Lena Phung Email and Phone Number

• Listened to customer concerns & scheduled service appointments• Communicated with technicians to efficiently recon incoming inventory & diagnose concerns with customer vehicles• Ordered a wide range of replacement parts from a variety of vendors for repair jobs▪︎ Ensured that common inventory parts were always ordered and in stock• Kept the department organized by creating invoices and logging expenses on every vehicle• Generated profit by frequently working with warranty companies to submit & complete claims

• Developed concepts, graphics, videos for Instagram, Facebook and YouTube• Designed promotional print material (coupons, shirts, signage)• Strengthened brand image and increased engagement on social media platforms• Diversified existing html marketing email templates in VinSolutions to increase leads• Monitored and managed social media ads and analytics• Photographed new automotive inventory with a DSLR for the website• Used Photoshop and Lightroom to retouch and enhance photos• Created new UI designs for the website with improved content layout, navigation and visuals with fusionZone

• Designed flyers to advertise weekly seminars• Developed and printed learning resources to assist students• Advised students with their projects within the labs• Printed and displayed student work on a website and on social media• Assisted in organizing DArt student events

• Drafted workshop flyers and learning guides based on knowledge of layout principles and aesthetic design concepts for social media and print• Assembled an archive of flyers on a WordPress website• Modified pre-recorded audio in Adobe Audition for an educational podcast

• Aided customers by providing information and resolving their complaints• Answered customer questions and provided information on procedures and policies• Received payments by cash, check, credit cards, vouchers, and automatic debits

• Processed documents, such as work orders, bills of lading, and shipping orders• Arranged shipment data, such as weight, charges, damages, or discrepancies for reporting accounting or recordkeeping purposes• Supported other departments by completing tasks that belonged to absent workers

• Attended to customers and provided information on procedures and policies• Prepared stocked shelves, and marked prices on shelves and items• Administered payment by cash, check, credit cards, vouchers, or automatic debits