Lena L. Email & Phone Number

Richmond, VA, US

Austin, Texas, United States

• Proposal Lead for 20+ proposals (Municipal, Aviation, Rail, TxDOT)
• Lead data calls (exchange of qualification information) to and from clients in the AEC industry
• Design social media graphics and posts
• Develop training materials for the Marketing Team

Austin, Texas, United States

• Office Administration - Proactively prioritize office needs and effectively manage resources, such as office supplies, reception desk, and communication channels, while ensuring effective communication with team.
• Marketing - Create visually engaging and effective social media and event graphics that align with brand standards and messaging, to increase engagement and reach with target audiences.
• Proposal Production - Assist and oversee completion of forms and data calls, proposal production and graphics creation, ensuring timely delivery of high-quality proposals that meet client needs and requirements.
• Lead and manage a successful internship program through facilitating team - building activities, collaborating with various discipline departments, organize and facilitate professional development workshops for.

• Provided engaging customer service to hundreds of customers daily
• Crafted and prepared drinks and food items for guests
• Assisted in training new onboarding team members

Austin, Texas Area

• Cultivated positive relationships with organizations, key stakeholders, and the public to establish programs in support of community health initiatives. Created initiatives to reduce the public impact of COVID-19 by.
• Conducted community research and analysis to identify public health needs, developing and implementing tools and programing including the Healthy Pantry Project, virtual education, and PEARS Success Stories trainings.
• Authored and distributed the Healthy Pantry Project toolkit in collaboration with 11 food bank staff to provide evidence-based implementation strategies that drove statewide adoption and standardization of the program.
• Successfully supported the Healthy Pantry Project which serves over thousands of Texan families and individuals by offering access to food at no cost.
• Facilitated data collection and data entry for the community health and nutrition team in data collection operations, including one-on-one interviews, focus groups, web polls, and follow-up.
• Logistically coordinated and executed a winter forum for food banks to gather and disseminate information and resources regarding health promotion programs and activities.

Gwangyang, Jeollanam-do, Korea

• Developed and led daily lessons and curriculums for multi-level English as a Second Language (ESL) classes for 250+ South Korean students in grades 3rd—6th.
• Continuously observed and assessed class progress to identify individual needs and create sensory activities and evaluations to align with defined goals and objectives.
• Leveraged the VARK education model to generate innovative and highly-effective teaching strategies that enhanced comprehension and retention, resulting in a 30% average improvement in language skills.
• Participated in professional development workshops to garner valuable skills in Classroom Management, Mental Health Awareness, Elementary Education, English Language Teaching, and Multiculturalism/Inclusion.
• Conceptualized, designed, and launched a two-week Summer and Winter English camp curriculum for elementary school students, producing an estimated 20% average improvement in reading comprehension.

Seattle, Washington

• Delivered collaborative support for a campus-based, nonprofit organization to promote international experiences, connections, and student leadership opportunities for over 100 members.
• Recruited and coordinated activities for over 300 University of Washington student volunteers to interact with children in a variety of K-12 educational opportunities, maintaining complex program schedules with.
• Designed, produced, and distributed 20+ promotional materials, fact sheets, brochures, and program documents to enhance outreach, awareness, and participation for cross-cultural programs and events.
• Partnered with local schools to organize field trips to cross-cultural events, such as the FIUTS CulturalFest and monthly Wednesday Lunches at the University of Washington, overseeing 3 annual collaborations.
• Served as the Education Program’s primary point of contact in operational support for classroom teachers and programs, resolving all technical, scheduling, and administrative issues promptly and effectively.

1154 Elliott Ave W, Seattle, WA 98119

• Provided exceptional customer support to generate loyalty and continuously improve client satisfaction, retention, and referral rates.
• Created a welcoming environment for an average of 25 guests daily, assisting customers in purchases, exchanges, and returns and providing personalized recommendations based on health goals and needs.
• Provided outstanding customer service to drive sales through sales floor merchandising, email and phone correspondence, promoting product features, and ensuring efficient POS processes.
• Maintained up-to-date knowledge of policies for sales and exchanges, nutritional and health benefits of products, and current sales and promotions to secure a 95% client satisfaction rate.

Los Angeles, California

• Delivered excellent support as a summer intern to improve relations with past and current customers.
• Distributed information and services.
• Provided customer service and made calls to clients regarding their insurance status.
• Provided administrative support.

Bachelor Of Arts - Ba, Public Health

High School Diploma