Len Hicks Email & Phone Number

Ontario, Canada

Assist Clients in evaluating gaps in business capabilities and identifying opportunities to design solutions with the use of advanced PM information system.

Toronto, Canada Area

Senior PM responsible for project data analysis and reporting, process improvement initiatives, and development of divisional Project Management Playbook

Toronto, Canada Area

Design, implement, and promote new initiatives to improve project managements skills within a national business line. Work with other business line PMO Leaders to understand opportunities and gaps in the tools, processes, and management of projects of multiple scale and complexity. Work with cross functional teams to align new PM approaches with organizational goals.

Toronto, Canada Area

Lead all IT transformation initiatives under way to improve service delivery for clients. Expertise in Maintenance Management systems, financial tools, data collection and analysis, and performance reporting.

Orlando, Florida Area

This is a strategic role responsible for analyzing data generated from multiple service lines to identify opportunities for improvements to service delivery. I am also developing an in-depth understanding of the FM industry and new ideas and innovations that are being explored and introduced and evaluate their benefits to my customers. Design, implement and manage a Quality Management System focused on FM services for a multi-national company with over 200 locations across North America.

Toronto, Canada Area

Program Manager for a geographically distributed Project Management team working on a construction program to upgrade Drive Thru services and manage new restaurant construction for a nationally based Quick Service Restaurant client.Responsible for all Program level deliverables for 300 individual sites across Canada. Responsible for team development, training, systems and process development/enhancement, budget, quality, procurement, risk, scope management.Act as main interface… Show more Program Manager for a geographically distributed Project Management team working on a construction program to upgrade Drive Thru services and manage new restaurant construction for a nationally based Quick Service Restaurant client.Responsible for all Program level deliverables for 300 individual sites across Canada. Responsible for team development, training, systems and process development/enhancement, budget, quality, procurement, risk, scope management.Act as main interface with client senior executives to discuss and resolve program issues.Provide Program reporting to senior executives at client and corporate level.. Show less

Toronto, Canada Area

Quality Manager responsible for ensuring adherence to design and construction requirements for large data centre construction projects. Responsible for working with Project Controls Manager to identify and implement process improvements. Worked with various team members to set up project audit requirements and conducts audits on processes and documentation.Facilitated multiple workshops on process verification/improvement and conducted Lessons Learned sessions to identify program-wide… Show more Quality Manager responsible for ensuring adherence to design and construction requirements for large data centre construction projects. Responsible for working with Project Controls Manager to identify and implement process improvements. Worked with various team members to set up project audit requirements and conducts audits on processes and documentation.Facilitated multiple workshops on process verification/improvement and conducted Lessons Learned sessions to identify program-wide opportunities for improvement.Provided oversight on completion of deficiencies for multiple facilities through regular communications with Construction Manager, Client and Project Manager. Show less

Consulting on logisitics and resource planning for project work

Kandahar Airfield, AfghanistanResponsible for all internal administration of 300 person military logistics support project Manage all recruiting, internal movement and contract negotiations for staff across 8 functional areasDevelop, implement and administer corporate policies and processes across multiple project sitesIn conjunction with process owners, evaluate IT systems requirements; research, select and implement solutionsDevelop project quality standards and related… Show more Kandahar Airfield, AfghanistanResponsible for all internal administration of 300 person military logistics support project Manage all recruiting, internal movement and contract negotiations for staff across 8 functional areasDevelop, implement and administer corporate policies and processes across multiple project sitesIn conjunction with process owners, evaluate IT systems requirements; research, select and implement solutionsDevelop project quality standards and related systems for monitoring and reporting on performance metricsAct as Project Manager during incumbent absences Show less

Kandahar Airfield, AfghanistanResponsible for development, implementation and ongoing maintenance of Quality Management system for 8 distinct functions for $250 million military logistics support projectDevelop and implement key performance indicators and Standard Operating Procedures for over 150 separate tasks in support of project deliverables identified in Statements of WorkProvide effective liaison with client representatives to address all elements of project deliveryAct… Show more Kandahar Airfield, AfghanistanResponsible for development, implementation and ongoing maintenance of Quality Management system for 8 distinct functions for $250 million military logistics support projectDevelop and implement key performance indicators and Standard Operating Procedures for over 150 separate tasks in support of project deliverables identified in Statements of WorkProvide effective liaison with client representatives to address all elements of project deliveryAct as on-site SME for all contractual issuesManage quality of service delivery for internal administration (HR, Finance, Quality, Health & Safety, Operations, and travel), Food procurement, Supply, Communications & Information Systems, Vehicle maintenance, Transport, Accommodations, and Facilities Maintenance and Engineering functions.Direct all corporate business systems initiatives and provide project management for system implementation and ongoing operationsAct as Deputy Project Manager during incumbent absences Show less

