Assisted with classroom AV and computer support, help respond to trouble calls.Trained faculty and staff on new campus wide printing system, Uniflow.Trained faculty on Crestron control systems, and testing audio & video settings. Maintained backup PCs and ordered new equipment and supplies.Reimaged laptops for faculty and staff.Helped faculty and staff troubleshoot basic laptop, smartphone, and scanner issues.Helped alumni office with Raisers Edge connectivity issues.

Assisted in maintenance of Innovative Interfaces Library System (patron records, web OPAC, batch uploading).Served as library webmaster, where library pages were distributed over 4 different servers.Created screencasts to help patrons with printer setup and basic database searching.Trained coworkers on CMS system for campus web pages and library catalog software. Trained faculty on Panopto video recording system and used Panopto to create video tutorials.Helped support classrooms AV equipment: projectors, sound systems, and recording devices.Helped staff and patrons troubleshoot basic laptop, smartphone, and scanner issues.Installed & maintained Windows Server, ASP, and IIS for website and library network drives.Wrote CSS to develop the look of webpages and improve Libguides templates.Used JQuery to dynamically change help pages by determining student laptop OS. Modified Javascript to fix ILS forms, and to create search box for database list. Created Applescript to automate printer setup on student Apple laptops, and to track printer issues.Responsible for maintaining and purchasing of all library computers, printers and scanners. Performed upgrades, replaced video cards & RAM, installed MS Office Suite.Did usability testing on library webpages, focusing on mobile devices and tablets. Maintained all library printers (800 K pages/year). Replaced fusers, rollers & duplexers.

• Responsible for Innovative Interfaces Library System: Performing patron loads, managing Unix backups, & modifying loan rules.• Responsible for basic maintenance for all library computers and AV equipment:Perform upgrades to Windows XP, install printers, trouble shoot LCD projectors.• Serve as library webmaster: used Dreamweaver templates across 4 different servers.• Set up PHP, Apache, and MySQL to introduce dynamic content for library web site.• Designed PHP scripts to display library databases, subject guides, and workshop schedules.• Teach monthly workshops in Excel, Access, Blackboard and Dreamweaver.• Use Macromedia Flash & Fireworks to edit games and images for library tutorial.