service:- Working closely with the clients to understand their needs - Analysing and treating the customers returns- Managing the day-to-day operational aspects of the project - Arranging and managing all project related meetings - Following the different productions (posters, leaflets, inserts, newspapers, kakemono, web banners) and proofreading- Monitoring all work in accordance with schedules. I also managed the launch of the 2016/2017 season: - Researching of new contributors and artists- Developing and reviewing study protocols- Supervising the creation of a new graphic identity.In the same time, I worked with Le Bourget (tights and socks brand) for the creation and the production of its season S/S 16:- Analysing and treating the customers returns- Proofreading and supervising the creation of packaging between the different stakeholders- Producing timing, costing and scoping documentation- Contacting and negotiating with the suppliers and the various stakeholders. From September 2015 to January 2016, I prepared and launched the following season, A/W 16:- Developing and reviewing study protocols- Researching contributors- Supervising the new concept brand positioning.

Région De Lyon, France

Direct interlocutor of customer So Coo’c (Fournier group, kitchen manufacturer), I worked on the creation of the Autumn 2014 catalogue: - Managing the day-to-day operational aspects of the project - Analysing and treating the customers' returns, proofreading- Monitoring all work in accordance with schedules - Arranging and managing all project related meetings, including a photo shoot.As well, I worked with Pantashop (chain of shops specialising in jeans) supervising its monthly operations: - Managing the day-to-day operational aspects of the project- Developing and reviewing study protocols- Analysing and treating the customers' returns- Proofreading and supervising the creation of packaging between the different stakeholders- Producing timing, costing and scoping documentation- Contacting and negotiating with the suppliers and the various stakeholders.

Région De Lyon, France

Studies project (5 students), we made the Lyfe In Lyon (group of independent shops from Lyon) promotion on social networks, managed its social accounts, set up partnerships and quizzes, created a website (wordpress). Results after 6 months action: +700 fans on Facebook and 4 new partnerships.

Saint-Etienne

During two months, I was en charge of improving the quality of internal communication:- Establishing a quantitative survey analyzing the different ways to work - Analyzing and trying to understand the motivations and the brakes to a change- Making proposals of improvement tools.In the same time, I set up the company’s Christmas: - Researching providers- Managing the implementation of the event- Sending invitations.

Saint Etienne

I was in charge to set up an itinerant soccer tournaments for kids in France: - Managing the promotion of the event via journalists- Contacting the different town halls to host the event- Researching providers and contributors. In a second time, I was in charge of promoting the different agency’s services:- Calling home towns’ communication services to talk about the agency- Collecting the names and direct numbers of people in charge of communication to enrich and update the database.

Master'S Degree, Marketing And Advertising

Bts Communication