Lena Riley Email and Phone Number
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Lena Riley personal email
Proficient in inside sales and administrative customer relationship management skills suitable for fast paced environment. Strengths include substantial experience in negotiation and problem resolution. Regarded by colleagues as exceptionally reliable as demonstrated by attendance and willingness to collaborate with other departments.
Philips
View- Website:
- philips.com
- Employees:
- 80704
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Senior Customer Service/Sales RepresentativePhilips Jan 2013 - PresentUnited States· Respond to approximately 80-100 customer requests per day via telephone and email.· Handle all areas of Customer Support/ Sales in the area of product warranty and safety issues, complaints, returns, data entry of new orders, troubleshooting product issues, assisting with credit payments, negotiating Customer Service Goodwill. Achieved increase in sales using Upsell/Cross Sell on incoming calls.· Work directly with Inside and Outside Sales representatives to achieve 100% customer satisfaction to Dental Professional Offices.· Assist in training and coaching new hires.· Received Customer Service Representative of the year 2017, 2018.· Received “Philips Accelerate Trophy 2018”, for the embodiment of Philips’ core values: Eager to Win, Take Ownership and Team up to excel that enabled me to deliver beyond expectations and significantly contribute to the shared success of the organization.
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Senior Inside Sales AssociatePitney Bowes Sep 2004 - Dec 2012Manufacturer of postage meters and mailroom equipment. Senior Inside Sales AssociateResponsibilities: Generating, upgrading and managing the portfolio of existing small business rental customer base through outbound calling. •Follow up of leads of new business prospects and conducts on-line product demonstrations with existing customers via company website.•Siebel/IMSPROD•Award Winner 2006, 2007, 2008. -
TelemanagerSnet/Sbc Sep 1995 - Jun 1998New Haven, CtTelecommunications Industry Responsibilities: To sell and expedite orders on wireless phone and pager services.•Effectively handled hundreds of wireless phone and advanced pager orders in extremely busy inbound call center.•Achieved monthly sales goals at 120% on consistent basis.•Ice (Individual Customer Excellence) Award 1998.
Lena Riley Skills
Lena Riley Education Details
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Western Connecticut State University, Danbury, Ct.Communication And Human Relation
Frequently Asked Questions about Lena Riley
What company does Lena Riley work for?
Lena Riley works for Philips
What is Lena Riley's role at the current company?
Lena Riley's current role is Senior Customer Service/Sales Representative at Philips.
What is Lena Riley's email address?
Lena Riley's email address is le****@****wes.com
What schools did Lena Riley attend?
Lena Riley attended Western Connecticut State University, Danbury, Ct..
What skills is Lena Riley known for?
Lena Riley has skills like Crm.
Who are Lena Riley's colleagues?
Lena Riley's colleagues are Shalini R C, Service Com, Christiane De Witz, Bert Van Den Tillaart, Syelma Cristanti, Bhagyashri Darkunde, Gokul Kumar Dhanaraj.
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