● Responsible for advising customers of their vehicle’s needs and prioritizing safety and efficiency per the technician’s suggestions.● Billing of customers, served as a liaison between customers and insurance providers, vendor appointments and soliciting. ● Assisting management with prioritizing and delegating work orders to technicians. ● Researching and purchasing customer requested parts to provide the highest quality, while being aware of customer value.● Setting and meeting sales goals while maintaining and building trust with customers.● Maintain above national average for superior customer service reviews.

Helping people to find their hidden confidence through lasting and impressive products. Building a team and setting higher standards!

Central Islip, New York;● Managed a team of 24 team members efficiently and effectively● Wrote an efficient and productive work schedule for all employees● Managed customer service and conflict resolution when escalation was necessary● Built strong mentoring relationships with peers to ensure the highest level of customer satisfaction was met.● Efficiently routed technicians purchased all supplies and maintained vendor relations for all repair material suppliers.● Held all team members accountable through coaching and action plans.● Responsible for leading safety meetings to ensure all team members maintained current certification for their individual roles and equipment.

● Promoted from intern to sales manager within 2 weeks● Solicited new business leads and cultivated existing clientele to consistently fill 10 thousand square feet of event space● Responsible for marketing of meeting spaces and restaurant through multiple media platforms● Partnered with culinary department to prepare client selections for event menus.● Wrote schedules to maximize staff effectiveness between events.● Worked in tandem with Spa, Accommodations and Restaurant sales departments to provide all amenities to meet guest needs.● Managed 4 teams consisting of a total 45 team members● Increased event profit margin by 10% within 6 months in position

● Responsible for setting, achieving, and maintaining annual and quarterly goals for each team led● Scheduled all team member breaks and work duties● Quickly identified complications and provided quick resolution as needed● Maintained warehouse organization, to optimize product flow from delivery to product placement● Planned fun and challenging team building events to keep team members involved and engaged● Moved from cashier to management role within 6 months of hire● Entrusted with reconciliation of all cash on hand● Oversaw 4 departments simultaneously while maintaining a fast and pleasant checkout experience for all guests on every shift