Reporting directly to the Program Manager, responsible for Quality system, Information Management systems and strategies, development and adherence to Standard Operating Procedures, data analysis and detailed project reporting, assistance with project logistics planningImplement ISO 9001 Quality Management System for $250 million project and maintain system during 3 year certification cycleEvaluate information systems needs and data storage requirements; research and recommend IT… Show more Reporting directly to the Program Manager, responsible for Quality system, Information Management systems and strategies, development and adherence to Standard Operating Procedures, data analysis and detailed project reporting, assistance with project logistics planningImplement ISO 9001 Quality Management System for $250 million project and maintain system during 3 year certification cycleEvaluate information systems needs and data storage requirements; research and recommend IT initiatives, plan and implement systems as approved by Program ManagerDevelop and maintain all documentation related to approximately 110 Standard Operating Procedures, including ongoing audits of processes and identification and implementation of continuous improvement initiativesDevelop and maintain corporate information storage strategies to meet client and parent company guidelinesAssist in planning and accuracy of project logistics planning efforts Show less

Kabul, AfghanistanResponsible for all administration of 125 person CE section encompassing construction design and build, water supply and treatment, power generation, facilities O & M, grounds, environmental, and fire services. These services provided in support of 2,500 person military camp.Provide direct administrative management of HR, quality, work scheduling, asset and lifecycle tracking, preventative maintenanceLiaise directly with client on all aspects of service… Show more Kabul, AfghanistanResponsible for all administration of 125 person CE section encompassing construction design and build, water supply and treatment, power generation, facilities O & M, grounds, environmental, and fire services. These services provided in support of 2,500 person military camp.Provide direct administrative management of HR, quality, work scheduling, asset and lifecycle tracking, preventative maintenanceLiaise directly with client on all aspects of service delivery to ensure compliance to project requirements as noted in Statements of WorkInitiate and manage corporate information system projects to ensure integrity of project data and effective reporting capabilities Show less

Responsible for execution of full project management lifecycle for $13 million federally funded community-based portal project to bring a variety of on-line services to a collection of communities, business, government, and non-profit organizations.Work with end users to determine requirements for innovative set of on-line services and translate into technical requirementsResearch, evaluate and recommend solutions to meet requirements. Solutions delivered included ecommerce, GIS… Show more Responsible for execution of full project management lifecycle for $13 million federally funded community-based portal project to bring a variety of on-line services to a collection of communities, business, government, and non-profit organizations.Work with end users to determine requirements for innovative set of on-line services and translate into technical requirementsResearch, evaluate and recommend solutions to meet requirements. Solutions delivered included ecommerce, GIS, on-line registration, and access to civic services and informationManage delivery of multiple on-line services provided through various integrated technology solutions.Develop project key performance indicators to measure success of deliverables in meeting requirementsLead all change management efforts to integrate new services into existing organizational processesManage staffing across multiple internal functions and across multiple organizationsProvide leadership of stakeholder steering committees Show less

Responsible for various IT and business systems projects required to meet Information Management needs of large provincial utility provider. Acted as Analyst or Project Manager on multiple and varied IT initiatives ranging from smaller projects to $90 million system implementation and integration initiatives.Developed business cases, scope statements, project plans for various projectsActed as Global Business Application Administrator for Asset management & Asset Tracking ERP… Show more Responsible for various IT and business systems projects required to meet Information Management needs of large provincial utility provider. Acted as Analyst or Project Manager on multiple and varied IT initiatives ranging from smaller projects to $90 million system implementation and integration initiatives.Developed business cases, scope statements, project plans for various projectsActed as Global Business Application Administrator for Asset management & Asset Tracking ERP systemSystems Administrator for Passport ERP applicationProject Manager for development of infrastructure systems to support ERP applicationPart of systems integration team to develop and implement approach to integration of multiple ERP systems being rolled out.Project Manager for other miscellaneous corporate IT projects Show less