As Senior Manager, Owners relations it is my job to work directly with Ownership Groups and Management Companies to provide top of the line service that Hilton is known for in the Hospitality Industry. My main objective is to cultivate engagement and loyalty to Hilton Brands that result in increased revenue and unit growth by truly understanding the uniqueness of the brands and by continuously supporting our Owners and Management Companies. I provide strategic guidance and assistance to franchisees throughout their asset lifecycle in the Hilton portfolio. With my on-site experience in Food and Beverage, Operations, and Sales as well as multiple years working for Brand Performance Support it is my job to supply Hilton Owners and Management Companies with the knowledge to increase revenue, guest service scores, and also how to build a Hilton Family Culture that has proven time and again to produce outstanding results. I take pride in leading by example while providing positive reinforcement and energy that is contagious to others while helping reach goals that some deem unattainable. With my knowledge of Hilton Brand Standards and Hilton Systems combined with my vast multi brand experience, I provide the support our Owners and Management Companies need to be the best.

As Manager, Hotel Leader Support it is my job to provide coaching, advice, and examples from real life experience to the leaders of All Suites and Focused Service hotels in the Hilton portfolio. With my on-site experience in Food and Beverage, Operations, and Sales it is my job to supply Hilton Leaders all over the world with the knowledge to increase revenue, guest service scores, and also how to build a Hilton Family Culture that has proven time and again to produce outstanding results. I take pride in leading by example while providing positive reinforcement and energy that is contagious to others while helping reach goals that some deem unattainable. With my knowledge of Hilton Brand Standards and Hilton Systems combined with my vast multi brand experience, I provide the support our leaders need to be the best.

First and foremost a team leader, coach, and constantly setting an example for my team. Heavily vested in revenue management in a saturated market maintaining an excellent index on the STAR report in all three categories. Restructure the culture and staff of the property by constantly training and staffing with exceptional employee relations.Conducts training courses for department heads to improve their performance and standard of operation.Plan hotel strategy to achieve the business targets, in line with Company Values.Contributes to sales and marketing to reach the highest percentage of Occupancy, ADR and REVPAR.Preparation of the yearly business plan, all related statistics, analysis along with yearly budgetControls expenses without affecting the operation.Contributes in reaching the highest standards of operation and financial results.Worked with the corporate office on selling our sister property with representation of ownership, property inventory, meeting with the appraiser and any due diligence required in the sell.Have conducted console interviews with my VP of Operations with supervisors at other management company properties

In charge of 18,000 square foot of meeting space, The Three Terrace Restaurant, 218 suites and 150 employees.Providing excellent leadership and support to all departmentsWorking with Corporate Rev Management, RMCC, GRO, and Superiors to meet and exceed budgetUsing the three Pillars of the Embassy Suites Brand as a focal point to make every guest experience one of a kind.Experienced with major renovations, Completed the first ever Forever Young InitiativeOverseeing, operating, and delegating to the Sales, Maintenance, Housekeeping, F&B, Banquets,and Front Office DepartmentsProducing market strategies along with rate strategiesPlanning department meetings and projects/incentive programs to help maintain strongemployee relations by team building exercises and employee incentive packagesKeeping the property up to Hilton and management company standardsPayroll and employee time management/labor costSysco order/Guest Supply orderEmployee Training: Management and entry levelEntering employee tax information and direct deposit informationMaintaining employee files for corporate and QA auditsPreparing the property and employees for QA auditsBank Deposits/Handle all cashHiring/Firing/Conduct InterviewsAccounts ReceivableSubmitting reports to corporate, General Manager, and sales departmentMaintain strong employee relations by team building exercises and employee incentive packagesKeeping up the properties structural integrity

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with Franchise standards and management company standards and operating procedures to achieve a friendly atmosphere of superior guest service and quality product. Expected to provide exemplary performance for staff to follow.

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with Franchise standards and management company standards and operating procedures to achieve a friendly atmosphere of superior guest service and quality product. Expected to provide exemplary performance for staff to follow.

Maintaining excellent customer serviceInterim General ManagerWorking with RMCC, GRO, and Superiors to meet and exceed budgetEncoding invoices Experienced with major renovationsOverseeing, operating, and delegating to the maintenance and housekeeping departmentsOverseeing and operating all front office operationsProducing market strategies along with rate strategies Planning department meetings and projects/incentive programs to help maintain strong employee relations by team building exercises and employee incentive packagesKeeping the property up to Hilton and management company standards Payroll and employee time management/labor cost Sysco order/Guest Supply orderEmployee Training: Management and entry levelEntering Employees into id.hilton.com/Engage Payroll/Hotel Effectiveness-Employee Clock-inEntering employee tax information and direct deposit informationMaintaining employee files for corporate and QA auditsPreparing the property and employees for QA auditsBank Deposits/Handle all cashHiring/Firing/Conduct InterviewsAccounts ReceivableSubmitting reports to corporate, General Manager, and sales departmentMaintain strong employee relations by team building exercises and employee incentive packagesKeeping up the properties structural integrity

Assist the General Manager in all aspects of the hotelImplementing strong sales strategies Demonstrate superior communication skillsDemonstrate strong leadership abilitiesOrganize complex projectsProviding excelling customer service (Exceeding SALT and QA scores)Demonstrate strong inventory controlBuilding lasting relationship with customer

Providing quality customer serviceResponding quickly to request from guest, supervisors or management in a timely mannerHandling departmental accounting of monies, receipts, and other forms of creditRevenue optimization through check in, check out and attentive coordination of hotel services for guestBeing Knowledgeable of all hotel facilities and local areaProviding a professional image at all times through appearance and dress