Lena Chen Email and Phone Number

Achieved and surpassed sales goals.Provided knowledgeable and confident advice to customers about style and fit.Constantly sought product knowledge and studied current trends to maintain relevance.Built intimate and lasting relationships with customers.Ordered and processed new inventory.Onboarded new associate and helped develop their own style of selling.

Covered all day to day operations when Owner / Store Manager was absent.Processed orders and arranged for shipping to clients.Maintained back stock and changed store front displays seasonally.Inventory management.Established customer profiles and made recommendations to increase order size.

Attended marketing strategy meetings with marketing manager and doctors to strategize new products and future campaigns. Monitored ad placement on all media platforms according to schedules. Provided customer support for inquiries and after care for existing clients. Produced new collateral material. Attended PR and product introduction events.

Worked with clientele of social status and substantial buying power.Educated customers with medical knowledge and lent counselling when required.Liaised between the client and the doctor to ensure expectations are realized.Maintained corporate image through building awareness, loyalty, and social media presence.Attended medical product seminars with the general manager.Responsible for maintaining healthy relations with business partners and competitors.Prospected new accounts in addition to maintaining existing ones.