Lenix Castillo Email & Phone Number

Boston, Massachusetts, United States

• Provide operational support within the Customer Solutions Center, managing administrative tasks to support sales, customer support, and policy issuance.• Handle inbound calls, process renewals, cancellations, and certificates of insurance.• Prioritize and allocate workload for Licensed Agents, issue certificates of insurance, and update sales reports.• Manage the Zendesk ticketing system, document current and future state processes, and make recommendations for process… Show more • Provide operational support within the Customer Solutions Center, managing administrative tasks to support sales, customer support, and policy issuance.• Handle inbound calls, process renewals, cancellations, and certificates of insurance.• Prioritize and allocate workload for Licensed Agents, issue certificates of insurance, and update sales reports.• Manage the Zendesk ticketing system, document current and future state processes, and make recommendations for process efficiencies.• Conduct inbound/outbound calls to/from customers. Show less

Lawrence, Massachusetts

• Conduct investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children. • Collect information through observation and interviews with children, parents, relatives, and other parties associated with the case, as well as analysis of criminal, past service history, and other records. • Engage families to understand the family's perspective about family dynamics, challenges, and solutions, identify needs and determine the level of… Show more • Conduct investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children. • Collect information through observation and interviews with children, parents, relatives, and other parties associated with the case, as well as analysis of criminal, past service history, and other records. • Engage families to understand the family's perspective about family dynamics, challenges, and solutions, identify needs and determine the level of intervention needed. • Assess danger threats, child vulnerabilities and caregiver protective capabilities in order to determine whether a child is safe or not safe. • Develop with family and other persons as necessary any required present and/or impending danger plans based on analysis of danger threats in operation. Manage and modify safety plans as necessary during the course of the investigation. • Arrange emergency placement for any child that cannot safely remain in the home. • Prepare appropriate reports/documentation in coordination with child legal services and provide court reports/ testimony. • Maintain thorough documentation in the client records/ appropriate information system(s) and maintain organized client files.• Establish and maintain cooperative and professional working relationships with organizations and other agencies involved with child protective investigations such as community based providers, law enforcement, medical personnel, schools, and other community/agency resources. Show less

Lawrence, Massachusetts

• Assess, develop, evaluate,and monitor client service plan and programs; assess for risk; respond to emergencies and initiate court action• Track and monitor individual caseloads• Make home and foster care visit• Write and review service planning and goals• Coordinate visits between children and family members• Transport children• Provide counseling to clients and provide services for the protection of children• Work with schools, courts,… Show more • Assess, develop, evaluate,and monitor client service plan and programs; assess for risk; respond to emergencies and initiate court action• Track and monitor individual caseloads• Make home and foster care visit• Write and review service planning and goals• Coordinate visits between children and family members• Transport children• Provide counseling to clients and provide services for the protection of children• Work with schools, courts, and multiple agencies in the course of case management Show less

Lawrence, Massachusetts

• Provide information to victims of their legal rights and protections;• Serve as a key liaison between victims and the court system;• Explaining court processes and providing ongoing status updates;• Accompaniment to court proceedings;• Completed intakes with victims of domestic violence on a daily basis;• Assistance with Victim compensation, restitution, witness fees and arrangements for transportation;• Assistance with applying for inmate… Show more • Provide information to victims of their legal rights and protections;• Serve as a key liaison between victims and the court system;• Explaining court processes and providing ongoing status updates;• Accompaniment to court proceedings;• Completed intakes with victims of domestic violence on a daily basis;• Assistance with Victim compensation, restitution, witness fees and arrangements for transportation;• Assistance with applying for inmate status notification/releases from custody;• Arranging for victims to provide input to prosecutors regarding sentencing recommendations, case dismissals and when confidential records are heard in court;• Managed records and files on all assigned cases; assured all relevant documentation is included in each file;• Crisis intervention and emotional support;• Safety planning, including helping to apply for protection/restraining orders;• Referrals for medical and or counseling services;• Performed research and located victims and witnesses when required Show less

Lawrence, Massachusetts

• Responsible for all juvenile justice prevention and intervention initiatives, including Juvenile, youthful and drug diversion;• Screen and review all cases in the district and juvenile courts for eligibility for diversion;• Identify cases for appropriate placement in the Juvenile/Youthful/Drug Diversion programs by speaking with police and the Assistant District Attorney;• Coordinate, facilitate, and manage all aspects related to monthly community collaborative… Show more • Responsible for all juvenile justice prevention and intervention initiatives, including Juvenile, youthful and drug diversion;• Screen and review all cases in the district and juvenile courts for eligibility for diversion;• Identify cases for appropriate placement in the Juvenile/Youthful/Drug Diversion programs by speaking with police and the Assistant District Attorney;• Coordinate, facilitate, and manage all aspects related to monthly community collaborative initiative meetings with local schools, police, probation and state agencies as mandated by MGL chapter 12, section 32;• Identifying resources for high risk youth and monitoring serious cases to keep schools and communities safe;• Responsible for all case management for youth and families involved with the diversion program;• Coordinate and monitor appropriate services including counseling and community service for all youth;• Attend and participate in Juvenile court proceedings;• Learn and present all prevention programs developed by the District Attorney’s Office;• Serve as a resource for communities and schools for all juvenile justice initiative Show less

Greater Boston Area

• Responsible for the effective daily coordination and monitoring of patient transportation services within the hospital. • Respond to over 200 hundred telephone request and delegate staff to perform transportation services on established priority basis. • Asses nutritional needs, diet restrictions and current health plans to develop and implement dietary care plans for patients. • Direct patients concerns to appropriate individuals while adhering to strict… Show more • Responsible for the effective daily coordination and monitoring of patient transportation services within the hospital. • Respond to over 200 hundred telephone request and delegate staff to perform transportation services on established priority basis. • Asses nutritional needs, diet restrictions and current health plans to develop and implement dietary care plans for patients. • Direct patients concerns to appropriate individuals while adhering to strict confidentiality guidelines. • Provide daily clerical support by performing data entry, organizing patient records within a detailed filing system and researching additional information as requested. Show less