I'm a dedicated Key Account and Operations Manager with over a decade of experience in client relationship management, operational strategy, and team leadership. During my seven years at Lifecheq, I've driven revenue growth, enhanced client engagement, and led impactful projects. Currently, as a Key Account Manager, I act as the client's advocate, aligning their needs with company offerings and collaborating with product teams for continuous improvement. My responsibilities include platform demonstrations, adviser training, and data analysis to inform strategy and optimise business outcomes.Previously, as Head of Tax Operations, I improved workflows to handle higher volumes efficiently, led cross-functional projects, and built a trusted tax service team. My role in managing tax and investment operations emphasized client-centric process development and seamless collaboration with service providers.With prior roles in service leadership, financial management, and business education, I bring a well-rounded perspective that emphasises problem-solving, strategic planning, and team development. My approach is centered on fostering strong partnerships, leveraging data-driven insights, and supporting business growth through practical, results-oriented strategies.
Listed skills include Sap, Communication, Microsoft Office, Peer Mediation, and 5 others.