Lenix Castillo Email & Phone Number

Boston, Massachusetts, United States

• Provide operational support within the Customer Solutions Center, managing administrative tasks to support sales, customer support, and policy issuance.
• Handle inbound calls, process renewals, cancellations, and certificates of insurance.
• Prioritize and allocate workload for Licensed Agents, issue certificates of insurance, and update sales reports.
• Manage the Zendesk ticketing system, document current and future state processes, and make recommendations for process… Show more
• Manage the Zendesk ticketing system, document current and future state processes, and make recommendations for process efficiencies.
• Conduct inbound/outbound calls to/from customers. Show less

Lawrence, Massachusetts

• Conduct investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children.
• Collect information through observation and interviews with children, parents, relatives, and other parties associated with the case, as well as analysis of criminal, past service history, and other records.
• Engage families to understand the family's perspective about family dynamics, challenges, and solutions, identify needs and determine the level of… Show more
• Engage families to understand the family's perspective about family dynamics, challenges, and solutions, identify needs and determine the level of intervention needed.
• Assess danger threats, child vulnerabilities and caregiver protective capabilities in order to determine whether a child is safe or not safe.
• Develop with family and other persons as necessary any required present and/or impending danger plans based on analysis of danger threats in operation. Manage and modify safety plans as necessary during the course of.

Lawrence, Massachusetts

• Assess, develop, evaluate,and monitor client service plan and programs; assess for risk; respond to emergencies and initiate court action
• Track and monitor individual caseloads
• Make home and foster care visit
• Write and review service planning and goals
• Coordinate visits between children and family members
• Transport children

Lawrence, Massachusetts

• Provide information to victims of their legal rights and protections;
• Serve as a key liaison between victims and the court system;
• Explaining court processes and providing ongoing status updates;
• Accompaniment to court proceedings;
• Completed intakes with victims of domestic violence on a daily basis;
• Assistance with Victim compensation, restitution, witness fees and arrangements for transportation;

Lawrence, Massachusetts

• Responsible for all juvenile justice prevention and intervention initiatives, including Juvenile, youthful and drug diversion;
• Screen and review all cases in the district and juvenile courts for eligibility for diversion;
• Identify cases for appropriate placement in the Juvenile/Youthful/Drug Diversion programs by speaking with police and the Assistant District Attorney;
• Coordinate, facilitate, and manage all aspects related to monthly community collaborative… Show more
• Coordinate, facilitate, and manage all aspects related to monthly community collaborative initiative meetings with local schools, police, probation and state agencies as mandated by MGL chapter 12, section 32;
• Identifying resources for high risk youth and monitoring serious cases to keep schools and communities safe;

Greater Boston Area

• Responsible for the effective daily coordination and monitoring of patient transportation services within the hospital.
• Respond to over 200 hundred telephone request and delegate staff to perform transportation services on established priority basis.
• Asses nutritional needs, diet restrictions and current health plans to develop and implement dietary care plans for patients.
• Direct patients concerns to appropriate individuals while adhering to strict… Show more
• Direct patients concerns to appropriate individuals while adhering to strict confidentiality guidelines.
• Provide daily clerical support by performing data entry, organizing patient records within a detailed filing system and researching additional information as requested. Show less